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Troubleshooting

。

Cooling modules.

。

Power cords.

。

Host card(s). <optional part>

。

BBM/super capacitor module. <optional part>

。

Cache to flash module. <optional part>

。

Top cover.



Check if all cables are properly connected, well secured, and no damaged pins in the
connectors.



If the system still does not start or run properly, please contact your local support or get
help from

QSAN Support

7.7.

Troubleshooting for the Wet System

If your system encounters wet problem, please follow steps below:



Turn off the system and disconnect all cables.



Remove following components from your system:

。

Power cords

。

All connection cables

。

Disk drives.

。

Controller(s).

。

Power supply units.

。

Fans.

。

Host card(s). <optional part>

。

BBM/super capacitor module. <optional part>

。

Cache to flash module. <optional part>

。

Top cover.



Let the system dry completely (at least 24 hours).



Reinstall all components into the system.



Connect all cables and turn on the power of system.



If the system does not start or run properly, please contact your local support or get help
from

QSAN Support

Содержание XCubeSAN XS3200 Series

Страница 1: ...User Manual XCubeSAN Hardware Manual For XS7200 XS5200 XS3200 Part Number QSUM1601A Published May 2016 Edition 1 0 ...

Страница 2: ...ogy Inc Edition 1 0 May 2016 This edition applies to QSAN XCubeSAN XS7200 XS5200 XS3200 Note that this document was produced based on beta code and some screens may change when it becomes generally available QSAN Technology Inc 4F No 103 Ruihu St Neihu Dist Taipei City 114 Taiwan R O C Tel 886 2 7720 2118 Fax 886 2 7720 0295 Email sales qsan com Website www qsan com ...

Страница 3: ...e systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and p...

Страница 4: ...ect that overloading of the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern 5 Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of ...

Страница 5: ... REMPLACEE PAR UNE BATTERIE DE TYPE INCORRECT METTRE AU REBUT LES BATTERIES USAGEES CONFORMEMENT AUX INSTRUCTIONS VORSICHT German Explosionsgefahr bei unsachgemasem Austausch der Batterie Entsorgung gebrauchter Batterien nach Anleitung ADVERTENCIA Spanish Las baterias pueden explotar si no se manipulan de forma apropiada No desmonte ni tire las baterias al fuego Siga las normativas locales al dese...

Страница 6: ...beSAN Series Fan 8 2 5 4 XCubeSAN Series Rear Layout and Components 8 2 5 5 XCubeSAN Series Disk Drive Tray Indicators 9 Chapter 3 Installing the System 10 3 1 Installation Checklist 10 3 2 Installing the Rail Kit 10 3 3 Removing a Disk Drive Tray 12 3 4 Installing a Disk Drive into the Disk Drive Tray 15 3 5 Installing a Disk Drive with the Tray into the System 16 3 6 Connecting the System to the...

Страница 7: ...gle Path Deployment 35 5 2 3 Multi server Attached Cabling 36 Chapter 6 LED Descriptions 39 6 1 Front Panel LEDs 39 6 1 1 LEDs of Buttons and Indicators Module 39 6 1 2 Disk Drive LEDs 40 6 2 Rear Panel LEDs 41 6 2 1 XCubeSAN Series Controller LEDs 41 6 2 2 XCubeSAN Series Power Supply Unit LED 42 Chapter 7 Troubleshooting 43 7 1 Troubleshooting for System Startup Failure 43 7 2 Troubleshooting fo...

Страница 8: ...15 Figure 3 11 Flip the Disk Drive Tray Install Disk Drive into the Tray LFF 16 Figure 3 12 Align the Disk Drive Install into the Tray SFF 16 Figure 3 13 Install the Tray with Disk Drive and Lock the Release Button Lock 17 Figure 3 14 Install the Tray with Disk Drive and Lock the Release Button Lock SFF 17 Figure 3 15 One server one HBA dual path 17 Figure 3 16 Two servers one HBA per server dual ...

Страница 9: ...nce Expansion Cabling 35 Figure 5 5 One Server One HBA Single Path Cabling 35 Figure 5 6 One Server One HBA One DAS System Single Path Cabling 36 Figure 5 7 Two Serves One HBA per Server Dual Path Cabling 36 Figure 5 8 Two Servers One HBA per Server Single Path Cabling 36 Figure 5 9 Four Servers One HBA per Server Single Path Cabling 37 Figure 5 10 Two Servers One HBA per Server Two Switches Dual ...

