Qiagen QIAreach eHub, Руководство пользователя

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QIAreach eHub User Manual 10/2020 6
1.2 General Information
1.2.1 Technical assistance
At QIAGEN
®
, we pride ourselves on the quality and availability of our technical support. Our
Technical Services Departments are staffed by experienced scientists with extensive practical and
theoretical expertise in molecular biology and the use of QIAGEN products. If you have any
questions or experience any difficulties regarding the QIAreach eHub or QIAGEN products in
general, do not hesitate to contact us.
For technical assistance and more information, please see our Technical Support Center at
www.qiagen.com/support/technical-support or call one of the QIAGEN Technical Service
Departments or local distributors (see back cover or visit www.qiagen.com ).
When contacting QIAGEN Technical Services about errors, please have the following information
ready:

QIAreach eHub serial number

Test type and test kit lot number

Error code (if applicable)

Timestamp when the error occurred for the first time

Frequency of error occurrence (i.e., intermittent or persistent error)

Photo of error, if possible
1.2.2 Policy statement
It is the policy of QIAGEN to improve products as new techniques and components become
available. QIAGEN reserves the right to change specifications at any time.
In an effort to produce useful and appropriate documentation, we appreciate your comments on
this user manual. Please contact QIAGEN Technical Services.
1.3 Intended use of the QIAreach eHub
The QIAreach eHub is intended for use in conjunction with QIAreach in vitro diagnostic tests.
QIAreach technology on the digital detection eStick provides diagnostic results that are displayed
to the user on the QIAreach eHub visual display.