Page 36
December 1, 2011
Santa Fe NZ Pellet Stove
R
7068-114B
Symptoms
Possible Cause
Corrective Action
Convection blower fails to
start.
#1 snap disc defective.
Blower not plugged in.
Blower is defective or object jammed in
impeller.
Control box is defective.
Replace snap disc.
Check that blower is plugged into wire harness.
Replace blower.
Replace control box.
Exhaust blower fails to
start.
Blower not plugged in.
Intermittent electrical connection.
Obstruction in blower.
Blower is defective.
Control box is defective.
Check that blower is plugged into wire harness.
Verify fit of plug to outlet
Clean exhaust system.
Replace blower.
Replace control box.
Exhaust blower does not
shut off.
Control box is defective.
Replace control box.
Large, lazy flame, orange
color. Black ash on glass.
Dirty appliance.
Poor fuel quality, high ash content.
Excessive amount of fuel.
Control box is on the wrong setting.
Clean unit, including firepot and venting system.
Clean exhaust path. Try a different brand of pel
-
lets.
Reduce feed rate using feed rate adjustment con
-
trol rod located inside hopper.
“See owner’s manual for correct setting for your
model and how to adjust control box setting.
Nuisance shutdowns.
Low flame.
Sawdust buildup in hopper.
Feed motor is reversing.
Feed motor is weak
Feed bearing adjustment
Defective thermocouple.
Defective control box.
Firepot more than 1/2 full.
Increase feed by opening feed rate adjustment
control rod located inside hopper.
Clean hopper, see
page 13.
Check for good connections between feed motor
and wire harness.
Test feed motor torque.
Adjust feed bearing
Replace thermocouple.
Replace control box.
See
page 15
for detailed instructions for “High Ash
Fuel Content Management”
Reduce feed rate
Appliance calls for heat.
Call light illuminates.
Exhaust blower starts.
No feed or igniter.
Thermocouple is defective or not properly
plugged in.
Defective control box
Check connections on thermocouple or replace if
defective.
A flashing yellow light on the control box indicates
a problem with the thermocouple.
Replace control box.
