RACHIO SMART CONTROLLER LIMITED WARRANTY
THE FOLLOWING IS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AND LIMITATIONS AND
EXCLUSIONS THAT MAY APPLY TO YOU.
At RACHIO, INC. (“RACHIO”), we believe that when you (also referred to herein as “Customer”) purchase our Smart Controller
(“Product”), you are also purchasing the support you need to ensure that it performs as designed. Like our Products, RACHIO’s
customer experience is designed to exceed expectations. When you call with questions about orders or new products, we take
pride in providing you with the support you need from the top experts in the industry, which originates from our headquarters
in Denver, Colorado.
Unsure if your Product is still under warranty? Register your Product now, even if you did not recently purchase it, to receive
online support through http://helpdesk.rach.io
This RACHIO Smart Controller Limited Warranty (this “Limited Warranty”) makes it even easier to choose RACHIO and enjoy
your yard. For you, it’s the added peace of mind of knowing that RACHIO stands behind the Product.
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TOTAL SATISFACTION RETURN POLICY
If you are not satisfied with the Product for any reason, you may return the Product to RACHIO in its original condition and
packaging on or within thirty (30) days of the original date of purchase from RACHIO or an authorized dealer and receive a full
refund, subject to the limitations below. RACHIO, in its sole discretion, will determine if the Product is in its original condition
when returned.
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LIMITED WARRANTY
Subject to the terms and conditions set forth herein, RACHIO warrants that the Product will be free from material defect in
materials and workmanship for a period of two (2) years (or one (1) year for factory refurbished Products) from the date of
purchase from RACHIO or an authorized dealer (the “Limited Warranty Period”). A Product that is not free from defects in
materials and/or workmanship is hereinafter referred to as a “Defective Product.” Subject to the terms and conditions set forth
herein, RACHIO will, at its sole and absolute discretion, either (i) repair or replace the Defective Product; or (ii) refund the money
actually paid by the original purchaser for the Defective Product.
The Limited Warranty is subject to the following conditions:
• You must either (i) return the Defective Product to RACHIO within the Limited Warranty Period, or (ii) notify RACHIO in writing
of the Defective Product during the Limited Warranty Period by visiting http://www.rach.io/warranty and return the Defective
Product to RACHIO on or within thirty (30) days following the date you notified RACHIO in writing of the Defective Product;
• You must comply with RACHIO’s return shipping instructions; and
• You must provide RACHIO with proof of the original purchase of the Defective Product from RACHIO or an authorized dealer.
• You must obtain a return materials authorization (“RMA”) number from RACHIO.
• You shall pay any shipping charges for Products returned by you to RACHIO, and RACHIO will not accept collect shipments
from you.
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PRODUCT REPLACEMENT OR REPAIR
If RACHIO elects to repair or replace a Defective Product, RACHIO will repair or replace such Defective Product with the same or
an equivalent product as determined by RACHIO, in its sole and absolute discretion, free of charge. Any replacement Product
may be refurbished or contain refurbished materials.
Repairs performed at RACHIO’s expense must be authorized by RACHIO prior to any such repairs being performed. Upon
request and during RACHIO’s business hours, you may contact RACHIO and RACHIO will provide advice, or “troubleshoot”, a
defect during the Limited Warranty Period. Notwithstanding the forgoing, no service, replacement or repair under the Limited
Warranty will be rendered while you are in default of any payments due to RACHIO. RACHIO is not responsible for costs
associated with the removal, replacement, or repair of the Product in difficult-to-access locations, as determined by RACHIO in
its sole and absolute discretion. Under all circumstances, the cost of such removal shall be your responsibility.
