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Unresolved Problems - Contacting QImaging Support

If you are still unable to resolve your problem, contact QImaging Support for assistance in one of four
ways:

•

Visit

HTTP

://

WWW

.

QIMAGING

.

COM

/

SUPPORT

/

FAQ

/ for a list of all frequently asked questions.

Your issue may be resolved in one of these faqs.

•

Visit

HTTP

://

WWW

.

QIMAGING

.

COM

/

SUPPORT

/

CONTACT

/ and fill out a support form online with

the details of your problem.

•

E-mail

SUPPORT

@

QIMAGING

.

COM

with complete details of your problem (including Error

Message and Code if possible), camera model, computer hardware configuration, and
operating system.

•

Call +1-604-708-5061. Try to be in front of your computer when you call.

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Содержание Retiga-SRV

Страница 1: ......

Страница 2: ... providers and are used herein for identification purposes only Microsoft and Windows are registered trademarks in the U S and other countries of Microsoft Corporation and are used herein for identification purposes only Apple and Macintosh are registered in the U S and other countries by Apple Computer Inc and are used herein for identification purposes only QImaging Corporation Address Informati...

Страница 3: ...etiga SRV 5 CAMERA BASICS 7 Turning the Camera On and Off 7 Connecting the Retiga SRV to your Optics 7 Understanding the LED Indicators 8 Capturing Images with the Retiga SRV 8 ADVANCED CAMERA CONTROLS 9 Cooling Capability 9 iGlo OLED 9 Triggering the Retiga SRV Extenally 11 Gain and Offset Controls 13 CARING FOR YOUR CAMERA 14 TROUBLESHOOTING 15 Resolving Problems with the camera 15 Unresolved Pr...

Страница 4: ...amera comes with iGlo Technology which features an Organic Light Emitting Diode OLED display that provides users with key information about camera settings in a convenient ergonomic way Power Requirements The Retiga SRV can be powered through a single IEEE 1394 FireWire 6 pin to 9 pin cable when the cooling is off When the cooling is on the Retiga SRV must be connected to the included external pow...

Страница 5: ...e cable plugs into your computer s 6 pin FireWire port Some computers have 4 pin FireWire ports These ports may be used if they are OHCI compliant but you will need to purchase a 4 pin to 9 pin FireWire cable from your local computer store or a 4 pin to 6 pin adapter from QImaging When connecting the Retiga SRV to any FireWire port you will need to use an external power supply What is the differen...

Страница 6: ... for both systems is available at WWW QIMAGING COM The easy to use QCapture software gives you complete control over the camera s settings and image capture functions QCapture Suite also includes a TWAIN compliant interface that allows many Windows image editing applications to acquire images using QImaging cameras ...

Страница 7: ...re 1 Figure 1 9 pin to 6 pin FireWire IEEE 1394 Port connection If your PC does not have a functioning FireWire port you must install the IEEE 1394 PCI card that came with your camera IMPORTANT Follow these steps in order to complete the installation DO NOT CONNECT the camera until the camera driver is installed 1 Windows PC users only Install the IEEE 1394 PCI card only if necessary 2 Imaging Sof...

Страница 8: ... of connections 1 through Windows or Macintosh 6 pin PCI card 2 through windows or Macintosh laptop computer or 2 through Macintosh 9 pin connection For the Retiga SRV in order to operate the cooling the camera must have the external power connected However should the cooling not be required a single 9 pin to 6 pin connection will operate the camera sufficiently In most cases the FireWire cable pr...

Страница 9: ...nd External Power Supply Connection If you have a laptop computer you can use the built in FireWire port or a PCMCIA card However should you connect to a latpop computer you will still be required to connect the supplied external power supply to the camera in order to power it see Figure 4 Optional powering of the PCMCIA card will not be required in this configuration Camera Computer Camera Comput...

Страница 10: ...pplied the WHITE LED will turn on To turn the Retiga SRV off press the power switch again This will turn your camera off The WHITE LED will turn off Figure 5 Power Switch on the Retiga SRV Connecting the Retiga SRV to your Optics The Retiga SRV connects directly to widely available C mount optics which are standard on most microscopes and lenses To attach the camera to a microscope Carefully threa...

Страница 11: ...s situation Understanding the LED Indicators The LED indicators at the back of the camera give you important information about what your camera is doing WHITE The white LED is the power indicator This LED should always be lit when the camera is connected to your computer and is turned on GREEN The green LED is the exposure integration indicator It will stay illuminated for the duration of the expo...

Страница 12: ... Light Emitting Diode OLED display providing camera setting information in an ergonomic way No need to open your dialog box to record the settings of the camera you can just look at the display Figure 6 iGlo Technology As shown above in Figure iGlo displays seven 7 camera settings for easy visibility and verification They are 1 Temperature 2 Binning 3 Exposure 4 Monochrome or Color 5 Readout Speed...

