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Troubleshooting

the Scanner

QMS CrownCopy User`s Guide

2-16

If

NOT CONNECTED

RECONNECT?

appears after you
press the Copy/
Select key.

Check that the scanner is on and connected to the
printer. If it is connected, then press the Copy/
Select key on the control panel, and select Yes.
There are two choices for this error message: Yes
and No. The default is No.

No—Prompts this error message until you either
press the Menu key to return to the previous menu
or press the Online/Offline key to exit from the
Configuration menu.

Yes—Resets the controller, but not the print
engine. So the configuration menu options remain
changed. However, any active print jobs will be
lost. If selecting this option doesn’t clear the error,
then check the following:

1 Check that the printer has an internal IDE hard

disk (80 MB or larger), and that the SCSI ID on
the back of the scanner is set to 5. (CrownCopy
is supported via SCSI ID 5.)

2 Make sure you attached the terminator to the

scanner’s SCSI port before connecting the SCSI
cable. (See chapter 1, “Installing CrownCopy.”)

3 Check that the SCSI cable is connected

correctly, especially if you have an LX, make
sure the SCSI cable is in the SCSI port and not
the serial port.

4 Turn the scanner off and back on again.

5 Check that

SCANNER CONNECTED

appears in

the Interface section of the startup page.

6 After you’ve resolved the scanner problem by

completing steps 1-5 above, select Yes and the
scanner will reconnect. Otherwise, contact the
QMS Customer Response Center. See appendix
A, “QMS Customer Support,” for contact
information.

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Содержание CrownCopy

Страница 1: ...QMS CrownCopy User s Guide 1800419 001C...

Страница 2: ...in whole or in part nor be transferred to any other media or language without the express written permission of QMS Inc FCC Radio Frequency Interference Statement This equipment has been tested and f...

Страница 3: ...licables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada About Copyright Laws You should refer...

Страница 4: ......

Страница 5: ...ownCopy 1 2 Media Change Notice 1 2 Printer System Requirements 1 3 Unpacking CrownCopy 1 4 Installing CrownCopy 1 5 Updating the Printer Firmware 1 10 Important Note for EtherTalk Users 1 10 2 Using...

Страница 6: ...Resolution and Average Scan Times 2 21 Average Scan Times 2 21 Average Print Times 2 22 8 bit color 24 pixel Input Scan Times 2 23 Overall Performance 2 24 Disk Drive Support 2 25 3 CrownCopy Options...

Страница 7: ...rast and Brightness 4 5 Brightness 4 5 Contrast 4 6 Improving Copy Quality 4 7 5 QMS Customer Support Where to Get Additional Help and Information A 2 Your QMS Vendor A 2 Q FAX A 2 The QMS Corporate B...

Страница 8: ......

Страница 9: ...lling CrownCopy In this Chapter n About CrownCopy on page 2 n Printer System Requirements on page 3 n Unpacking CrownCopy on page 4 n Installing CrownCopy on page 5 n Updating the Printer Firmware on...

Страница 10: ...ies at an affordable cost Media Change Notice Some of the procedures throughout this documentation may refer to applications utilities and or print drivers being located on disks but recently QMS has...

Страница 11: ...in the fastest copying speeds Additional RAM and hard disk space above the minimum decrease copying times especially of large images For information on your printer s current hard disk and RAM status...

Страница 12: ...and SCSI cable You also received additional items that allow you the flexibility to use CrownCopy as a scanner attached to a computer but are not required to use CrownCopy as a copier n Scanning soft...

Страница 13: ...ngs so you can verify that they are the same or recover your settings after installing CrownCopy 1 If you have a magicolor CX skip to step 3 2 If you have a magicolor LX place the Select Copy overlay...

Страница 14: ...pears in the printer message window and the printer resets to the previous memory value for Emulation 4 Unlock the scanner s optical assembly Press and turn the optical restraint knob to the left Caut...

Страница 15: ...Installing CrownCopy 1 7 Installing CrownCopy 5 Attach the SCSI terminator and the SCSI cable to the scan ner 6 Turn off the printer SCSI Terminator SCSI Cable SCSI ID Switch leave set to 5...

Страница 16: ...20 seconds before turning on the printer then after the printer system software is updated a NOT CONNECTED RECONNECT error message displays on the printer control panel Press the Copy Select key sele...

Страница 17: ...ue at step 11 If scanner not connected appears press the Copy Select key on the control panel and then select Yes The scanner is reconnected See Troubleshooting the Scanner in chapter 2 Using CrownCop...

Страница 18: ...ortant Note for EtherTalk Users If your printer has an EtherTalk daughterboard installed a non CrownNet network interface version 1 91 or earlier the first time the printer boots up after you upgrade...

