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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPCloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPCloud.

Reinsert the drives.

Continue with QTS installation.

Hot-Swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

Log on to QTS.

Go to

Main Menu

Storage Manager

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage Manager

Storage Space

11.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

TS-x53B User Guide

Troubleshooting

Содержание TS-53B Series

Страница 1: ...TS x53B TS 253B TS 453B TS 653B User Guide Manual Version 1 Published on 14 03 2017 ...

Страница 2: ...QTS Using USB QuickAccess 34 Installing QTS Using the Cloud Key 35 Installing QTS Using an HDMI Connection 37 4 Basic Operations Power Button 38 Reset Button 38 USB One Touch Copy Button 38 OLED Panel 39 Viewing TCP IP Settings 39 Configuring TCP IP Settings 39 Viewing Drive Information 40 Viewing Volume Information 40 Viewing System Information 41 Powering Off the NAS 41 Restarting the NAS 41 Cha...

Страница 3: ...6 Glossary CloudKey 47 myQNAPcloud 47 Qfinder Pro 47 QTS 47 7 Notices Limited Warranty 48 Disclaimer 48 GNU Public License 48 FCC Notice 56 CE Notice 56 SJ T 11364 2006 56 2 ...

Страница 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Страница 5: ...ed by unauthorized modifications and installation of unsupported third party applications Component TS 253B TS 453B TS 653B Ordering P N TS 253B 4G TS 253B 8G TS 453B 4G TS 453B 8G TS 653B 4G TS 653B 8G Drive bays 2 x SATA 6Gb s 4 x SATA 6Gb s 6 x SATA 6Gb s Drive compatibility 3 5 inch hard disk drives 2 5 inch hard disk drives 2 5 inch solid state drives CPU Intel Celeron J3455 quad core 1 5 GHz...

Страница 6: ... slot Form factor Tower Dimensions H x W x D 168 x 105 x 226 mm 6 61 x 4 13 x 8 90 in 168 x 170 x 226 mm 6 61 x 6 69 x 8 90 in 168 x 235 x 226 mm 6 61 x 9 25 x 8 90 in Net weight 1 66 kg 3 66 lbs 2 33 kg 5 14 lbs 3 01 kg 6 64 lbs System fans 1 x 7 cm 1 x 12 cm 2 x 9 cm Power supply unit 65W AC adapter 100 240V 90W AC adapter 100 240V 120W AC adapter 100 240V Operating temperature 0 to 40 C 32 to 1...

Страница 7: ...t Panel No Component No Component 1 OLED panel 8 USB LED 2 Enter button 9 SD Card LED 3 Power button 10 SD Card slot 4 Select button 11 USB QuickAccess port Type C 5 Drive LEDs 12 USB QuickAccess LED 6 Status LED 13 USB 3 0 One Touch Copy port 7 LAN LED 14 USB One Touch Copy button TS x53B User Guide Product Overview 6 ...

Страница 8: ...mponent 1 PCIe slot with cover 6 HDMI ports 2 Reset button 7 USB 3 0 ports 3 3 5 mm microphone jacks 8 Gigabit RJ45 Ethernet ports 4 Kensington security slot 9 Power input 5 3 5 mm speaker jack TS x53B User Guide Product Overview 7 ...

Страница 9: ...Right Panel Note The image does not include the chassis No Component No Component 1 PCIe slot 2 Memory slot Drive Numbering Figure 1 TS 253B TS x53B User Guide Product Overview 8 ...

Страница 10: ...ments Category Item Environment Room temperature 0 40 C 32 104 F Non condensing relative humidity 5 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface with no exposure to direct sunlight liquids and chemicals TS x53B User Guide Product Overview 9 ...

Страница 11: ...nvironment that meets the requirements For details see Installation Requirements 2 Verify that the intake vents on the bottom of the case are unobstructed 3 Install the drives For details see Installing 3 5 inch Hard Drives and Installing 2 5 inch Hard Drives or Solid State Drives 4 Connect the power cord and all applicable cables 5 Power on the NAS 6 Install QTS For details see QTS Installation 7...

