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Copyright 2017 QSAN Technology, Inc. All Right Reserved.

10.

Quick Maintenance

This chapter provides quick maintenance and instruction of removing/installing FRU (Field
Replaceable Unit) or optional components of XCubeNAS. Any of the FRU components can be
hot swapped and replaced with zero downtime in the rare event of a component failure. If you
encounter any issues caused by FRU components while operating the XCubeNAS, please refer
to related section and follow the quick troubleshooting procedures step by step.

CAUTION:

We recommend that all maintenance is carried out by a certified
technician. Do not attempt to carry out any maintenance outside of those
outlined in the following section of this guide. System damage due to
incorrect maintenance or FRU replacement can affect your product
warranty. If you are unsure of the problem related to your XCubeNAS
system, we strongly recommend you to contact or get help from QSAN
support team:



Via the Web:

http://www.qsan.com/en/contact_support.php



Via Telephone: +886-2-7720-2118 extension 136



(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)



Via Skype Chat, Skype ID: qsan.support



(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime:
09:30 - 01:00)



Via Email:

[email protected]

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Содержание XN5008R

Страница 1: ...re Owner s Manual QSAN Technology Inc www qsan com Copyright 2017 QSAN Technology Inc All rights reserved No part of this document may be reproduced or transmitted without written permission from QSAN Technology Inc ...

Страница 2: ...otice Trademarks QSAN the QSAN logo XCubeNAS and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Intel Xeon Pentium Core Celeron and Intel Inside logo are trademarks of Intel Corporation in the United States and other countries Other trademarks and trade names used in this document to refer to either the entities claiming the marks and names or their products are the proper...

Страница 3: ...nts will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the n...

Страница 4: ...is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and uses in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his...

Страница 5: ...ration 8 Do not place the XCubeNAS near any liquid 9 Do not place the XCubeNAS on any uneven surface to avoid falling off and damage 10 Do no place the XCubeNAS on the ground and do not step on the system to prevent any potential damages 11 Make sure the voltage is correct in the location where the XCubeNAS is installed Contact the distributor or the local power supply company for the information ...

Страница 6: ...equivalent type battery use and dispose of used batteries according to the instructions INFORMATION QSAN provides a limited warranty for QSAN branded hardware products System hardware and peripheral product s 3 years limited warranty from date of original purchase For more detail warranty policy please refer to QSAN official website https www qsan com en warranty php ...

Страница 7: ... Numbering 9 2 3 Disk Drive Form Factors 9 3 Install the System Hardware 10 3 1 Install the Disk Drive in the Tray 10 3 2 Upgrade Memory 15 3 3 Install the Optional Adapter Card 19 3 4 Replace System Fan 22 3 5 Replace Malfunctioning PSU 26 3 6 Install the Rail Kits 27 3 7 Connect the System to the Host 30 3 8 Start Up Your System 31 4 Discover and Install QSM 33 5 Restart Shutdown Logout QSM 36 6...

Страница 8: ...ick Maintenance 48 10 1 Replace Fan Module 49 10 2 Replace Power Supply Unit 50 11 Support and Other Resources 52 11 1 Getting Technical Support 52 11 2 Documentation Feedback 53 Appendix 54 End User License Agreement EULA 54 Recommended Optional Module List 57 Expansion Enclosure List 58 ...

Страница 9: ...e disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website XCubeNAS QIG Quick Installation Guide https www qsan com en download...

Страница 10: ...day UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestio...

Страница 11: ...e which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Sla...

Страница 12: ...ich is designed for composite SMB and enterprise applications for enterprise and SMB users Before setting up your new XN5008R please check the package contents to verify those items below Besides make sure to read the safety instructions carefully 1 1 Package Contents Main Unit 1 AC Power cord 2 RJ45 Cable 2 Screws for 3 5 drives 6 32 32 Screws for 2 5 drives M3 56 ...