Страница 19: ...s and before removing the tray assembly cover Redischarge your body each time after walking around and before touching the printer tray assembly again Handle the tray carefully and try to handle it by...

Страница 20: ...Updating the Printer Firmware QMS CrownCopy User s Guide 1 12 3 Use a flat tipped screwdriver to remove the PROM from the MR10 socket Magicolor LX...

Страница 21: ...he notch on the MR10 socket Carefully insert the PROM s pins in the socket CAUTION If the PROM is installed backwards it will be destroyed when the printer is turned on Also make sure all of the PROM...

Страница 22: ...ne way 6 If you have RAM SIMMS to install this is a good time to install them The Options chapter of your printer documentation explains how to install RAM SIMMs 7 Make sure no components on the board...

Страница 23: ...sage window return to step 3 on page 5 to finish installing CrownCopy If the printer isn t operating properly when it s turned on make sure that the controller board is firmly seated in its connectors...

Страница 24: ......

Страница 25: ...erview on page 2 n Making Copies on page 3 n The CrownCopy Menu on page 5 n CrownCopy Settings on page 6 n Troubleshooting the Scanner on page 14 n Scanner Technical Specifications on page 20 n Memory...

Страница 26: ...ED Lights when the scanner is ready to operate Scanner Lamp Document Cover Power LED Lights when the scanner is plugged in and turned on Optical Restraint Knob Power Switch Option Connector for the au...

Страница 27: ...opies 2 3 Using CrownCopy Making Copies 1 Turn on the scanner wait 5 seconds and then turn on the printer 2 Put a document face down centered at the top of the scanner glass then close the cover Cente...

Страница 28: ...y User s Guide 2 4 3 Make sure the printer s Online light is on and press the printer s Select Copy key 3 times If the Online light is not on press the Online Offline key to bring the printer online I...

Страница 29: ...ontrast Brightness and Color Bal ance To enter a lower level menu or select a menu option press the Select Copy key Use the Menu key to exit from the menu and return to IDLE after you have made your s...

Страница 30: ...y of your printed output significantly Therefore we recommend changing only one setting at a time printing a test print and then determining if further configuration changes are necessary Copy Number...

Страница 31: ...f about 2 D Moving the setting in this direction increases contrast It makes light areas appear lighter and dark areas appear darker L Moving the setting in this direction decreases contrast by making...

Страница 32: ...age making light and dark areas appear lighter Default The middle setting Notes Use the Previous key to move the message window cursor from the center towards the left to a darker less bright setting...

Страница 33: ...image of how the brightness and contrast settings operate Cyan Red Displays the cyan red color settings Magenta Green Displays the magenta green color settings Yellow Blue Displays the cyan red color...

Страница 34: ...es paper document copying Default Disabled Menu Copier Copy Mode Select Mode Purpose Use this menu to specify what type copy is being made so the printer can optimize for this type output Choices Auto...

Страница 35: ...is at least half of the printer resolution being used The higher the scan resolution the more detailed the copy output as long as the printer resolution being used is double the scan resolution Also a...

Страница 36: ...he printer for processing 8 bit gray Provides up to 256 shades of gray for monochrome copies Default 8 bit color Note In order to change the default color depth you must choose the Custom option in th...

Страница 37: ...o if you place this 8 5 x 11 image on the scanner bed and crop it vertically by 400 you ll get this If you crop it horizontally by 550 you ll get this The more you crop out of a scan the less time it...

Страница 38: ...s paper and that the printer does not have a jam or other error n If you have a magicolor LX make sure the SCSI cable is connected to the scanner and to the printer s SCSI port not the serial port n M...

Страница 39: ...low the instructions to verify the scanner is working correctly If it is the problem is on the printer side See the printer user s guide for troubleshooting information n Check that you have at least...

Страница 40: ...ng this option doesn t clear the error then check the following 1 Check that the printer has an internal IDE hard disk 80 MB or larger and that the SCSI ID on the back of the scanner is set to 5 Crown...

Страница 41: ...copying transparencies you should purchase the optional transparency adapter and make sure you ve enabled the Transparency option in the printer s control panel n If you re scanning at 150 dpi some pr...

Страница 42: ...4 27648 The scanner lamp flickers is dim or fails to come on or the scanner assembly stops in the middle of the scanner glass and doesn t restart n The scanner lamp is failing or has failed and needs...

Страница 43: ...ime it is turned on To verify that the scanner is working correctly after it has been installed turn on the power If the following sequence of events occurs the scanner is working 1 The Option Ready a...

Страница 44: ...287 mm A4 centered on the page This is the printer s maximum imageable area Maximum optical resolution 300 x 300 dpi Noise Less than or equal to 70dB A Scanner Lamp Cold cathode Dimensions 335mm x 53m...

