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If you need to relocate or ship your printer after it’s been installed, you must follow the
procedures in this chapter to prevent damage to the printer and to keep your warranty
valid.
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Note:
If you’re returning the printer for service, you don’t need to return the power
cable, toner cartridges, cleaning roller, OPC cartridge, interface cables, or media
cassette(s).
Caution:
QMS cannot be held responsible for damage to your printer during shipment
that results from the improper packaging of your printer. You must use the instructions
given in this section before repacking the printer in its original shipping carton with the
original packing materials. Original shipping cartons are secured using disposable
banding and buckling supplies. These supplies must be replaced prior to re-shipping
the printer.
If you need replacement packaging, in the US call QMS Spares at 1 (334) 633-4300
x 2530 and request catalog number 2600439-500. If you need to return the printer for
service, be sure to write the RMA (Return Merchandise Authorization) number you
received from your customer support representative clearly on the carton before
shipping the printer.
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Repacking your printer for shipment involves the following steps. Each is described in
more detail in the following sections.
1
Remove the cables and paper cassette.
2
Remove the toner cartridges.
3
Remove the OPC belt cartridge.
4
Prepare the fuser unit for shipment:
5
Change the waste toner pack.
6
Remove the duplexer (if attached).
7
Remove the lower input feeder (if attached).
8
Pack the printer for shipment.
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