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User Manual

PT-C-HDCEC

Troubleshooting & Maintenance

Problems

Potential Causes

Solutions

Loss of color or missing video
signal output on HDMI display.

The connecting cables may not
be connected correctly or it
may be broken.

Check whether the cables are
connected correctly and in
working condition.

No signal output from this
switcher while local input is in
normal working state.

Splash screen on output
devices.

Poor quality of the connecting
cable.

Change for another cable of
good quality.

Cannot control this controller
by control device (e.g. a PC)
through RS232 port.

Wrong RS232 communication
parameters.

Make sure the RS232
communication parameters are
correct.

This switcher is broken.

Send it to authorized dealer for
repairing.

Note:

If your problem is still remaining after following the above troubleshooting

steps, please contact your local dealer or distributor for further assistance.

Содержание PT-C-HDCEC

Страница 2: ...ied or reproduced without the prior written consent FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications It has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are design...

Страница 3: ...907 2006 EU und 2011 65 EU EMC LVD Electro Magnetic Compatibility Low Voltage Directive PureLink GmbH hereby declares that this product PureTools PT C HDCEC complies with Directives 2014 30 EU and 2014 35 EU The full text of the EU Declaration of Conformity is available at the following Internet address http www purelink de ce 4251364718339_CE pdf ...

Страница 4: ...all this product near water Do not put any heavy items on the extension cable in case of protrusion Do not remove the housing of the device as opening or removing the housing may expose you to dangerous voltage or other hazards Install the device in a place with sufficient ventilation to avoid damage caused by overheat Keep the module away from liquids Spillage into the housing may result in fire ...

Страница 5: ...iagram 6 5 DIP Switch Operation 7 5 1 EDID Management 7 5 2 HDCP Mode 9 6 System Control Setting 10 6 1 RS232 Command Setting 11 6 1 1 RS232 Control Software 11 6 1 2 Trigger Method Setting 13 6 1 3 CEC Control Setting 14 6 1 4 RS232 Control Setting 15 6 1 5 IR Control Setting 16 6 1 6 Relay Control Setting 17 6 1 7 System Command 19 6 2 Front Panel IR Learning 19 7 Panel Drawing 20 8 Troubleshoot...

Страница 6: ...080p down scaling for compatibility with 1080p display devices Besides passing EDID information from the display there are multiple built in EDID settings that can be selected using the 4 pin DIP switch on the front panel In addition the controller supports CEC pass through RS232 control IR learning and relay control 1 1 Features Supports up to 4K 60Hz 4 4 4 with HDR10 and Dolby Vision support HDC...

Страница 7: ...DMI Controller 2x Mounting Ears with 4 Screws 4x Plastic Cushions 3x 3 pin Terminal Blocks 1x Power Adapter 5V DC 1A 1x RS232 Cable 3 pin to DB9 1x User Manual Note Please contact your distributor immediately if any damage or defect in the components is found ...

Страница 8: ...r 1 Type A USB 1 3 5mm mini jack 4 3 pin terminal blocks General HDMI Standard 2 0 HDCP Version 2 2 HDCP Pass through Supported CEC Control Supported Hot plug Supported Bandwidth 18Gbps HDMI Cable Length 1080p 60Hz 33 feet 10 meters 4K 60Hz 16 feet 5 meters Operation Temperature 5 55 Storage Temperature 25 70 Relative Humidity 10 90 Power Supply Input 100V 240V AC Output 5V DC 1A Power Consumption...

Страница 9: ...ing mode and will illuminate blue after successfully learning the IR command DISPLAY OFF LED The LED blinks blue when the controller is in IR learning mode and will illuminate blue after successfully learning the IR command SET Press the button to enable IR learning mode Please refer to chapter 6 2 for more details 4 pin DIP switch for EDID setting and HDCP mode selection FW Type A USB port for fi...

Страница 10: ...ignals RS232 3 pin terminal block to connect the RS232 control device e g PC or a device e g projector to be controlled by RS232 commands Sensor 3 pin terminal block to connect external sensor or switch Relay 1 2 Two 3 pin terminal blocks to connect relay controlled devices such as projection screens DC 5V DC connector for the power adapter connection DC 5V NO C NC RS232 Sensor Relay 1 Relay 2 12V...

Страница 11: ...m should be installed in a clean environment with proper temperature and humidity All of the power switches plugs sockets and power cords should be insulated and safe All devices should be connected before power on 4 2 System Diagram The following diagram illustrates typical input and output connections that can be utilized with this controller ...

Страница 12: ...fixed value to ensure the compatibility in video resolution The switch represents 0 when in the lower OFF position and it represents 1 when putting the switch in the upper ON position Switch 1 3 are used for setting the EDID The DIP switch status indicator and its corresponding setting are shown on the back of the product 1 2 3 EDID Setting Default 1 2 3 4 ON OFF 1 0 ON OFF 4 HDCP Active HDCP Pass...

Страница 13: ...ized by following the operation process below 1 Rename the user defined EDID as EC_11 bin 2 Connect the FW port of the controller to the PC using a USB cable and then power on the controller the PC will automatically detect a virtual disk named of BOOTDISK 3 Double click to open the disk a file named of READY TXT will be showed 4 Copy the user defined EDID to the BOOTDISK disk 5 Reopen the disk to...

Страница 14: ...e mode Switch Status Mode HDCP OFF 0 Passive Default Automatically follows the HDCP version of source device ON 1 Active If the input video has HDCP content the HDCP version of HDMI output is automatically set to HDCP 1 4 for better compatibility If the input video has no HDCP content the HDMI output has no HDCP either ...