Страница 45: ...custom modes and with 40 MB RAM and an 80 MB hard disk installed Power Requirements Voltage 100 240 VAC Frequency 50 60 Hz Power Consumption Maximum 52 watts 2 0 Amps with transparency adapter connec...

Страница 46: ...are printed at engine speed These times are based on 8 5 x 11 0 images with the printer set to 8 bits color custom modes and with 40 MB RAM and an 80 MB hard disk installed The image type scanned does...

Страница 47: ...M Printer Resolution dpi Scanner Resolution dpi 100 150 200 300 600 202 4 sec 244 1 sec 304 9 sec 435 1 sec 300 137 4 sec 154 6 sec 212 2 sec 353 5 sec Printer Resolution dpi Printer Halftone Selected...

Страница 48: ...rocessed using available RAM interleaving to disk if images are larger than RAM Scanner Resolution dpi Scan Time sec Data Conversion Time Disk sec First Print Time sec Total Time sec 100 19 8 1 8 137...

Страница 49: ...ec 100 19 8 1 9 202 4 224 1 150 19 6 3 45 244 1 267 2 200 34 9 6 7 304 9 346 5 300 42 7 8 1 435 1 485 9 Scanner Resolution dpi Scan Time sec Data Conversion Time RAM sec First Print Time sec Total Tim...

Страница 50: ......

Страница 51: ...3 CrownCopy Options In this Chapter n The ADF Option on page 2 n The Transparency Adapter Option on page 14...

Страница 52: ...ed from your QMS vendor for high speed document feeding Installing the ADF 1 Remove all packing material from the ADF Save the packing materials in case you need to ship or store the ADF later 2 Turn...

Страница 53: ...so that the scanner s supporting posts slide into the end of narrow side of the holes then fasten the ADF in place with the two screws Tighten the screws with your fingers Caution Don t place the scr...

Страница 54: ...nCopy User s Guide 3 4 6 Plug in the scanner and turn it on wait 5 seconds and turn the printer back on Note If you remove the ADF from the scanner keep the screws mounted on the holes on the back of...

Страница 55: ...is closed 2 Place documents to be scanned face up in the ADF The ADF can be loaded with up to 50 sheets of the following paper sizes Size Inches Millimeters Letter 8 50 x 11 00 215 90 x 279 40 A4 8 27...

Страница 56: ...3 Slide the ADF s paper guides to match the document width 4 After lining up the document stack insert the documents in the ADF until you feel them touch the document stopper 5 Make your copies See ch...

Страница 57: ...ace the document to be scanned on the scanner glass 4 Lower the ADF and scan the document Note Don t forget to remove the document from the scanner glass before using the ADF again Also there s a slig...

Страница 58: ...ccur when the ADF is in place first check to see if a document has been left on the scanner glass This can cause jams or unexpected copy output Removing Paper Jams 1 Open the ADF cover n If the jammed...

Страница 59: ...The ADF Option 3 9 CrownCopy Options n If the paper is jammed before the ADF exit slowly pull the jammed paper backward until it is released 2 After removing the jammed paper close the ADF cover...

Страница 60: ...copies becomes reduced by scratches or dirt on the window on the bottom of the ADF replace it with a new one Please contact your QMS vendor for information 1 Open the ADF cover and lift the ADF 2 Remo...

Страница 61: ...F Option 3 11 CrownCopy Options 3 Insert the transparent edge of a new window between the ADF s paper guides A and B with white sheet on the lower side 4 Insert the window s two hooks into the ADF A B...

Страница 62: ...The ADF Option QMS CrownCopy User s Guide 3 12 5 Push down the two protrusions on the window 6 Close the ADF cover and lower the ADF...

Страница 63: ...20 to 60 C 68 to 140 F Paper Size 76mm to 216mm 2 99 to 8 50 Width 126mm to 356mm 4 96 to 14 01 Length Paper Thickness 0 065mm to 0 145mm 0026 to 0057 Paper Weight 50 g m2 to 127 g m2 13 lbs to 33 lbs...

Страница 64: ...lling the Transparency Adapter 1 Remove all packing material from the adapter Save the packing materials in case you need to ship or store the adapter later 2 Unlock the optical assembly Caution If yo...

Страница 65: ...The Transparency Adapter Option 3 15 CrownCopy Options 3 Turn off the scanner and unplug it and turn off the printer 4 Remove the document cover from the scanner...

Страница 66: ...ng onto the scanner s supporting posts b Move the adapter so that the scanner s supporting posts slide into the end of narrow side of the holes then fasten the adapter in place with the two screws Tig...

Страница 67: ...ble the Transparency Option in the Copy menu a Press the printer s Select Copy key b Press the Next key until Copy Mode appears in the message window then press the Select key c Press the Next key unt...

