Broadband Phone Adapter
Appendix A: Troubleshooting - Common Problems and Solutions
USER GUIDE
2. If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to
verify that your original computer is not the cause of the problem.
5. I am not getting an IP address on the Internet with my Internet connection.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that you have connectivity.
B. If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix B: Finding the MAC
Address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC address of your Ethernet adapter onto the
Broadband Phone Adapter, see the Router - WAN Setup - MAC Clone Settings section of “Chapter 6: Using the Web-based
Utility” for details.
C. Make sure you are using the right Internet settings. Contact your ISP to see if your Internet connection type is DHCP, Static IP
Address, or PPPoE (commonly used by DSL consumers). Please refer to the Router - WAN Setup - Internet Connection Settings
section of “Chapter 6: Using the Web-based Utility” for details on Internet Connection Type settings.
D. Make sure you use the right cable. Check to see if the Ethernet LED is solidly lit.
E. Make sure the cable connecting from your broadband (DSL) or cable modem is connected to the Broadband Phone Adapter’s
Internet port. Verify that the Router - Status page of the Broadband Phone Adapter’s Web-based Utility shows a valid IP address
from your ISP.
F. Turn off the computer, Broadband Phone Adapter, and cable/broadband (DSL) modem. Wait 30 seconds, and then turn on the
Broadband Phone Adapter, cable/broadband (DSL) modem, and computer. Check the Router - Status page of the Broadband
Phone Adapter’s Web-based Utility to see if you get an IP address.
6. I am not able to access the Broadband Phone Adapter’s Web-based Utility Setup page.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that your computer is properly connected to the Broadband
Phone Adapter.
B. Refer to “Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter” to verify that your computer has an IP
Address, Subnet Mask, Gateway, and DNS.
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