Страница 13: ...twork Interface 4 8 6 3 5 LFF1 8 2 5 SFF2 6 exclusive design with six SSD slots Additional PCIe slot for 10 GbE 40 GbE Thunderbolt 3 0 SAS adapter card that can demand high bandwidth and capacity expansion Tool less design for chassis opening fan module replacing and installing rail kit Following tables are hardware specifications of XN5008R Model Name XN5008R Form Factor Rackmount 2U 8bay CPU Int...

Страница 14: ...r cards Ethernet Ports 1 GbE LAN RJ45 x4 PSU 250W 1 1 redundant 100 240V 5A 2 5A 50 60Hz Dimension H x W x D mm 19 Rack mount 88 5 x 438 x 510 Agency Certifications FCC Class A CE Class A BSMI Class A VCCI Class A RCM Class A Note Model specifications are subject to change without notice Please refer to http www qsan com for the latest information 1 LFF Large Form Factor 3 5 disk drive 2 SFF Small...

Страница 15: ...h XN5008R hardware component and give you the ability to be able to successfully configure and operate your XN5008R system Following is the key components of XN5008R Front and Rear Panel System Disk Drive Numbering Disk Drive Form Factors 2 1 Front and Rear Panel The figure below contains the information about buttons and indicators modules Front Panel Rear Panel ...

Страница 16: ...Status 2 Unique Identifier UID Button LED Indicator 3 System Access LED Indicator 4 System Status LED Indicator 5 USB 2 0 Port 6 Disk Drive Power LED Indicator 7 Disk Drive Status LED Indicator 8 Back Power Supply Unit Power Port 9 Power Supply Unit PSU Indicator and Beep Off Button 10 SATA SSD Slot 11 PCIe SSD Slot 12 Unique Identifier UID LED Indicator 13 Mute Button 14 Reset Button 15 Console P...

Страница 17: ...e market it will significantly reduce your IT infrastructure investment cost Please refer to the following website for the compatibility of HDD and SSD https www qsan com en download php Table 2 2 Supported Disk Drive Types Form Factor Number of Tray Supported Drive Type Type1 3 5 LFF Tray 8 3 5 2 5 SATA HDD 2 5 SATA SSD Type2 2 5 SFF Tray 4 2 5 SATA SSD Type3 2 5 PCIe SFF Tray 2 2 5 PCIe U 2 SSD ...

Страница 18: ... 3 1 1 Tools and Parts for Drive Installation A screwdriver Phillips 1 At least one 3 5 or 2 5 SATA drive please visit www qsan com for compatible drive models CAUTION Please ensure that there is no data on the disk to prevent important data being formatted 3 1 2 LFF Disk Drive Description Table 3 1 Front Side Components of LFF SFF Disk Drive Trays Item Number Description 1 Release Button 2 Disk D...

Страница 19: ...e Disk Drive LFF 1 Open the drive tray Push the release button from right to left to open the carrier handle Hold the carrier handle and pull out the disk drive tray repeat the steps above to remove other disk drive trays ...

Страница 20: ... Secure the drive from the four spots indicate below with four 6 32 screws provided in the accessory box 3 Install a 2 5 SSD into an LFF tray Place the drive in the blue area shown below of the tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box ...

Страница 21: ...ive bay all the way to the back until the carrier handle can be closed Push the disk drive lock from right to left to lock the drive tray TIP Make sure the tray is pushed in all the way otherwise the drive might not function properly 5 Repeat the steps above to install all prepared drives ...

Страница 22: ...the SFF tray from the system Hold down the release button and pull out the disk drive tray from the XCubeNAS 2 Install a 2 5 SSD into a SFF tray Place the SSD in the drive tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box ...

Страница 23: ...rn off the NAS disconnect the power adapter network cable s and also remove any other device cable that is attached to the NAS XN5008R is installed with two 4GB DDR4 memory module by default If you want to install check or remove a memory module on your XCubeNAS please follow the steps as illustrated below 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device ca...

Страница 24: ...er than the memory module when you add or remove a memory module 3 Insert a new memory module into the slot Push the retaining clips on the slot out to the sides Align the notch on the gold edge of the module with the notch in the memory slot Push down on the memory module with firm and even pressure The retaining clips will snap into position as the module is correctly inserted ...

