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DR4300 Owners Manual
Troubleshooting an optical drive
175
NOTE:
When an SD card failure occurs, the internal dual SD module controller notifies the system. On
the next restart, the system displayed a message indicating the failure. If redundancy is enabled at the
time of SD card failure, a critical alert will be logged and chassis health will degrade.
4. Replace the failed SD card with a new SD card.
5. Install the system cover.
6. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
7. Enter System Setup, and ensure that the
Internal SD Card Port
and
Internal SD Card Redundancy
modes are set to the needed modes.
Verify that the correct SD slot is set as
Primary SD Card
.
8. Check if the SD card is functioning properly.
9. If the
Internal SD Card Redundancy
option is set to
Enabled
at the time of the SD card failure, the system
prompts you to perform a rebuild.
NOTE:
The rebuild is always sourced from the primary SD card to the secondary SD card.
Troubleshooting an optical drive
CAUTION:
Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are
shipped with your product.
1. Try using a different CD or DVD.
2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the
drive's SATA port are enabled.
3. Run the appropriate diagnostic test.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. If installed, remove the bezel.
6. Remove the system cover.
7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
8. Ensure that a power cable is properly connected to the drive.
9. Install the system cover.
If the problem persists, see the Getting help section.
Related references
See also:
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