Страница 13: ...cates the binning state as shown by iGlo Figure 9 Binning Display 3 Exposure When the exposure is changed on Retiga SRV through software iGlo will instantenously show it also In Figure the exposure is shown to be 16 38ms and will also show seconds millseconds and microseconds when the camera is set to that exposure Figure 10 Exposure Display 4 Monochrome or Color When changing between color states...

Страница 14: ...turning off anti blooming protection When using High Sensivitiy Mode it is recommended that you only use it when taking extended exposures with very minimal light iGlo will display which mode you are in whether it be High Speed Mode Figure a or High Sensitivity mode Figure b Figure 14 High Sensitivity Icons Triggering the Retiga SRV Extenally Externally triggering the Retiga SRV provides a sophist...

Страница 15: ... of the camera such that the second pulse must finish after the readout of the first The time between pulses is very critical for this operation Connecting External Sources to the Camera Before you can begin to externally trigger your camera you need to connect the necessary trigger signal source to the camera To do this you need to ensure that you have a 6 pin miniature circular din cable and ens...

Страница 16: ...ra s digital range This mapping is performed in the analog domain and thus avoids the quantization errors incurred when the mapping is performed in the digital domain Most users wish to operate the camera in a mode that maximizes dynamic range The factory default electrical gain and offset are calibrated values that maximize the dynamic range The electrical gain and offset can be controlled in sof...

Страница 17: ...he image still appears dirty gently wipe the face of the CCD window with a small amount of optical grade isopropyl alchohol and lens paper Apply forced air again to remove any loose particles To clean the iGlo OLED Display CAUTION The camera s OLED display is very sensitive to corrosive materials and it is recommended to follow the instructions below very carefully to avoid damage to the display U...

Страница 18: ...icroscope manufacturer to find the type of coupler that works optimally with the Retiga SRV camera s sensor Point the camera at something in the far distance Loosen the set screw of the C mount ring there are three one on the side and two on the top Adjust the C mount ring until the image is in focus Then tighten the set screw so that the C mount ring does not move This effect may also be caused b...

Страница 19: ...tly asked questions Your issue may be resolved in one of these faqs Visit HTTP WWW QIMAGING COM SUPPORT CONTACT and fill out a support form online with the details of your problem E mail SUPPORT QIMAGING COM with complete details of your problem including Error Message and Code if possible camera model computer hardware configuration and operating system Call 1 604 708 5061 Try to be in front of y...

Страница 20: ...a camera CCD Charge Coupled Device abbr CCD Gain The amount of analog signal amplification The gain is factory optimized for the camera s maximum dynamic range Charge Coupled Device The light sensitive silicon chip near the optical interface of the camera that converts light intensities into electrical signals These are typically made up of many pixel elements whose intensities are interpreted by ...

Страница 21: ...r Iris A diaphragm in the lens that opens or closes to set the aperture the amount of light that passes through the lens to the CCD ms millisecond abbr unit of measure for exposure time ns nanosecond abbr unit of measure for exposure time Offset The offset value adjusts the CCD blacklevel relative to the analog to digital converter zero It is factory optimized for the camera s maximum dynamic rang...

Страница 22: ...t for the connector is as follows 5VDC pin 1 and GROUND pin 4 pin 6 must be connected in order for SYNC A SYNC B or TRIGGER to be live Pin Number Signal Name Signal Source Description 1 5 VDC User Power for Optocoupler trigger 2 Trigger input User Active Low Trigger Input 3 SYNC A output Camera Indicates CCD Read out 4 Ground User Ground Reference for Optocoupler 5 SYNC B output Camera Exposure or...

Страница 23: ...1A R33 357R R32 357R C37 0 1uF R31 357R 5 V 8 7 6 5 2 3 2 3 8 7 6 5 HCPL 061A HCPL 061A U13 U14 R35 237R R36 237R R38 237R R39 237R VCC VCC GND GND C38 0 1uF C39 0 1uF R34 357R R37 357R SYNCB SYNCA VCC TRIGGER MINI DIN CN8 CN8 PIN REFERENCE 1 USER VCC 2 TRIGGER input 3 SYNCA output 4 GROUND 5 SYNCB output 6 GROUND ...

Страница 24: ...igger the next frame SYNC B This signal has two modes of operation which can be selected in software Refer to the QCAM SDK API documentation for further information on setting these parameters Expose Mode If this modes is selected the signal will indicate the exposure pulse of the camera This signal is active high and may be used to synchronize an external shuttering device Trigger Mask If this mo...

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