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8. GUARANTEES
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from the date of delivery to the
customer’s home. Depending on the country, this guarantee consists of 24 to 36 months of validity for the legal
compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial guarantee is
applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales receipt),
the product and the accessories it came with, and its original packaging, for all countries o her han France.
It is important to have the date of purchase, the model and the serial number or IMEI number to hand
(this information is usually indicated on he product, packaging, or on your proof of purchase). You’ll need to
bring back the product with the accessories needed for its correct functioning (power supply, adapter, etc.). If
your claim is covered by the guarantee, the after-sales service may, within the limits of local law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has, at the least, the same features and that offers
equivalent performances.
• Refund the product at the price stated on he proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and components.
Commercial guarantee exclusions:
• Damages or problems caused by improper use, accident, tampering/modification or an unsuitable current or
voltage connection.
• Use or storage conditions which are detrimental to the good conservation of the appliance (oxida ion,
corrosion), use of energy, use or installation non-compliant with the manufacturer’s instruc ions, or negligence or
use of peripherals, software or consumables which are unsuitable.
• Professional or collective, industrial or commercial use of the product.
• Products that have been modified, or which have damaged, altered, erased or oxidised guarantee seals or
serial numbers.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, caused by overcharging or by failure to follow the safety instructions set out in the manual.
• Cosmetic damage, including scratches, bumps or vandalism.
• Damage caused by any servicing operations carried out by non-authorised persons.
• Faults caused by normal wear and tear or the normal ageing of the product: seals, filters, accessories, vacuum
cleaner brush and hose, lamps, overhead projector lamps, washing machine paddles, etc.
• Software updates as a consequence of changes to network settings.
• Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
• The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)
• Product failure caused by the use of third-party software to modify, change, adapt or alter the product as is.
• Product failure resulting from its use without the accessories supplied with the product or approved by the
Manufacturer.
• Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.
The customer is responsible for regularly backing up he data contained on their hard disk or in the internal
memory of their device, and this before any claim is submitted.
Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for damage
caused to software resulting from, in particular, a restoration or a breakdown.
Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned products.
Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee referred to
above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).