Страница 15: ...display Toggle the state of relay 1 as follow I O State Relay State NO NC On Closed Closed Open Off Open Open Closed SYSTEM OFF When the controller detects that all input source devices have been removed or does not receive an IR signal within the delay time default 10mins range of 5mins 180mins the system will turn off and automatically perform the actions below all at the same time Send CEC OFF ...

Страница 16: ... control actions can be set using RS232 commands 6 1 1 RS232 Control Software Installation Copy the control software file to the PC which is connected to the controller Uninstallation Delete all the control software files in corresponding file path The software CommWatch exe is used as an example Double click the following icon ...

Страница 17: ...rameters of COM number baud rate data bit stop bit and the parity bit correctly The RS232 commands can then be sent using the Command Sending Area Baud rate 9600 Data bit 8 Stop bit 1 Parity bit none Parameter configuration area Monitoring area indicates if the command sent works Command sending area ...

Страница 18: ... no IR and video signal SYSOFFMETH1 SET NOT DETECT VEDIO TRIGGER NOSIGDLY XXXXX Set the system off time to xxxxx default 10mins range of 5mins to 180mins When no HDMI video signal has been detected the system will switch off according to the set time SET DETECT NOSIGNAL DELAY TIME XXX S NOIRDLY XXXXX Set the system off time to xxxxx default 10mins range of 5mins to 180mins When no IR signal has be...

Страница 19: ...signal 5V TMDS SET DETECT NOSIGNAL DELAY TIME 300S GNOIRDLY Report the delay time of SYSTEM OFF when the controller detects no IR sensor signal SET DETECT NO IR DELAY TIME 300S G5VORTMDS Report the detection method of input source 5V TMDS SELECT DETECT INPUT SOURCE USE 5V 6 1 3 CEC Control Setting Command Function Feedback Example CECON Enable CEC Open CEC Function CECOFF Disable CEC Close CEC Fun...

Страница 20: ...X command 30 31 32 to the third party whose baud rate is 9600 RS232OFF X XXX When not detecting any triggering signal automatically send ASCII command XXX to the third party device e g Projector whose baud rate is X RS232OFF 3 123abc Send the ASCII command 123abc to the third party whose baud rate is 9600 RS232OFF X XXX When not detecting any triggering signal automatically send HEX command XXX to...

Страница 21: ... SET SEND RS232 OFF ONE TIME RS232OFFDLY XX Set the two times sending interval time of RS232 OFF to XX default 2s range of 1S to 10s SET RS232 OFF SEND DELAY TIME XXX S GRS232DLY Report the sending interval time between RS232 ON and RS232 USER SET RS232 ON DELAY TIME 3S GRS232PCS Report the sending number of RS232 OFF SELECT SEND RS232 OFF ONE TIME GRS232OFFINT Report the two times sending interva...

Страница 22: ...S to 10s SET IR OFF SEND DELAY TIME XXX S GIRDLY Report the sending interval time between IR ON and IR USER SET IR ON DELAY TIME 3S GIRPCS Report the sending number of IR OFF SELECT SEND IR OFF ONE TIME GIROFFINT Report the two times sending interval time of IR OFF SET IR OFF SEND DELAY TIME 2S 6 1 6 Relay Control Setting Command Function Feedback Example RELAY1DLY XXX Set the Relay 1 delay time t...

Страница 23: ... closes and NC connection opens 2 When the delay time is up the NO connection opens and NC connection closes When the controller is turned off the Relay 2 port will perform the actions below 1 The NO connection closes and NC connection opens 2 When the delay time is up the NO connection opens and NC connection closes NO C NC Relay 1 Relay 2 NO C NC ...

Страница 24: ...nfiguring IR control using RS232 commands The IR commands can be learned from the IR remote by the SET button on the front panel Please follow the steps below to learn the IR commands from the IR remote Step 1 Press SET to choose DISPLAY ON or DISPLAY OFF command to be set DISPLAY ON LED Flashing indicates that DISPLAY ON mode is selected DISPLAY OFF LED Flashing indicates that DISPLAY OFF mode is...

Страница 25: ...and remain lit to indicate that IR command has been learnt Step 5 The IR learning mode will self terminate after 10 seconds of inactivity Both the DISPLAY ON and DISPLAY OFF LED swill switch off when exiting the IR learning mode 7 Panel Drawing DC 5V NO C NC RS232 Sensor Relay 1 Relay 2 12V Sig HDMI IN Tx Rx NO C NC HDMI OUT CEC 84 0mm 120 0mm 28 0mm HDMI OUT FW ON OFF 1 0 1 2 3 4 IR LEARNING DISP...

Страница 26: ...ocal input is in normal working state Splash screen on output devices Poor quality of the connecting cable Change for another cable of good quality Cannot control this controller by control device e g a PC through RS232 port Wrong RS232 communication parameters Make sure the RS232 communication parameters are correct This switcher is broken Send it to authorized dealer for repairing Note If your p...

Страница 27: ...rranty expiration Factory applied serial number has been altered or removed from the product Damage deterioration or malfunction caused by Normal wear and tear Use of supplies or parts not meeting our specifications No certificate or invoice as the proof of warranty The product model shown on the warranty card does not match with the model of the product for repairing or had been altered Damage ca...

Страница 28: ... Technical Support Phone 49 5971 800299 0 Fax 49 5971 800299 99 Technical Support Hours 8 30 AM to 5 00 PM Monday thru Thursday 8 30 AM to 4 00 PM Friday Write to PureLink GmbH Von Liebig Straße 10 D 48432 Rheine www purelink de info purelink de ...

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