12
Trouble shooting
Problem
Possible Cause/Solution
Smoke
coming out
of the door
There may not be enough draft in the chimney (<0.06” WC (<16
Pascals)). Check for an obstruction.
Soot on the
glass
Take care that the stove is warmed up sufficiently before closing the
door.
The stove is
burning too
quickly
Check the door gaskets first and replace if needed. The chimney could
also be too high and thus create too much draft (>0.09” WC (>22
Pascals)). A chimney cap reducer may help.
The stove is
burning too
slowly
It could be due to too little air getting to the stove. Check that you're not
running exhaust fans (kitchen/bath), the chimney is not blocked, or there
is a leak between the chimney, liner, stovepipe, and the stove.
If the problem continues or other conditions, we recommend that you contact your chimney
sweep or your dealer.
If you should experience a chimney fire, quickly close all doors, dampers, vents, and call
you local fire department. Don't use water to extinguish the fire.
Warranty
We offer a 5-year warranty on your RAIS stove, which covers any defect in material or
workmanship. It does not cover damage from misuse or neglect. The glass, gaskets,
firebrick and vermiculite stone liners are not covered.
ENJOY YOUR NEW RAIS!