QSA Global, Inc.
40 North Avenue Burlington, MA 01803
888.272.2242
781.272.2000
qsa-global.com
Software Manual
MAN-066
March 2023
Page 42 of 43
Troubleshooting
.
CAUTION: Opening the OpenVision
TM
HD potentially will damage the system and will void any warranty. If faced with any
issues with the OpenVision HD, contact your QSA Global, Inc. representative immediately for guidance.
The OpenVision HD has been designed as a rugged, safe, reliable system. A series of interlocks and self-checks are built
into the system to ensure safe operation. These checks may trigger an error code which will prevent normal operation of the
OpenVision HD. Use Table 3 Error Code Guide as a reference guide for system error codes.
NOTICE:
Prior to any troubleshooting, please ensure that a fully charged M18™ battery is installed. A low battery may
cause system to report false error codes.
Table 3 Error Code Guide
Error Code
Description
Corrective Action
001
Memory Failure
Hard drive and/or system memory error or failure. If restart does not clear error,
contact your QSA Global, Inc. representative for repair options.
002
LED Failure
Status Indicator LED(s) are not functioning properly. If restart does not clear error,
contact your QSA Global, Inc. representative for repair options.
003
X-ray Tube Failure
X-ray tube is not communicating or has malfunctioned. If restart does not clear error,
contact your QSA Global, Inc. representative for repair options.
004
X-Ray Over
Temperature
X-ray tube has exceeded its operating temperature, forcing system to stop emitting X-
rays. Perform following actions to recover from this error:
Turn off unit
Place in cooler environment for 30 minutes
Turn unit on
005
Board Over
Temperature
Main control board has overheated. Perform following actions to recover from this
error:
Turn Off unit
Place in cooler environment for 30 minutes
Turn unit on
006
Imaging Camera
Failure
Communication error and/or failure with targeting camera. Perform a system restart,
if a restart does not clear the error, contact your QSA Global, Inc. representative for
repair options.
007
Targeting Camera
Failure
Communication error and/or failure with targeting camera. Contact your QSA Global,
Inc. representative for repair options.
008
Low Voltage
M18™ battery has insufficient charge; change battery.
009
Camera
Communication
Error
Communication error with internal camera. Cycle system power to clear error.
010
Camera
Communication
Error
Communication error with internal camera. Cycle system power to clear error.