Страница 10: ...cription of XCubeSAN Series Rear Components 8 Table 2 8 Description of Disk Drive Indicators 9 Table 3 1 Installation Checklist 10 Table 3 2 Components on the Front Side of LFF SFF Disk Drive Tray 13 Table 4 1 Mechanic Components of a Controller Module 21 Table 4 2 Mechanic Components of a PSU 24 Table 4 3 Mechanic Components of a Fan 26 Table 4 4 XCubeSAN Series Available Host Cards List 28 Table...

Страница 11: ...C Internet SCSI iSCSI Serial attached SCSI SAS Serial ATA SATA technology CAUTION Do not attempt to service change disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this user s manual Technical Support Thank you for using QSAN ...

Страница 12: ...k OK button Italic Indicates a variable which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice betwee...

Страница 13: ...E SAN system XCubeSAN series also has four slots to expand host connectivity Three types of host card are available for selection 16Gb FC 10GbE and 1GbE host cards XCubeSAN series is fully modular design the modular components including controllers power supply units and fans These components are fully redundant to guarantee zero downtime for service High Availability Dual controller active active...

Страница 14: ...ller LFF 16 disk 3U Chassis XS7216 S Single Controller LFF 16 disk 3U Chassis XS7212 D Dual Controller LFF 12 disk 2U Chassis XS7212 S Single Controller LFF 12 disk 2U Chassis XS7226 D Dual Controller SFF 26 disk 2U Chassis XS7226 S Single Controller SFF 26 disk 2U Chassis Table 1 2 XS5200 All Series Models Model Controller Type Form Factor Bay Count XS5224 D Dual Controller LFF 24 disk 4U Chassis...

Страница 15: ...LFF 24 disk 4U Chassis XS3224 S Single Controller LFF 24 disk 4U Chassis XS3216 D Dual Controller LFF 16 disk 3U Chassis XS3216 S Single Controller LFF 16 disk 3U Chassis XS3212 D Dual Controller LFF 12 disk 2U Chassis XS3212 S Single Controller LFF 12 disk 2U Chassis XS3226 D Dual Controller SFF 26 disk 2U Chassis XS3226 S Single Controller SFF 26 disk 2U Chassis ...

Страница 16: ... which can be easy to operate and read by users The figure below is the detail information about buttons and indicators module Figure 2 1 Buttons and Indicators Module BIM Table 2 1 Description of Buttons and Indicators Module Number Description 1 System Power Button LED 2 Unit Identification UID Button LED 3 System Access LED 4 System Status LED 5 USB Port 2 2 System Front Panel Components Figure...

Страница 17: ...5200 series Disk drive numbering for LFF system is from the top of first row in the left column this numbering rule can balance the disk drive weight distribution and easy for users to do disk drive zoning management SFF system disk drive numbering is single row and from left to right Figure 2 3 System Disk Drive Numbering of XCubeSAN Series 2 4 Supported Disk Drives for XCubeSAN Series The table ...

Страница 18: ... modules power supply units and fans in the individual slot Figures and contents below will introduce rear side components of XCubeSAN series and its layout 2 5 1 XCubeSAN Series Controller Module The figure and table below provide descriptions of each component of the XCubeSAN series controller module XCubeSAN series supports controller hot swappable replacement Figure 2 4 XCubeSAN Series Control...

Страница 19: ... vt100 2 XCubeSAN supports the traditional UPS via serial port and network UPS via SNMP If using the UPS with serial port connect the system to UPS via the included cable for communication The cable plugs into the serial cable that comes with the UPS Then set up the shutdown values for when the power goes out 2 5 2 XCubeSAN Series Power Supply Unit PSU XCubeSAN series equips two redundant and hot ...

Страница 20: ...d tables below descript the location and major components of the fan that installed in the different system chassis Figure 2 6 Fan for XCubeSAN Series Table 2 6 Description of XCubeSAN Series Fan Components Number Description 1 Fan Release Tab 2 Fan Handle 2 5 4 XCubeSAN Series Rear Layout and Components Figures and the table below describe the layout and components of XCubeSAN series rear side Fi...

Страница 21: ... Power Supply Unit PSU 2 2 5 5 XCubeSAN Series Disk Drive Tray Indicators Figures and the table below provide descriptions of LFF and SFF disk drive tray indicators Figure 2 8 Disk Drive Indicators of XCubeSAN Series Table 2 8 Description of Disk Drive Indicators Number Description 1 Disk Drive Power LED 2 Disk Drive Status LED ...