Страница 25: ...AS and disconnect the cables and then remove the rear top cover Disengage the memory retaining clips by pushing them outwards and the module will pop out of the slot Follow step 4 above to put back the top cover The following table is the suggested installation combination for memory Table 3 2 The Suggested Installation Combination for Memory Pair 1 Pair 2 Total Memory Slot 1 Slot 3 Slot 2 Slot 4 ...

Страница 26: ...e support 1 RAM Supports one module inserted into any slot as single channel memory configuration 2 RAMs Supports two modules inserted into slot 1 and slot 3 or slot 2 and slot 4 as one pair of dual channel memory configuration 4 RAMs Supports four modules inserted into all the slots as two pairs of dual channel memory configuration INFORMATION 1 If you want to purchase the optional memory please ...

Страница 27: ... installing the card on your XCubeNAS To install the adapter card please follow the steps as illustrated below 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the rear top cover Loosen the screw on the back of the XCubeNAS Pull the rear top cover and put it aside CAUTION When yo...

Страница 28: ...ver Lift the expansion slot s cover Align the card s connector with the expansion slot and insert the card into the slot CAUTION Make sure the connector is fully inserted Otherwise the network expansion card might not be able to function properly Put back and fasten the screw that you removed in step 3 1 to secure the newly inserted card ...

Страница 29: ...n the connectors Please make sure that the position is the same as the figure shown below Push to connect the cable and the connectors 6 Put back the rear top cover you lifted in step 2 Align the pin at the side of the rear top cover with the slots on the chassis edge and push the rear top cover back in position Put back and fasten the screw on the back of the XCubeNAS ...

Страница 30: ...GbE Ethernet Card XN E4002 INFORMATION 1 If you want to purchase the optional adapter card please contact your nearest local reseller or visit QSAN official website https qsan com location 2 See the recommended adapter card on Appendix Recommended Optional Module List 3 4 Replace System Fan If a system fan failed to function please see the instructions below to open the XCubeNAS and replace the ma...

Страница 31: ... the cable holder and remove the fan module Carefully remove the cable from the cable holder Please avoid touching anything other than the cable and fan module Hold both ends of the fan module and lift it upwards to remove it ...

Страница 32: ...the system with the new fan module Align the connectors on and fan module to the connector on the mainboard Slide the fan module into the fan holder rail Make sure both sides are aligned properly as illustrated below Push the fan module all the way down and put the cable back into the cable holder ...

Страница 33: ...ear top cover you lifted in step 2 Align the pin at the side of the rear top cover with the slots on the chassis edge and push the rear top cover back in position Put back and fasten the screw on the back of the XCubeNAS ...

Страница 34: ... unit is heavy and fragile please use both hands while installing removing or carrying them Recommended place for removing the power supply unit the system is in a well secured rack or on a stable surface 1 Unplug the power cord from the PSU to be replaced TIP A long beep sound will be heard if only one PSU is functioning You can press the Beep Off Button on the PSU to silence the beeping sound 2 ...

Страница 35: ...il kit you can skip the steps of the system installation tasks If you want to purchase QSAN qualified rail kit full extension and thin slide with tool less bracket AA612508 series please contact QSAN authorized reseller CAUTION The populated XCubeNAS system can be very heavy to avoid any potential injury or harm to installers or damage to the system we strongly recommend at least two certified ope...

Страница 36: ...28 Copyright 2017 QSAN Technology Inc All Right Reserved 2 Install the inner member onto the chassis 3 Install the outer rail bracket assembly to the frame Repeat this step for the other side ...

Страница 37: ...ull the middle member fully extended in locked position Ensure ball bearing retainer is located at the front of the middle member Insert chassis into the middle outer member When hitting the stop pull push release tab to unlock and retract chassis into rack Pull the chassis into position and ensure the chassis ear is located on the chassis The chassis ear allows you to drag out the chassis from it...

