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Recovering unintentionally removed hard drives

The NAS supports exclusive RAID recovery technology to recover failed RAID groups from unintentional

disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6, RAID 10, or RAID 50

group from degraded mode.

RAID Type

RAID Recovery

Support

Number of Disks

Disk Failure Tolerance

Single

N/A

JBOD

≥

N/A

RAID 0

≥

N/A

RAID 1

Yes

RAID 5

Yes

≥

RAID 6

Yes

≥

RAID 10

Yes

≥

4 (Must be an even

number)

One disk per subgroup fails.

RAID 50

Yes

≥

One disk per subgroup fails.

Support and other resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/go/nas-migration

Expansion Unit Compatibility

https://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/go/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-AI642 User Guide

Troubleshooting

Содержание TS-AI642

Страница 1: ...TS AI642 User Guide Document Version 1 14 04 2023...

Страница 2: ...zing QTS using an HDMI connection 36 3 Basic Operations Power button 38 Reset button 38 USB One Touch Copy button 39 LEDs 39 Audio alerts 41 4 NAS Migration NAS migration requirements 42 Status and se...

Страница 3: ...D 50 QTS 50 7 Notices Limited warranty 51 Disclaimer 51 Copyright and trademarks 51 GNU General Public License 52 CE notice 59 UKCA notice 59 FCC notice 59 VCCI notice 60 BSMI notice 60 SJ T 11364 200...

Страница 4: ...t to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized m...

Страница 5: ...GbE 1 GbE 100 Mb and 10 Mb Gigabit network interface 2 x GbE RJ45 External I O Ports Expansion Slots USB ports Front 1 x USB 3 2 Gen 1 Type A Note This USB port supports One Touch Copy Rear 1 x USB 3...

Страница 6: ...ating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip Model specifications...

Страница 7: ...utton 7 Drive 3 LED 2 Status LED 8 Drive 4 LED 3 LAN LED 9 Drive 5 LED 4 USB LED 10 Drive 6 LED 5 Drive 1 LED 11 USB 3 2 Gen 1 One Touch Copy Type A port 6 Drive 2 LED 12 USB One Touch Copy button Rea...

Страница 8: ...Gigabit Ethernet speed LED 4 HDMI 1 4b port 2 11 2 5 Gigabit Ethernet port RJ45 5 USB 3 2 Gen 1 Type A port 12 2 5 Gigabit Ethernet activity LED 6 USB 2 0 Type A ports 13 System fan 7 Gigabit Ethernet...

Страница 9: ...drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk...

Страница 10: ...ironment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or ch...

Страница 11: ...3 Optional Install expansion cards For details see Installing expansion cards 4 Optional Connect expansion units For details see Expansion unit installation 5 Connect the power cord and all applicabl...

Страница 12: ...ch hard drives and 2 5 inch solid state drives Installing 2 5 inch drives on 3 5 inch trays Warning Installing a drive deletes all data on the drive Moving fan blades Keep your hands and other body pa...

Страница 13: ...over to the left and then pull 3 Remove the drive tray a Remove a drive tray by simultaneously pressing the latch and pulling the tray 4 Install a drive on the tray TS AI642 User Guide Installation an...

Страница 14: ...drive are aligned with the holes on the bottom of the tray b Attach the screws 5 Insert the tray into the bay 6 Attach the front cover a Align the front cover with the grooves on the case and then sli...

Страница 15: ...ck down to secure the front cover 7 Power on the NAS Installing 3 5 inch hard drives on 3 5 inch trays Warning Installing a drive deletes all data on the drive TS AI642 User Guide Installation and Con...

Страница 16: ...scharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the front cover a Locate the locking mechanism on the left side of the NAS b Slide the lock up to release the front co...

Страница 17: ...Remove a drive tray by simultaneously pressing the latch and pulling the tray 4 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray TS AI642 User Guide Installa...

Страница 18: ...n the bottom of the drive are aligned with the holes on the bottom of the tray c Attach the fastening panels to lock the drive to the tray d Optional Attach the screws to further secure the drive TS A...

Страница 19: ...5 Insert the tray into the bay 6 Attach the front cover a Align the front cover with the grooves on the case and then slide to the right TS AI642 User Guide Installation and Configuration 18...

Страница 20: ...ds purchased from the company website are shipped with the brackets necessary to fit this NAS Warning Only qualified personnel should perform the following steps Failure to follow instructions can res...

Страница 21: ...mponents 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the front cover a Locate the locking mechanism on the l...

