Warranty
QUBEVSM-V01-R0 Installation and Operation Manual
Intelligent Electric Vehicle Chargepoints
February 2023
Page
42
of
42
Warranty
Subject to the provisions described below,
this product is protected for three (3) years
from the date of installation against defects
in material and workmanship.
Prior to returning any defective product to
QUBEV, the end customer must report the
faulty product to QUBEV. Go to
www.qubev.co.uk for return details. If
QUBEV agrees that the product should be
returned, it will issue a Return Authorisation
number. This number must be clearly
marked on the packaging of the product to
be returned. QUBEV may provide a prepaid
label at its discretion, otherwise the
customer should return the product at their
own cost.
Should the product fail to perform as
described within the relevant warranted
period as set out above, it will be repaired or
replaced with the same or functionally
equivalent product by QUBEV, at its
discretion, free of charge provided the end
customer: (1) returns the failed product to
QUBEV with shipping charge prepaid, and (2)
provides QUBEV with proof of the original
date of purchase. Returned or replacement
products will be returned to the end
customer with shipping charges prepaid.
Replacement products may be refurbished or
contain refurbished materials. If QUBEV, by
its sole determination, is unable to repair or
replace the defective product, it will replace
or refund the depreciated purchase price of
the product.
The warranty does not apply if, in the
judgement of QUBEV, the product fails due
to damage from shipment, handling, storage,
incorrect installation, accident, inappropriate
use or cleaning of the product, relocation of
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misuse, or if it has been used or maintained
in a manner not conforming to product
man
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any way, or has had any serial number or
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defaced.
Repair by anyone other than a qualified
electrician will void this warranty.
All defective products should be returned to
QUBEV with shipping charges prepaid,
unless QUBEV have provided a prepaid label.
QUBEV will not supply prepaid returns labels
outside of the UK
.
Should an issue be found with your unit
QUBEV will return your repaired/replaced
unit free-of-charge to any UK address.
Should the return address be outside of the
UK return postage will be at QUBEV’s
discretion. If the unit is found not to be
defective return postage will need to be paid
for by the customer.
Nothing in this agreement will affect the end
customer’s statutory rights, or limit or
exclude QUBEV’s liability for (1) death or
personal injury caused by its negligence, or
the negligence of its employees, agents or
subcontractors (as applicable); (2) fraud or
fraudulent misrepresentation; (3) defective
products under the Consumer Protection Act
1987;or (4) any matter in respect of which it
would be unlawful for QUBEV to exclude or
restrict liability.
The maximum liability of QUBEV under this
warranty is limited to the purchase price of
the product covered by the warranty.
QUBEV only supply products for resale for
domestic, light commercial and private use.
QUBEV accept no liability to the end
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business, business interruption, loss of
business opportunity or travel time incurred.