Страница 12: ...ith 3 5 inch and 2 5 inch hard drives and solid state drives Installing 3 5 inch Hard Drives Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the front cover a Locate the locking mechanism on the left side of the NAS b Slide the lock down to release the front cover c Slide the front co...

Страница 13: ...rive tray by simultaneously pressing the latch and pulling the tray 4 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray TS x53B User Guide Installation and Configuration 12 ...

Страница 14: ...e on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray TS x53B User Guide Installation and Configuration 13 ...

Страница 15: ...5 inch drive screws part number SCR HDD35A 96 To purchase screws go to http shop qnap com index php route product product product_id 162 5 Load the tray into the drive bay TS x53B User Guide Installation and Configuration 14 ...

Страница 16: ... Attach the front cover a Align the front cover with the grooves on the case and then slide to the right b Slide the lock up to secure the front cover TS x53B User Guide Installation and Configuration 15 ...

Страница 17: ...es all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the front cover a Locate the locking mechanism on the left side of the NAS b Slide the lock down to release the front cover TS x53B User Guide Installation and Configuration 16 ...

Страница 18: ...c Slide the front cover to the left and then pull 3 Remove a drive tray by simultaneously pressing the latch and pulling the tray TS x53B User Guide Installation and Configuration 17 ...

Страница 19: ... panel from the drive tray b Place the hard drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the screws to lock the drive to the tray TS x53B User Guide Installation and Configuration 18 ...

Страница 20: ...5 Load the tray into the drive bay 6 Attach the front cover a Align the front cover with the grooves on the case and then slide to the right TS x53B User Guide Installation and Configuration 19 ...

Страница 21: ...uire QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models The TS x53B series uses low profile flat brackets For details on supported expansion cards and brackets go to www qnap com compatibility Warning TS x53B User Guide Installation and Configuration 20 ...

Страница 22: ...S c Specify the number of bays and the specific model of your NAS d Under Category select Expansion Card e Locate the expansion card model in the list and then click the corresponding Note icon 2 Power off the NAS 3 Unplug the power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the front cover a Locate the locking mechanism on the left side of the NAS b ...

Страница 23: ...number of screws varies depending on the model TS 253B 2 screws TS 453B 3 screws TS 653B 4 screws Figure 4 TS 453B b Push down on the top of the case cover and then pull the chassis c Pull the chassis to the right until it completely detaches from the case cover TS x53B User Guide Installation and Configuration 22 ...

Страница 24: ...e screw of the PCIe slot cover and then pull the cover off 8 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x53B User Guide Installation and Configuration 23 ...

Страница 25: ...e QNAP bracket to the card using the same screws d Verify that the bracket does not move 9 Install the expansion card a Hold the expansion card by the edges b Insert the card into the slot c Attach the screw TS x53B User Guide Installation and Configuration 24 ...

Страница 26: ...tach the case cover a Slide the case cover to the right until it connects with the chassis and then pull b Attach the screws to the back side of the case TS x53B User Guide Installation and Configuration 25 ...

Страница 27: ...S 453B 11 Attach the front cover a Align the front cover with the grooves on the case and then slide to the right b Slide the lock up to secure the front cover TS x53B User Guide Installation and Configuration 26 ...

Страница 28: ...QNAP memory modules from authorized resellers Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Unplug the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the front c...

Страница 29: ...c Slide the front cover to the left and then pull 5 Remove each drive tray by simultaneously pressing the latch and pulling the tray TS x53B User Guide Installation and Configuration 28 ...

Страница 30: ...odule b Verify that the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard c Hold the module by the edges and then carefully slide it out of the slot TS x53B User Guide Installation and Configuration 29 ...

Страница 31: ... Align the notch with the ridge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 9 Attach the front cover TS x53B User Guide Installation and Configuration 30 ...

