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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Storage & Snapshots or QNAP JBOD Manager to Recognize the JBOD
Enclosure

If Storage & Snapshots or QNAP JBOD Manager is unable to locate the JBOD enclosure during operation,
the drives or data may be faulty.

Power off the JBOD enclosure.

Remove all drives.

Power on the JBOD enclosure.

Locate the JBOD enclosure using Storage & Snapshots or QNAP JBOD Manager.

Reinsert the drives.

Continue with operation.

Hot-swapping Failed Drives

When connected to a QTS or a QuTS hero NAS, the JBOD enclosure supports hot-swapping of drives in the
following situations:

RAID Type

Situation

RAID 1

One member drive fails.

RAID 5

One member drive fails.

RAID 6

One or two member drives fail.

RAID 10

One or two member drives in two different pairs fail.

RAID 50

One disk per subgroup fails.

RAID 60

Two disks per subgroup fail.

Log on to QTS.

Go to

Main Menu

Storage & Snapshots

Storage

External Storage

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the JBOD enclosure.

Wait for 30 seconds or until the JBOD enclosure beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The JBOD enclosure beeps twice.

10.

Wait for 30 seconds or until the JBOD enclosure beeps twice.

QNAP JBOD Enclosure - TL-R1220Sep-RP/TL-R1620Sep-RP User Guide

Troubleshooting

Содержание TL-R1220Sep-RP

Страница 1: ...JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Document Version 1 25 11 2020 ...

Страница 2: ...ting the JBOD Enclosure to a Server 18 Network Configuration 19 Network Configuration for Multipath I O 19 Network Configuration for Link Aggregation Control Protocol 21 Network Configuration for Multipath I O and Link Aggregation Control Protocol 23 Hot Swapping Redundant Power Supply Units 24 Rail Kits 26 4 Basic Operations Power Button 27 LEDs 28 Audio Alert 29 5 Troubleshooting Forcing Storage...

Страница 3: ...CE Notice 41 FCC Notice 41 VCCI Notice 41 BSMI Notice 42 SJ T 11364 2006 42 2 ...

Страница 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Страница 5: ...thorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Component TL R1220Sep RP TL...

Страница 6: ...nit 2 x 300W 100 240V AC 50 60 Hz 2 x 550W 100 240V AC 50 60 Hz Sound level 33 9 dB A 36 dB A Fans 2 x 80 mm 12V DC fan 3 x 80 mm 12V DC fan Operating temperature Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive models go to https www qnap com compatibility Package Contents Item Quantity JBOD enclosure 1 Power cord 1 SF 8644 connector c...

Страница 7: ...anel TL R1220Sep RP TL R1620Sep RP No Component No Component 1 Drive LEDs 4 Link LED 2 Power button 5 Fan error LED 3 Status LED QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Product Overview 6 ...

Страница 8: ...Rear Panel TL R1220Sep RP TL R1620Sep RP No Component No Component 1 SAS access LED 5 SFF 8644 ports QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Product Overview 7 ...

Страница 9: ...s the JBOD a number After 9 the number becomes assigned a letter in alphabetical order A b c d E F g 3 Power port 1 7 3 5 mm line out jack Note This port is for engineering purposes only 4 Power port 2 Drive Numbering TL R1220Sep RP QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Product Overview 8 ...

Страница 10: ... the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords ...

Страница 11: ...n condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Restricted access The device should be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified trained and authorized administrators device administrators with k...

Страница 12: ...n Safety Information carefully before setting up the JBOD enclosure or installing JBOD enclosure components 1 Place the JBOD enclosure in an environment that meets the requirements For details see Installation Requirements 2 Install the JBOD enclosure on a rack For details see Rail Kits 3 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Inst...

Страница 13: ... inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the JBOD enclosure 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out Q...

Страница 14: ...e holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 13 ...

Страница 15: ...ning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the JBOD enclosure 2 Remove the drive tray a Pull the handle to release the tray b Pull the tray out QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 14 ...

Страница 16: ...ve on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 15 ...

Страница 17: ...ctor cables to the SFF 8644 ports on the JBOD enclosure b Connect one or more SFF 8644 connector cables to the SFF 8644 ports on the host bus adapter installed on the NAS Note Refer to the hardware installation section of the NAS user guide for instructions on installing expansion cards The recommended maximum length of the SFF cable is 1 meter Using a longer cable may degrade the signal or perfor...

