Page 16
December 1, 2011
Santa Fe NZ Pellet Stove
R
7068-114B
E. Frequently Asked Questions
ISSUES
SOLUTIONS
Metallic noise.
Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced
by a log fire. This noise does not affect the operation or
longevity of your appliance.
White ash buildup on glass.
This is normal. Clean the glass.
Glass has build-up of black soot.
Excessive build up of ash. See solution #4. The lower
burn settings will produce more ash, the higher burn set
-
tings produce less. The more it burns on low the more
frequent cleaning of the glass is required.
Fire has tall flames with black tails and is lazy.
The firepot, exhaust blower, exhaust path or baffles
needs cleaning.
Smokey start-up or puffs of smoke from the airwash.
The firepot is dirty. Check the air holes have not been
blocked with clinker this can be removed using the sup
-
plied tool
Large flame at start-up.
This is normal. Flame will settle down once the fire is
established.
Rumbling sound.
Make sure the ash drawer is completely closed.
