Customer Helpline
01904 727500
www.gardenservicecentre.co.uk
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights. Claims must be accompanied by Proof of Purchase. This must be in the form
of a Sales receipt or Bank statement and must show that the product has been purchased
within 2 years prior to the claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will result
in the repair of these defects or replacement of the device with a like for like or similar article.
Please note that our devices have not been designed for use in commercial, trade or industrial
applications. Consequently, the guarantee is invalidated if the equipment is used in
commercial, trade or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Consumable Parts such as detergent bottle, patio cleaner, jet lance, fix brush and nozzle
pin
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the manual and safety
instructions
E. The adjustment of cables, drives belts or recoil starters.
4. The guarantee is valid for a period of 2 years starting from the purchase date of the de-
vice. Guarantee claims should be submitted before the end of the guarantee period within two
weeks of the defect being noticed. No guarantee claims will be accepted after the end of the
guarantee period. The original guarantee period remains applicable to the device even if re-
pairs are carried out or parts are replaced. In such cases, the work performed or parts fitted will
not result in an extension of the guarantee period, and no new guarantee will become active
for the work performed or parts fitted.This also applies when an on-site Service is used.
5. Please keep your sales receipt in a safe place. If is covered by our guarantee your device
will either be repaired under the terms of guarantee or we will send you a replacement device.
This device may be re-conditioned or like for like replacement .
Guarantee
