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Questions? We’re here to help!
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www.quantumzero.in
QuantumZERO is registered trademark of Yugadi Electronics. All rights reserved.
All other trademarks are the property of their respective owners.
This hub is not a standalone charger. The hub can’t supply enough power to iPhones, iPads or any other
smart phones.
Why the devices are not being identified by my computer when connected to the USB hub, but they are
being identified when connected directly to the computer?
The issue could be of any of the following reasons:
Compatibility between the motherboard and system. Please try refreshing the BIOS in the
motherboard.
Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to
avoid damaging the chipset.
Improper driver installation. In “Device Manager”, go to “Other Devices” and select “Universal
Serial Bus Controllers”. If there are any yellow questions or exclamation marks visible, uninstall
the driver in “Device Manager”, then restart your computer. The driver will be reinstalled
automatically.
Notes
Microsoft Windows systems should install latest manufacturer USB 3.1 GEN1 host controller
drivers and Windows Updates for best results. Apple Mac OS X and Linux / Unix systems require
latest operating system updates for best compatibility.
This hub is not a standalone charger. The hub can’t supply enough power to iPhones, iPads or
any other smart phones. It is not BC 1.1 / 1.2 compatible.
Some devices such as the Apple SuperDrive look for Apple-specific signaling and will not work
when connected through any USB hub.
We do not recommended this hub for use with USB 3.1 GEN1 PCI-e add-on cards for older Apple
Mac Pro systems because of limitations in their software support for USB 3.1 GEN1 hubs.
2.4Ghz wireless devices such as wireless keyboard/mouse receivers, Bluetooth and WiFi
adapters may have frequency interference issues with USB 3.1 GEN1 ports, may not work in
close proximity to USB 3.1 GEN1 devices or hubs. Connecting wireless devices to a USB 2.0 port
is recommended.
Warranty
QuantumZERO offers unprecedented 18 month limited warranty on all its products.
Claim procedure? Hey, relax! It’s no big deal! Enjoy using this product. You may never need to.
If at all needed, give us a shout at our friendly customer support.
