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888-994-7636
Warranty Policies (cont.)
Temperature adjustments are not covered under warranty, due to the wide
range of ambient conditions.
To request a warranty approval number, call our Field Service Department at:
1-888-994-7636
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1. Provide reimbursement to
an ASA
for the cost of locally obtained
replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. Note: Unified Brands does limit
amount of reimbursement allowed and does require bill from local
supply house where compressor was obtained (customer should not
pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Unified Brands freight prepaid. Perform
repair at the expense of Unified Brands and ship the item back to the
customer freight collect.
3. Furnish a replacement compressor freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
4. Furnish complete condensing unit freight collect in exchange for the
return of the defective condensing unit sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by Unified Brands in-house service technician).
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Unified Brands will provide reimbursement of labor to an ASA for any customer
that has an optional labor extension of our standard warranty. (Contracted
rates do apply) Unified Brands offers both 1 and 2 year extensions. Labor
extensions begin at the end of our standard warranty and extend out 9 months
to 1 calendar year or 21 months to 2 calendar years from date of purchase.
Please contact Unified Brands technical service hotline at 1-888-994-7636 for
details and any question on Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1. Unified Brands covers all non-electrical components under the same
guidelines as our standard domestic policy.
2. All electrical components operated on 60Hz are covered under our
standard domestic policy.
3. All electrical components operated on 50Hz are covered for 90 days
from shipment only.
4. Service labor is covered for the first ninety days with authorization from
the factory prior to service being performed.
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