Страница 18: ...ized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview Storage c Verify that the JBOD enclosures are listed Note The NAS may take up to 30 seconds to detect the JBOD enclosure and the installed drives QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 17 ...

Страница 19: ...n the NAS Note Refer to the hardware installation section of the NAS user guide for instructions on installing expansion cards The recommended maximum length of the SFF cable is 1 meter Using a longer cable may degrade the signal or performance Important The QNAP QXP 820S B3408 QXP 1620S B3616W and SAS 12G2E host bus adapters are required for connecting the JBOD enclosure to a host device Note Thi...

Страница 20: ...e multiple network configurations for the QNAP JBOD enclosure Network Configuration for Multipath I O Multipath I O MPIO is a fault tolerance technique where more than one physical network path is created between a server and a storage device such as a NAS If any one network path goes down due to the failure of a switch cable or network card the server can route I O through the remaining network p...

Страница 21: ...QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 20 ...

Страница 22: ...ngle channel Using link aggregation provides fast and transparent recovery if one port fails as all I O traffic continues to operate until all physical ports fail Deploying link aggregation achieves better network performance The following diagrams are examples of how the multipath I O should be implemented QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 21 ...

Страница 23: ...QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 22 ...

Страница 24: ...nologies that complement each other They can be deployed together to achieve the combined benefits of network availability and network performance The following diagram is an example of how the multipath I O and link aggregation should be implemented QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 23 ...

Страница 25: ...echnician must disconnect all PSU cords before installing or replacing system components 1 Power off the JBOD 2 Disconnect the power cord from the electrical outlet and the PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 24 ...

Страница 26: ...tlet 6 Power on the JBOD 7 Enable alerts for PSU failures a Log on to QTS as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d Click Apply QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 25 ...

Страница 27: ...y For details contact an authorized reseller or go to http shop qnap com Model Compatible Rail Kit TL R1220Sep RP RAIL B02 TL R1620Sep RP You can find installation information in the rail kit package QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Hardware Installation 26 ...

Страница 28: ...ess the button once The device powers on Power off Press and hold the button for 1 5 seconds The device powers off Force power off Press and hold the button for 5 seconds The device powers off Important Use this method only when the device is unresponsive QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Basic Operations 27 ...

Страница 29: ... write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred The system temperature is over 65 C One or more power supply units are abnormal Flashes red every 2 seconds The JBOD is in degraded mode one member drive failed in RAID 1 RAID 5 RAID 6 Flashe...

Страница 30: ...s no cable connection SAS connector access Blue Data is being accessed Off Data is not being accessed No drive is linked Fan error Red The system fan is not functioning Off The system fan is functioning normally Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 The JBOD drive tray link is connected The JBOD drive tray link is disconnected Long beep 2 seconds 3 every 5 minutes The...

Страница 31: ...pe Situation RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail RAID 10 One or two member drives in two different pairs fail RAID 50 One disk per subgroup fails RAID 60 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage External Storage 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the...

Страница 32: ...ompatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com en nas migration Expansion Unit Compatibility http www qnap com go compatibility expansion Service Portal https service qnap com Product Support Status https www qnap com product eol php Downloads https download qnap com Community Forum https forum qnap com QNAP Accessories Store https shop qnap com Q...

Страница 33: ...nfigure QNAP JBOD enclosures QTS QNAP NAS operating system QuTS hero QNAP NAS operating system featuring ZFS file system Storage Snapshots QTS utility that allows you to view and configure QNAP JBOD enclosures connected to a QNAP NAS QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Glossary 32 ...

Страница 34: ...nty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any individual or entity B...

Страница 35: ...GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose compute...

Страница 36: ...onding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitly affirms...

Страница 37: ...t such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 7 Convey...

Страница 38: ...ansaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ability to install modif...

Страница 39: ...as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until the copyri...

Страница 40: ... commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source to be so available ...

Страница 41: ...e Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed on any author or cop...

Страница 42: ...interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to...

Страница 43: ...使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 QNAP JBOD Enclosure TL R1220Sep RP TL R1620Sep RP User Guide Not...

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