Страница 38: ...ht Reserved 3 7 Connect the System to the Host XN5008R has four onboard 1Gbps LAN ports for host connections You can learn more about the path configuration in cabling for XN5008R by following images a One LAN connection b Multiple LAN connections ...

Страница 39: ...e first time please make sure the following tasks are done 1 Connect one end of each power cord to the power ports located on the back of the XCubeNAS and the other end to a power outlet 2 Connect at least one LAN cable to one of the LAN ports and the other end to your switch router or hub ...

Страница 40: ... the minimum requirement The rating of the power cord that you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability INFORMATION The Following are the operational conditions for XN5008R Temperature Operating temperature 0 to 40 C Shipping temperature 10 C to 50 C Operating Relative Humidity 20 to 80 non condensing Non Operating Relative Humidi...

Страница 41: ...CubeNAS 2 Open a web browser on your computer connected to the same local area network as XCubeNAS and use either of the following methods on the browser a Use Web Finder find qsan com Please make sure the XCubeNAS has internet access ability before using the Web Finder b If your XCubeNAS cannot be connected to the internet please try downloading and installing XFinder application from the QSAN we...

Страница 42: ...ht Reserved 3 Click Connect on the Web Finder or double click on your XCubeNAS on the XFinder the welcome page will be launched on your web browser 4 Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions ...

Страница 43: ... PC must be on the same local network 3 If you cannot find your XCubeNAS the default IP address for LAN 1 is 169 254 1 234 4 If you expanded your memory or add a network expansion card earlier on you can now check to make sure the system recognizes the new module You can check the status by following steps a Login to QSM as admin or a user belongs to the administrator s group b Find the memory sta...

Страница 44: ...utdown Logout QSM If you want to restart shutdown or log out QSM please follow the steps below 1 To restart or shutdown QSM please click on the QSAN logo on the top left corner then choose the option which you would like to proceed Click Yes button on the confirm window ...

Страница 45: ...37 2 To log out QSM please click User Profile on the top right corner then choose Logout Click Yes button on the confirm window ...

Страница 46: ...ear panel for 3 seconds a short beep sound for 1 second will be heard The administrator password and all the network settings will be reset the system configuration will result in Reset Admin password to the default value 1234 All networking set to DHCP All data service ports set to default setting All data service enable and set to default port VLAN will be terminated Vswitch will be deleted Port...

Страница 47: ... set to default AntiVirus setting are deleted SQL settings are set to default Media Library index will be deleted After configs are deleted restart the XCubeNAS Log out QSAN Cloud Reset to default through QSM You can also reset network setting or all the setting through QSM 1 Please click Control Panel System Maintenance System Recovery Choose the option which you would like to proceed a Reset net...

Страница 48: ...40 Copyright 2017 QSAN Technology Inc All Right Reserved 2 Click the Reset Device button to proceed ...

Страница 49: ...icators LEDs Number Description Definition 1 Enclosure Power Button LED Power Button Press the button one time to turn ON or OFF the system power Keep pressing for 4 seconds to force turn OFF the system power Power LED White power is ON at least one power supply unit is supplying power to the system White flashes every 0 5 sec the system is at the stage of starting up or shutting down or the NAS i...

Страница 50: ...100 2 The storage folder pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive 5 One of the pool is in degraded read only mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed Amber flashes every 0 5 sec firmware is upgrading or RAID...

Страница 51: ...e Drive SSD System LED Blue The SSD is attached Blue flashes The disk data is being accessed Amber A hard drive read write error occurs Blue and Amber flashes alternatively The hard disk is being rebuilt or identify a specific disk drive 10 SATA Solid State Drive SSD System LED Blue The SSD is attached Blue flashes The disk data is being accessed Amber A hard drive read write error occurs Blue and...

Страница 52: ...m pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive or hard disk failed 5 One of the pool is in degraded mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed 7 Remove hard disk or solid state drive Note If one event has triggere...