Страница 68: ...wnCopy User s Guide 3 18 Using the Transparency Adapter 1 Raise the transparency adapter and place the transparency on the scanner glass 2 Lower the transparency adapter 3 Make your copies See chapter...

Страница 69: ...ps It is important to keep the calibration area clean since dust or smudge marks on the glass will reduce the quality of scanned transparencies Relocking the Optical Assembly If you ever have to trans...

Страница 70: ...it to the right until the arrow points to the lock icon Transparency Adapter Specifications v Scan Area 216mm x 297mm 8 5 x 11 7 Operation Temperature 10 to 40 C 50 to 104 F Storage Temperature 10 to...

Страница 71: ...About Print Density on page 2 n Adjusting Contrast and Brightness on page 5 n Square shows the quality of squares The black square shows feathering when there is a toner density problem on page 5 n I...

Страница 72: ...r if the image colors do not look right or if the colors are printing too light or too dark then you may need to adjust the print density for that color 1 Access the Administration Special Pages menu...

Страница 73: ...are Note See step 1 on page 5 and reference number 6 on page 4 to locate the Target square a If the colors match stop here b If the colors don t match go to the next step 7 Find the center swatch in e...

Страница 74: ...s and squares turn the black print density control slightly to the minus direction 4 The printer is in balance if the color of the center swatch within the larger target square closely match If the sq...

Страница 75: ...density adjustment dials The and indica tors in each swatch row indicate the direction to rotate the print density adjustment dial for that row of swatches 6 Target Square indicates that the printer i...

Страница 76: ...ontrast Increasing contrast moving the setting in the D direction makes light areas appear lighter and dark areas appear darker Decreasing con trast moving the setting in the L direction makes light a...

Страница 77: ...harper images It should be used for text and continuous tone images Note See the magicolor CX LX user documentation for more information on this menu option b Copier Copy Mode Custom Custom Config Sca...

Страница 78: ...ation for information on RAM requirements for dif ferent resolutions page sizes and numbers of colors 2 What other settings on the printer have an effect on the scanned image quality a Print Density S...

Страница 79: ...olor For example if the image has too much green access Copier Color Balance and move the arrow towards magenta move it one level at a time Then scan the image and look at the colors Note Keep in mind...

Страница 80: ...he Select key twice to save the selected number of copies Unless the number of copies is saved before you exit from the Copier Number of Copies menu it will be automatically reset to 1 9 Do I have to...

Страница 81: ...A QMS Customer Support In this Appendix n Where to Get Additional Help and Information on page 2 n QMS World wide Offices on page 4...

Страница 82: ...nd prices In the United States and Canada call 800 633 7213 to reach Q FAX In all other countries call 334 633 3850 Have your fax number handy when you call or place the call from your fax machine s h...

Страница 83: ...n and announcement files Internet The QMS server provides access to technical reports new product announcements a trade show schedule and other general informa tion about QMS If you have access to the...

Страница 84: ...d Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ordering and Information 1 334 633 4300 x2530 8 00 am 5 00 pm...

Страница 85: ...52352377 Fax 32 52352376 Denmark Berendsen Innovation A S 45 39577300 Fax 45 3957730 Egypt United Systems 202 3350157 Fax 202 3609787 Finland Qtronic 358 06926099 Fax 358 0674886 France Natis 33 14863...

Страница 86: ...Italy Sipac 39 258013366 Fax 39 258012029 Kuwait Computers Com Concepts Co 965 4725053 Fax 965 4768062 Luxemburg QMS Service Center 32 52352377 Fax 32 52352376 The Netherlands QMS Europe BV 31 302414...

Страница 87: ...27 113134000 Fax 27 118054139 Spain Gem tica 34 35807534 Fax 34 35807659 Sultanate of Oman Electronics Co LLC 968 790191 Fax 968 790192 Sweden Nexor Repair Center AB 46 86293200 Fax 46 86293221 Switz...

Страница 88: ......

Страница 89: ...st 4 6 Automatic document feeder see ADF B Brightness 2 8 Bulletin board QMS A 2 C Color balance 2 8 Color balance adjustment page 4 5 Color depth 2 12 Contrast 2 7 4 6 Copier menu 2 5 Brightness 2 8...

Страница 90: ...2 21 Memory resolution and scan times 2 21 N No copy printed 2 14 Not connected reconnect error 2 16 Number of copies 2 6 O Optical restraint knob 2 2 Option connector 2 2 Option LED 2 2 Options ADF 3...

Страница 91: ...3 World wide A 4 T Technical specifications 2 20 ADF 3 13 Scanner 2 20 Transparency adaptor 3 20 Testing the scanner 2 19 Transparencies Copying 3 14 Transparency adaptor option 3 14 Installing 3 14...

Страница 92: ......

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