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Unit should be fully charged prior to doing any troubleshooting and must be done by an adult ONLY.
Problem
Possible Cause
Solution
Does not work
Battery not fully charged
Loose connection(s)
Charge unit for a full 12 hours.
Check for loose connections/wires.
Check power to wall outlet and/or try a different outlet.
No longer works
Burnt-out fuse
Motor or electrical switch damage
Loose connection(s)
Charger not working
Battery will not hold a charge
The fuse will burn out and automatically shut off the power if the motor
is overloaded.
An excessive overload, such as too heavy a rider or too steep a hill, could
cause the motor to overheat. Replace the fuse(s) with a new one of
equal amperage. Correct the conditions that caused the fuse to burn out
and avoid repeatedly burning out fuse.
Contact your local Razor authorized service center for diagnosis and
repair.
Check for loose connections/wires.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Secure unit, turn power
ON
with no weight on the unit, carefully lift up
back end and apply the throttle to engage the motor. If motor engages -
replace battery.
If motor does not engage, but makes a clicking sound - Replace Battery.
If motor does not engage, no clicking sound - Replace Control Module.
Short run time/runs slow
Rider weight
Battery not fully charged
Old/damaged battery
Improper battery maintenance
Tire is not properly inflated
Brakes are not adjusted properly
Do not exceed the weight limit of 175 lb (79 kg) for SX500/MX500 and
220 lb (100 kg) for MX650.
Charge unit for a full 12 hours.
Check all connectors. Make sure the charger connector is tightly plugged
into the charging port, and that the charger is plugged into the wall.
Secure unit, turn power
ON
with no weight on the unit, carefully lift up
back end and apply the throttle to engage the motor. If motor engages -
replace battery.
Charge battery periodically when not in use.
Do not store unit in freezing or below freezing temperatures. Freezing
will permanently damage the battery and greatly reduce ride time. Refer
to page 6 “Charging the Battery”.
Tire will lose some pressure over time. Verify correct tire pressure.
Refer to “Adjusting the Brakes” on page 7.
TROUBLESHOOTING GUIDE
