Quantum Scalar 50 Tape Drive Removal and Replacement Instructions
Document 81-81770-01 A01
June 2007
12
Troubleshooting
Swapping a Tape Drive
0
In the event that you have lost SCSI or Fibre Channel communication with a
tape drive, it is recommended that you swap the failed tape drive canister
with an operational tape drive canister. This will allow you to determine if a
failure has occurred in the library or tape drive. If the tape drive is operational
in the position of the failed tape drive, a failure has occurred in the tape drive.
If the tape drive is still inoperative in the new position, a failure has occurred
in the library. Contact Quantum Customer support for replacement tape
drives or library support.
Internal
Communication Error
Communication error between the robot
controller and system controller board has been
lost. Reboot the library. If the problem
continues, contact an authorized Quantum
Customer Support.
The host computer
cannot communicate
with the library.
This may be a SCSI bus time-out or a premature
disconnect problem.
•
Check cable connections, SCSI addresses,
and termination.
•
Restart the host and the library.
•
If the host and library still are not
communicating, contact Quantum
Customer Support.
Problem
Corrective Action
*81-81770-01 A01*
81-81770-01 A01