Страница 32: ... front cover 10 Connect all cables and external attachments 11 Power on the NAS 12 Verify that the module is recognized by the NAS a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information c Check the value for Total memory TS x53B User Guide Installation and Configuration 31 ...

Страница 33: ...mplete the steps in the Smart Installation Guide wizard For details see Installing QTS Using USB QuickAccess Computer with internet connection USB Type C cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Log into your myQNAPcloud account Use CloudLink to remotely access your NAS Complete the steps in the Smar...

Страница 34: ...SCII characters 7 Click Next The Set the date and time screen appears 8 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 9 Click Next The Configure the network settings screen appears 10 Select Obtain an IP address automatically DHCP 11 Click Next The Cross platform file transfer service s...

Страница 35: ...stallation Guide The Enter the NAS name and administator s password screen appears 6 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 7 Click Next The Set the da...

Страница 36: ...nstalling QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR code on the NAS using a mobile device 4 Specify the Cloud Key on the NAS 5 Create an accou...

Страница 37: ...CP 15 Click Next The Cross platform file transfer service screen appears 16 Select the types of devices that you will use to access shared folders on the NAS 17 Click Next The Select the disk configuration screen appears 18 Select Configure disks later For details on configuring disks see the Storage Manager section of the QTS User Guide 19 Click Next The Enable multimedia functions screen appears...

Страница 38: ...lications after configuring the disks in Storage Manager For details on enabling multimedia functions on QTS see the System Administration section of the QTS User Guide The Select the disk configuration screen appears 5 Select Configure later For details on configuring disks see the Storage Manager section of the QTS User Guide The first Summary screen appears 6 Review the settings 7 Click Next Th...

Страница 39: ...admin TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 10 seconds The default fa...

Страница 40: ...wing settings for each network adapter on the NAS IP address Subnet mask Default gateway Primary DNS Secondary DNS 1 Press Enter or Select The panel displays the NAS name and QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press and hold Enter The panel displays the IP address of the first network adapter 4 Press and hold Select to view the next TCP IP sc...

Страница 41: ... on the screen The panel displays the NAS name and QTS version 2 Press and hold the Enter button for 2 seconds to enter the Main Menu The panel displays Main Menu 1 TCP IP 3 Repeatedly press and hold the Enter button until Main Menu 2 Physical disk appears 4 Press and hold the Enter button The panel displays the temperature and capacity of the drive in slot 1 5 Press and hold the Select button to ...

Страница 42: ...l displays the NAS name and QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press Enter repeatedly until the panel displays Main Menu 5 Shut down 4 Press and hold Enter The NAS powers off Restarting the NAS 1 Press Enter or Select The panel displays the NAS name and QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3...

Страница 43: ...or Messages System Message Description Sys Fan Failed The system fan failed Sys Overheat The system overheated HDD Overheat The drive overheated CPU Overheat The CPU overheated Network Lost LAN 1 and LAN 2 are disconnected in failover or are in load balancing mode LAN1 Lost LAN 1 is disconnected LAN2 Lost LAN 2 is disconnected HDD Failure The drive failed Vol1 Full The volume is full HDD Ejected T...

Страница 44: ...mber drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not formatted Flashes green every 2 seconds The NAS is in S3 sleep mode Green The NAS is ready Off All d...

Страница 45: ...scription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach...

Страница 46: ...ns RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the f...

Страница 47: ...de or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Help Desk http helpdesk qnap com Downloads http download qnap com Commu...

Страница 48: ...to each NAS device myQNAPcloud Provides various remote access services such as DDNS and CloudLink Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x53B User Guide Glossary 47 ...

Страница 49: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Страница 50: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 51: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 52: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Страница 53: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Страница 54: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Страница 55: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Страница 56: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Страница 57: ...on If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit dif...

Страница 58: ...联苯 PBB 多溴二苯醚 PBDE 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x53B User Guide Notices 57 ...

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