5.3 Power Indicator is Blinking AMBER and Cartridge Does Not Eject
If the power indicator is blinking amber after you press the Eject button, the Host computer is
accessing the media. The RDX docking station will eject the cartridge after the Host access
completes.
If the cartridge does not eject after the Host computer access completes, you may not be running
the correct utility software. See Section 2.3 Installing Utility Software for Windows for instructions
on installing the software.
If the cartridge still does not eject, use Windows Explorer to eject the cartridge. In Windows
Explorer, right-click on the drive letter for the RDX docking station (i.e. F:), and select
Eject
.
5.4 Cartridge Indicator is Steady AMBER
The cartridge indicator is located on the front of the cartridge. If this indicator is amber, the
cartridge is not working properly. The error is due to one of the following conditions:
•
The cartridge is not compatible with the RDX docking station.
•
The cartridge has been severely damaged.
•
The cartridge has not been fully inserted.
Run the removable disk utility to obtain more information about the failure. See Section 4.2 Using
the Removable Disk Utility.
5.5 Cartridge Does Not Eject
If the cartridge does not eject, verify that you have installed the utility software. See Section 2.3
Installing Utility Software for Windows for instructions on installing the software.
Follow these steps to remove a stuck cartridge:
1
If using the RDX Internal docking station, turn off your computer. If using the RDX
External docking station, unplug the power cable.
2
Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole
(see Figure 7
in Section 3.3 Loading and Unloading Cartridges).
Do not
insert the object
in the hole at an angle. Keep the object straight and apply some force to eject the
cartridge.
3
When the cartridge has been ejected by the docking station, grasp the exposed sides of
the cartridge and pull the cartridge straight out.
4
Restart your computer to reset the RDX docking station. If using the RDX External
docking station, plug in the power cable for the docking station and then restart your
computer.
NOTE:
When the emergency eject is used, the computer's operating system will lose
recognition of the RDX media. Therefore, one of the following options can be performed to
restore recognition.
•
Restart the computer (recommended).
•
Follow steps 1-4 in Section 5.6 Docking Station Does Not Appear in the Device Manager
(Windows) if re-starting the computer is not desired.
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