Страница 22: ...t Connecting the System to the Host 6 Connecting power cords and power on the system Connecting Power Cords and Power on the System 7 Testing the system connections Testing the System Connections NOTE Rail kit is the optional part of all XCubeSAN series if you do not purchase QSAN qualified rail kit you can skip the first step of the system installation task If customers need QSAN qualified full e...

Страница 23: ...and slide the intermediate member back Figure 3 1 First Step of the Rail Kit Installation Second Step of the Rail Kit Installation Install the inner member onto the chassis Figure 3 2 Second Step of the Rail Kit Installation Third Step of the Rail Kit Installation Install the outer member bracket assembly to the frame Repeat this installation step for the other side ...

Страница 24: ...er is located at the front of the middle member Insert chassis into middle outer member When hitting the stop pull push release tab to unlock and retract chassis into rack Use M5 20 screws to fasten the chassis ear Figure 3 4 Fourth Step of the Rail Kit Installation 3 3 Removing a Disk Drive Tray Figures and the table that immediately follow provide descriptions of each component on the front side...

Страница 25: ...ve a chance to accidentally pop out and result in disk drive sliding out from the system chassis Please make sure the release button lock is always at CLOSE status Following contents and figures are detail steps of removing disk drive tray from the system Unlock release button lock push the lock from left to right LFF and SFF trays Push the carrier handle release button from right to left for LFF ...

Страница 26: ...arrier Handle of a Disk Drive Tray SFF Hold the carrier handle and pull the disk drive tray out until it is free of the disk drive bay Repeat steps above for another empty disk drive trays that you would like to remove Figure 3 8 Hold the Carrier Handle and Pull out the Disk Drive Tray LFF ...

Страница 27: ...nd place on a desktop or other stable place Figure 3 10 Flip the Disk Drive LFF For LFF disk drive flip the empty disk drive tray carrier handle direction is opposite to the disk drive connector and align 4 disk drive tray screw holes with the disk drive For SFF disk drive align the disk drive with the tray carrier handle direction is opposite with the disk drive connector and align 4 disk drive t...

Страница 28: ...ng a Disk Drive with the Tray into the System Following contents and figures are detail steps of installing a disk drive with the tray into the system Check if the carrier handle is at open status if the carrier handle is at close status please follow procedures of opening the carrier handle in Removing a Disk Drive Tray section Align a disk drive with the tray to the empty bay you would like inst...

Страница 29: ... the Release Button Lock SFF 3 6 Connecting the System to the Host XCubeSAN series equips two 10GbE iSCSI RJ45 ports onboard per controller for data host connection and 4 ported SAS3 expansion ports for capacity expansion by adding more XCubeDAS series enclosures Following contents are examples of connecting the system to data host Learn more about other types of cabling please refer to Deployment...

Страница 30: ...re 3 17 One server One HBA Single path Two servers one HBA per server single path Figure 3 18 One server one HBA per Server single path 3 7 Connecting Power Cords and Power on the System 3 7 1 Before Power on the System for the First Time Install all disk drives in the system so the controllers can identify and configure them at power up Connect all the cables and power cords to the system before ...

Страница 31: ...ug the other end of the power cord into the wall outlet Repeat this sequence for the other side of PSU Figure 3 19 AC Power Supply PSU Power Cord Connect To power off the system Stop all I O from hosts to the system Shut down the system by the method described below Keep pressing power button for 4 seconds Use CLI to shut down system power Use CubeView to shut down the system remotely 3 8 Testing ...

Страница 32: ... Technology Inc All Right Reserved If users cannot find any XCubeSAN series that connect to data host by following installation and test procedures please refer to Troubleshooting section for immediate basic troubleshooting ...

Страница 33: ...controller module Recommended place for removing a controller module the system is on the well secured rack or on the stable place For single controller series controller cage must install in the slot 1 upper side and must install dummy controller cage for empty slot to ensure the system cooling Figure 4 1 Mechanic Components of a Controller Module Table 4 1 Mechanic Components of a Controller Mod...

Страница 34: ...e the side with release levers and the other hand hold the bottom of the controller pull out the controller module until it is free from the system chassis Figure 4 2 Steps of Removing a Controller Module 4 1 2 Installing a Controller Module Following contents and figures are the detail steps of installing a controller module from the system chassis Make sure the position of two release levers of ...

