0049-3400-xxx HIDEX HXIIxxTy – USER’S GUIDE 08/18/2010
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Raymar Information Technology, Inc.
Return Merchandise Authorization (RMA) Procedure
Before returning any Raymar-Telenetics product, an RMA number must be obtained.
The most convenient way to obtain an RMA number for a product purchased from Raymar-Telenetics is to call
1-800-747-1522
. When doing so, please have the following information ready:
-
Company name
-
Full billing address, as well as the address for the location where the product should be returned once
repaired or replaced
-
Telephone & Fax numbers
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Email address
-
Product model number and serial number
For each item being returned, please include the product model number, the serial number, a description of the
problem being encountered, and the cause of the problem (if known).
Please note that prior to authorizing a return, a product support specialist may call to verify that the product is
properly installed or may ask you to perform tests to insure that the product has actually failed.
The product must be properly packed and returned to:
Raymar-Telenetics
7325 Roseville Road
Sacramento, CA 95842
The RMA number must be legibly displayed on the shipping carton. Raymar-Telenetics will not be responsible
for any product returned without an RMA number.
If the product is out of warranty, estimates for repair rates and any applicable shipping costs will be
communicated by a customer service representative. Currently, Raymar-Telenetics accepts purchase orders or
credit cards as payment methods.
Repairs currently require 5 – 10 business days and are returned via UPS Ground.