Страница 53: ...nclosure Configuration Rules NAS Model Expansion Enclosures Max No of Expansion Units Max No of Disk Drives Max Raw Capacity HDD 12 TB SATA SSD 2 TB PCIe SSD 1TB XN5008R with SAS 12G Adapter Card XD5312 2U12 8 8 4 2 12 X 8 110 1 258TB XN5008R with SAS 6G Adapter Card XD5312 2U12 4 8 4 2 12 X 4 62 682TB INFORMATION See the configuration of XCubeNAS enclosure units on Appendix Expansion Enclosure Li...

Страница 54: ...46 Copyright 2017 QSAN Technology Inc All Right Reserved a Single Path Expansion b Dual Path Expansion ...

Страница 55: ...ter connected to the expansion units you can check the deployment topology on QSM Control Panel Storage app Overview Enclosure Map 4 The status of each expansion unit will be shown on QSM Monitor app Hardware ...

Страница 56: ...y step CAUTION We recommend that all maintenance is carried out by a certified technician Do not attempt to carry out any maintenance outside of those outlined in the following section of this guide System damage due to incorrect maintenance or FRU replacement can affect your product warranty If you are unsure of the problem related to your XCubeNAS system we strongly recommend you to contact or g...

Страница 57: ...also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message Fan No is not functioning If you see the error message shown above which means your fan module needed to be replaced immediately To replace the malfunction fan module please refer to chapter 3 4 Replace System Fan After the new fan module is successfully inst...

Страница 58: ...unctioning If a PSU or its fan failed to function you can check the PSU status in two ways 1 On PSU the PSU LED will turn to color amber 2 In QSM Please go to Monitor app Hardware The PSU status will show Error if failed You can also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message PSU No is not functioning ...

Страница 59: ...ncountered an issue and need to be replaced immediately To replace the malfunction PSU please refer to chapter 3 5 Replace Malfunctioning PSU After the new PSU is successfully installed the PSU status LED will be green and you can see the PSU status displaying Good on QSM ...

Страница 60: ...Friday UTC 8 3 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 4 Via Email support qsan com Information to collect 1 Product name model or version and serial number 2 Firmware version 3 Error messages or screenshot images 4 Product specific reports and logs 5 Add on products or components installed 6 Third party products or components insta...

Страница 61: ...meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback including the document title part number revision and publication date located on the front cover of the document ...

Страница 62: ...CCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY General QSAN Technology Inc QSAN is willing to grant you User a license of software firmware and or other product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the P...

Страница 63: ...ANY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE WORKMANLIKE EFFORT TITLE AND NON INFRINGEMENT ALL PRODUCTS ARE PROVIDE AS IS WITHOUT WARRANTY OF ANY KIND QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIA...

Страница 64: ...es the right to renew the software or firmware anytime QSAN may assign its rights and obligations under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to ...

Страница 65: ... 21 10GbE Ethernet Adapter Card XN E4002 92 HCQ40GQP 21 40GbE Ethernet Adapter Card XN S1202 92 HCQ12GSF 20 SAS 12G Adapter Card XN S0602 92 HCQ06GSF 20 SAS 6G Adapter Card CBL TB3 92 CBLTPCH0 50 Thunderbolt Cable CBL 10SFP200 92 CBLCSPH2 00 10GbE Ethernet Cable CBL 40QSFP200 92 CBLCQPH2 00 40GbE Ethernet Cable GBC SFP 10Gb 92 GBC10GS2 00 10GbE SFP GBIC GBC QSFP 40Gb 92 GBC40GQP 00 40GbE QSFP GBIC...

Страница 66: ...figurations Single Controller Dual Controllers Host Wide Ports Per System 10 x 12Gb s SAS 5 x 12 Gb s SAS Enclosures LFF 2U12 No of Hard Drives 12 Hard Drive Interfaces 12Gb s 6Gb s SAS NL SAS SSD SAS SATA SSD Scalability Max Drives Max Capacity 450 3 6PB Dimension H x W x D mm 88 x 438 x 515 Topologies Cascade Reverse Tree ...

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