12
For Research Use Only
TROUBLESHOOTING
To resolve any issue with the Q-View Imager LS,
please contact Quansys Biosciences by calling
1-877-QUANSYS or send an email describing the
issue to [email protected]. If outside the
USA, please contact your Quansys distributor for
your area. Have your serial number available with a
detailed description of the issue. The serial number is
located on the label on the back of the device.
Troubleshooting Guide:
Issue
Problem
Solution
Q-View
Software is
unable to
recognize
the Q-View
Imager LS
Failure of
communication
between
the Q-View
Imager LS and
computer
•
Ensure power is
supplied to the
Q-View Imager
LS
•
Ensure the
USB cable is
connected to
both the Q-View
Imager LS and
the computer
• Disconnect
the Q-View
Imager LS USB
cable from the
computer and
restart the
computer
Plate images
are blurry
The Q-View
Imager LS is
out of focus
Using the focus
functionality
built into Q-View
Software, focus the
Q-View Imager LS.
Cannot
focus
Q-View
Imager LS
Clicking the
focus buttons
has no effect
Disconnect the
Q-View Imager LS
USB cable from
the computer and
power cycle the
Q-View Imager LS.