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DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, RACHIO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS
WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR
A PARTICULAR PURPOSE, OR NON-INFRINGEMENT ON THE RIGHTS OF THIRD PARTIES. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, RACHIO ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES OR CONDITIONS
TO THE DURATION OF THIS LIMITED WARRANTY. THE LIMITED WARRANTY DOES NOT APPLY IF, AS DETERMINED BY
RACHIO IN ITS SOLE AND ABSOLUTE DISCRETION, THE PRODUCT FAILURE WAS DUE IN ANY WAY TO DAMAGE FROM
SHIPPING, HANDLING, OR IMPROPER STORAGE; ACCIDENT, ABUSE, MISUSE, OR FAILURE TO ADEQUATELY MAINTAIN THE
PRODUCT; EXPOSURE TO ELECTROLYSIS, EROSION, OR ABRASION; CONTACT WITH DESTRUCTIVE GASES OR CHEMICALS;
IMPROPER VOLTAGE, OR ELECTRICAL PHASE LOSE OR REVERSAL; EXPOSURE TO INCOMING POWER SUPPLY LACKING
CIRCUIT BREAKERS OR FUSED PROTECTION; LIGHTNING, FLOOD (EITHER NATURALLY OCCURRING OR DUE TO CUSTOMER
NEGLIGENCE IN THE OPERATION OF IRRIGATION SYSTEMS), OR OTHER NATURAL DISASTERS OR “ACTS OF GOD”, OR
IF THE PRODUCT HAS BEEN MODIFIED IN ANY WAY, OR HAS HAD ANY IDENTIFYING INFORMATION (INCLUDING SERIAL
NUMBER OR PRODUCT NUMBER) REMOVED OR ALTERED IN ANY WAY. REPAIR OF THE PRODUCT BY ANYONE OTHER THAT
RACHIO OR AN APPROVED AGENT SHALL VOID THE LIMITED WARRANTY. THE LIMITED WARRANTY APPLIES ONLY TO
THE ORIGINAL PURCHASER OF THE PRODUCT, PURCHASED FROM RACHIO OR AN AUTHORIZED DEALERS, AND PROOF
OF ORIGINAL PURCHASE PRICE AND DATE IS REQUIRED PRIOR TO YOU RECEIVING ANY LIMITED WARRANTY BENEFITS
PROVIDED HEREUNDER. FOR A LIST OF AUTHORIZED DEALERS, CLICK HERE.
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LIMITATION ON DAMAGES
NOT WITHSTANDING ANYTHING IN THIS LIMITED WARRANTY TO THE CONTRARY, IN NO EVENT WILL RACHIO BE LIABLE
FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA
OR LOST PROFITS ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT EVEN IF RACHIO KNEW
OR SHOULD HAVE KNOWN OF SUCH LOSSES PRIOR TO PROVIDING THE PRODUCT, AND RACHIO’S TOTAL CUMULATIVE
LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT
ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
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LIMITATION OF LIABILITY
THE RACHIO MOBIL SERVICES AND SMART APP (“SERVICES”) PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”)
REGARDING THE PRODUCT, NATURAL WEATHER CONDITIONS, AND/OR OTHER PERIPHERALS OR OPERATING SYSTEMS
CONNECTED TO OR RELATED TO THE PRODUCT (“PRODUCT PERIPHERALS”). THE TYPE OF PRODUCT PERIPHERALS
THAT MAY BE CONNECTED TO THE PRODUCT MAY CHANGE FROM TIME TO TIME. WITHOUT LIMITING THE GENERALITY
OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS
AVAILABLE”. RACHIO DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE
AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT WILL EFFECT YOUR UTILITY USE OR LAWN HEALTH. YOU USE
ALL PRODUCT INFORMATION, THE SERVICES, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE
SOLELY RESPONSIBLE FOR (AND RACHIO DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR
WATER LINES, SPRINKLER SYSTEM, PRODUCT, PRODUCT PERIPHERALS, OR MOBILE DEVICE RESULTING FROM YOUR USE
OF THE PRODUCT INFORMATION, SERVICES, OR PRODUCT.
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LEGAL
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY
FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
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GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION
This Limited Warranty and the purchase of the Product shall in all respects be construed, interpreted, and/or enforced in
accordance with, and governed by the laws of the state of Colorado. Other than as set forth in this Article, Customer irrevocably
waives the right to bring or maintain any action or dispute in any court of law arising out of or related to this Limited Warranty or
the Product. Customer irrevocably waives any right to a jury trial. Any dispute arising in connection with this Limited Warranty
shall be resolved
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ASSIGNMENT
This Limited Warranty does not extend beyond the original purchaser of the Product and may not be transferred, assigned or
passed by the original purchaser. RACHIO, its subsidiaries, and affiliates are intended beneficiaries of this Limited Warranty.
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ENTIRE AGREEMENT
This Limited Warranty constitutes the whole and complete understanding of the parties as to the obligations of the parties
following sale of the Product. Any other or additional terms and conditions, including exceptions to RACHIO’s terms or
conditions, are deemed to be material alterations of RACHIO’s offer and are rejected by RACHIO unless expressly agreed to in
writing by RACHIO’s authorized representative.
Support
www.support.rach.io
Iro Smart Controller
Installation Guide