Страница 35: ...pply Unit PSU XCubeSAN series uses the same power supply unit PSU but the installation direction for 4U 3U and 2U system chassis is different Please refer to following information for the PSU installing removing guide CAUTION The power supply unit is heavy please use both hands while installing removing or carrying the power supply unit Recommended place for installing removing a power supply unit...

Страница 36: ...owing contents and figures are detail steps of removing a power supply unit from the system chassis Disconnect the power cord from the wall outlet then remove the other end from power cord connect on the PSU Hold the PSU handle first and then press the release tab Pull out the power supply around half of the total PSU length Use one hand to hold one end of the power supply unit the side with relea...

Страница 37: ... system chassis Use one hand to hold one end of the power supply unit the side with release tab and handle and the other hand hold the bottom of the power supply unit then align the power supply unit with the empty PSU slot Installation direction Push the power supply unit all the way into the empty slot until hear the click sound from the release tab Figure 4 6 Installing a Power Supply Unit in t...

Страница 38: ...mended place for installing removing a fan the system chassis is on the well secured rack or on stable places 4 3 1 Removing a Fan Figure 4 7 Mechanic Components of Fans Table 4 3 Mechanic Components of a Fan Number Description 1 Fan Release Tab 2 Fan Handle Following contents and figures are detail steps of removing a fan from the system chassis Hold the fan handle first and then press the fan re...

Страница 39: ...em chassis Use one hand to hold one end of the fan the side with release tab and handle and the other hand hold the bottom of the fan module then align the fan with the empty fan slot Installation direction of LFF and SFF systems is the same Push the fan all the way into the empty slot until hear the click sound from the release tab Figure 4 9 Installing a Fan Repeat two steps above if the other f...

Страница 40: ...nd host connectivity there are three types of host cards that are available for selection 16Gb FC 10GbE and 1GbE host cards The table below is the available host card list Table 4 4 XCubeSAN Series Available Host Cards List Host Card Type Model Name Description 16Gb Fibre Channel HQ 16F4S2 4 ported 16Gb FC host card 10GbE iSCSI HQ 10G4S2 4 ported 10GbE iSCSI SFP host card 1GbE iSCSI HQ 01G4T 4 por...

Страница 41: ...er cage Align the host card to the slot to be installed and then push all the way into the controller cage until hear a click sound and make sure the host card is well connected with the connector in the controller cage Repeat procedures above if there are other host cards to be installed Install controller cage into system chassis if the host card installation completes Refer to Installing a Cont...

Страница 42: ... the host card out until it is free from the controller cage Install the dummy host card in the empty host card slot and tighten two screws Repeat procedures above if there are other host cards need to be removed To ensure the system cooling please install all dummy host card cages if host cards are removed Figure 4 14 Remove Host Card from the Controller Cage Figure 4 15 Pull out the Host Card an...

Страница 43: ...CubeSAN Series Cache to Flash Module List Power Module Type Model Name Description BBM C2F BMC2F Battery Backed Module BBM Retain memory up to 64GB Super Capacitor C2F SPC2F Super Capacitor Module SCM Retain memory up to 16GB CAUTION Flash module of Cache to Flash modules is hot swappable but user must press attention button until the flash module status LED is blinking before removing the flash m...

Страница 44: ...tem chassis The same procedure for both sides Align the flash module cage to the slot and then push it all the way into the system chassis until hear a click sound Repeat procedures above for the power module 4 6 2 Removing the Cache to Flash Modules Following contents and the figure are the detail steps of removing the cache to flash modules Press attention button of flash module until the flash ...

Страница 45: ...Path for dual or single controller models In a single path deployment only one path is connected from the data host to the system In a single path deployment only one controller in the enclosure is used Multi server Attached In multi server attached deployment more than one server is connected to the system In multi server attached deployment both single and dual path deployment modes are supporte...

Страница 46: ...One server one HBA one DAS system dual path cabling Figure 5 2 One Server One HBA One DAS System Dual Path Cabling One server one HBA 2 DAS systems fault tolerance expansion cabling Figure 5 3 One Server One HBA 2 DAS Systems Fault tolerance Expansion Cabling ...

Страница 47: ...BA Ten DAS systems fault tolerance expansion cabling Figure 5 4 One Server One HBA Ten DAS Systems Fault tolerance Expansion Cabling 5 2 2 Single Path Deployment One server one HBA single path cabling Figure 5 5 One Server One HBA Single Path Cabling ...

