RAILKING
SERVICE AND WARRANTY INFORMATION
HOW TO GET SERVICE UNDER THE TERMS OF THE
LIMITED ONE YEAR WARRANTY
For warranty repair, do not return your product to the place of
purchase. Instead, follow the instructions below to obtain warranty
service as our dealer network is not prepared to service the product
under the terms of this warranty.
1. First, write, call or FAX MTH Electric Trains, 7020 Columbia Gateway
Drive, Columbia, MD 21046, 410-381-2580 (FAX No. 410-381-6122),
stating when it was purchased and what seems to be the problem. You
will be given a return authorization number to assure that your
merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory
packaging including its foam and plastic wrapping material so as to
prevent damage to the merchandise. The shipment must be prepaid
and we recommend that it be insured.
A cover letter, including your
name, address, daytime phone number, a copy of your sales receipt, a
Return Authorization number and a full description of the problem, must
be included to facilitate the repairs. Please include the description
regardless of whether you discussed the problem with one of our service
technicians when contacting MTH for your Return Authorization number.
3. Please make sure you have followed the instructions carefully before
returning any merchandise for service.
LIMITED ONE YEAR WARRANTY
This item is warranted for one year from the date of purchase against defects in material
or workmanship. We will repair or replace (at our option) the defective part without
charge for parts or labor, if the item is returned to the address below within one year of
the original date of purchase. This warranty does not cover items that have been abused
or damaged by careless handling, traction tires or lamps. Transportation costs incurred by
the customer are not covered under this warranty.
This warranty gives you specific legal rights and you may have other rights which vary
from state to state.
Proto-Sound® is a trademark of MTH Electric Trains. DCRU® is a registered copyright of
QS Industries, Inc.