Страница 22: ...e cover a Remove the screws that secure the case cover to the chassis b Slide the case cover back c Slide the case cover to the left to detach it from the chassis TS AI642 User Guide Installation and...

Страница 23: ...er to the bracket b Pull the cover away from the slot 7 Optional Attach the full height bracket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from...

Страница 24: ...the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS AI642 User Guide...

Страница 25: ...lace the case cover on the NAS b Slide the case cover to the left c Slide the case cover to the front to secure it to the chassis d Attach the screws to the back of the NAS TS AI642 User Guide Install...

Страница 26: ...ttach the front cover a Align the front cover with the grooves on the case and then slide to the right b Slide the lock down to secure the front cover TS AI642 User Guide Installation and Configuratio...

Страница 27: ...tibility expansion Expansion Unit Model Description Required Accessories TR 002 Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable TR 004 Uses a USB 3 2 G...

Страница 28: ...connector cable QXP 400eS A1164 host bus adapter RAIL B02 TL R1200S RP Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 3 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus a...

Страница 29: ...the expansion unit is listed Connecting USB expansion units To connect the device to a USB expansion unit a USB Type A to USB Type C cable is required 1 Verify that the NAS is powered off 2 Connect th...

Страница 30: ...re listed QTS installation The NAS uses the QNAP QTS operating system You can install QTS using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the...

Страница 31: ...nnection Monitor HDMI cable USB keyboard or Remote control not available on all models Initializing QTS using Qfinder Pro You can initialize QTS using Qfinder Pro which is an utility designed to help...

Страница 32: ...nd restarts the NAS Uploaded version a Select Uploaded version b Click Browse The file upload window appears c Select a firmware file 14 Click Next The Enter the NAS name and administrator s password...

Страница 33: ...anually b Specify the date and time The NAS uses the specified date and time Synchronize with a time server automatically Click Synchronize with an Internet time server automatically The NAS synchroni...

Страница 34: ...a on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation website using one of the following methods On your computer...

Страница 35: ...r 10 Click Start Smart Installation 11 Read the QNAP Software Terms of Use carefully 12 Agree to the terms and conditions 13 Click Next 14 If the screen shows a different operating system click QTS No...

Страница 36: ...t To protect your NAS from brute force attacks create a new system administrator account during QTS installation to disable the default admin account Password Specify an administrator password with 1...

Страница 37: ...Connection page appears Note This page only appears if your device supports Thunderbolt You will need to connect your device to a computer using a Thunderbolt cable 24 Click Next The Summary screen ap...

Страница 38: ...al bar semicolon colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign dollar sign and the space character Important To protect your NAS from brut...

Страница 39: ...characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password would be 00089BF61575 Tip You can find the first MAC address with Qfinder Pro or attached to a label on the...

Страница 40: ...red alternately every 0 5 seconds A drive is being formatted The device is being initialized The operating system is being updated RAID rebuilding is in progress Online RAID Capacity Expansion is in...

Страница 41: ...ting at 1 Gbps or 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection 2 5 Gigabit Ethernet Activity LED Status Description Orange A network connection has been e...

Страница 42: ...reset button is pressed for 3 seconds the NAS resets configurations When the reset button is pressed for 15 seconds the NAS resets configurations and reboots The operating system was updated 3 The NA...

Страница 43: ...Due to incompatibilities in file system system migration between QTS NAS and QuTS hero NAS is not supported Warning Migrating drives between QTS NAS and QuTS hero NAS can cause data corruption The de...

Страница 44: ...enses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less R...

Страница 45: ...paring the destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the V...

Страница 46: ...pace window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name Th...

Страница 47: ...13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync j...

Страница 48: ...log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification m...

Страница 49: ...ive fails RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails 1 Log on to QTS 2 Go to Mai...

Страница 50: ...Must be an even number One disk per subgroup fails RAID 50 Yes 6 One disk per subgroup fails Support and other resources QNAP provides the following resources Resource URL Documentation https downloa...

Страница 51: ...ink Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local ar...

Страница 52: ...consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its p...

Страница 53: ...received You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two s...

Страница 54: ...in the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interfa...

Страница 55: ...ng Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you als...

Страница 56: ...Library need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or h...

Страница 57: ...le ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use...

Страница 58: ...with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other...

Страница 59: ...ther pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you conv...

Страница 60: ...G RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY...

Страница 61: ...uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipme...

Страница 62: ...11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS AI642 User Guide Notic...

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