Страница 48: ...re 5 6 One Server One HBA One DAS System Single Path Cabling 5 2 3 Multi server Attached Cabling Two servers one HBA per server dual path cabling Figure 5 7 Two Serves One HBA per Server Dual Path Cabling Two Servers one HBA per server single path cabling Figure 5 8 Two Servers One HBA per Server Single Path Cabling ...

Страница 49: ...Switches Dual Path Cabling If customers purchase optional host cards following is the cabling example Ten servers one HBA per server dual path cabling Two servers connect to on board 10GbE iSCSI RJ45 port Eight servers connect to optional host cards Host card types 4F3 16Gb FC SFP 4P2 10Gb iSCSI SFP 4T1 1GBASE T XS5200 supports different host card in the same controller however the server must con...

Страница 51: ... and Indicators Module Number Description Definition 1 Enclosure Power Button LED Power Button Press the button one time to turn ON the system power and keep pressing for 4 seconds to turn OFF the system power Power LED White power is ON at least one power supply unit is supplying power to the system White blinking the system is in the stage of boot or shutdown Off the system shutdown 2 Unit Ident...

Страница 52: ...s LED Status LED Indicate current health status of the system Amber system error PSU failed abnormal voltage temperature is at critical high low any cooling fan module failed or removed degraded mode any pool failed Amber Blinking firmware is upgrading or rebuilding Off the system is healthy 5 USB Port For LCM 6 1 2 Disk Drive LEDs XCubeSAN Series LFF SFF Disk Drive LEDs Figure 6 2 XCubeSAN Series...

Страница 53: ...ies Controller LEDs Number Description Definition 1 Controller Status LED Solid Green Controller status normal Solid Red System booting or controller failure 2 Master Slave LED only for dual controllers Solid Green This is the Master controller Off This is the Slave controller 3 Dirty Cache LED Solid Amber Data on the cache waiting for flush to disks Off No data on the cache 4 Unit Identification ...

Страница 54: ...2 XCubeSAN Series Power Supply Unit LED Figure 6 4 XCubeSAN Series Power Supply Unit LED Table 6 4 Descriptions of Power Supply Unit LED Number Description Definition 1 PSU LED Green PSU is on and OK Blinking green PSU is off 5VSB is on Amber critical event caused shutdown Blinking Amber PSU warning events high temp high power high current slow fan under input voltage ...

Страница 55: ...abnormal sound when you access the disk drives A message is displayed on the screen from web UI If the case not belongs to the scenario above please contact your local support or get help on line at www QSAN com contact_support 7 2 Troubleshooting for Communication Loss internal external If your system loses communication with the host or other connected systems please check if The management port...

Страница 56: ... properly installed If finishes checking all steps above but the problem is still unsolved please contact your local support or get help from QSAN Support 7 5 Troubleshooting for Disk Drive If the disk drive in your system encounters abnormal status please follow checking steps below Disk drive power LED is off Check if the status of controller power supply unit and cooling fan is normal Remove th...

Страница 57: ...stem If your system encounters wet problem please follow steps below Turn off the system and disconnect all cables Remove following components from your system Power cords All connection cables Disk drives Controller s Power supply units Fans Host card s optional part BBM super capacitor module optional part Cache to flash module optional part Top cover Let the system dry completely at least 24 ho...

Страница 58: ... GMT 18 00 GMT Information to collect Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Please refer System Information section to download system information for service by clicking Download Service Package button 8 2 Accessing Update T...

Страница 59: ...dule FC iSCSI SAS Terminology Item Description FC Fibre Channel FC P2P Point to Point FC AL Arbitrated Loop FC SW Switched Fabric iSCSI Internet Small Computer Systems Interface LACP Link Aggregation Control Protocol MPIO Multi Path Input Output MC S Multiple Connections per Session MTU Maximum Transmission Unit CHAP Challenge Handshake Authentication Protocol An optional security mechanism to con...

Страница 60: ...Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intellectual Property Right Intellectual property rights relative to the Product are the property of QSAN or its licensor...

Страница 61: ...OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE PRODUCT WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF QSAN HAS BEEN ADVISED OF THE POSSIBILITY OF S...

Страница 62: ...ht Reserved 5 This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Taiwan Shilin district court as first instance trial ...

Страница 63: ...F 31 Controller Module 21 D DIMM 28 Disk Drive 44 LED 40 Numbering 5 Tray 9 12 15 16 F Fan 8 26 44 H Host Card 28 L LED Disk Drive 40 Front Panel 39 PSU 42 Rear Panel 41 LFF 2 P PSU 7 18 23 43 LED 42 R Rail Kit 10 S SFF 2 ...

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