FREQUENTLY ASKED QUESTIONS
Question:
“How should I clean my seesaw?”
Answer:
YOU SHOULD CLEAN THE SEESAW WITH A SOLUTION OF WARM WATER AND
NON-CORROSIVE/ABRASIVE SOAP. DAMPEN A RAG WITH THIS SOLUTION AND WIPE
COMPLETELY DRY BEFORE USING.
Question:
“Is there any maintenance I need to do for my seesaw?”
Answer:
YOU SHOULD ALWAYS DOUBLE CHECK TO MAKE SURE ALL YOUR BOLTS ARE
TIGHT AND SECURE, AND THAT THE MAIN CENTER BAR IS FIRMLY SEATED BEFORE EACH
USE. YOU SHOULD ALSO PERIODICALLY LUBRICATE THE CENTER SWIVEL AND BEFORE
RESUMING USE AFTER A PERIOD OF INACTIVITY.
Question:
“A seat or Handle Bar seems loose, what should I do?”
Answer:
MAKE SURE THE BOLTS UNDER THE PLASTIC SEATS AND/OR THE HANDLE BAR
BOLTS ARE TIGHT AND SECURE.
Question:
“Something was missing from the packaging,” “I need to purchase a replacement part”
or “I discovered a damaged piece. What should I do?”
Answer:
CONTACT PURE FITNESS CUSTOMER SERVICE. YOU MUST HAVE YOUR PROOF
OF PURCHASE AND/OR ORDER CONFIRMATION AVAILABLE TO BE CONSIDERED FOR
WARRANTY REPLACEMENT. YOU MUST REPORT MISSING PIECES WITHIN 30 DAYS FROM
DATE OF PURCHASE. PLEASE BE AWARE THAT UNDER OUR LIMITED WARRANTY, FOR SOME
PARTS WE REQUIRE A PICTURE OF THE DAMAGED ITEM AND/OR RETURN OF THE ITEM TO
OUR QUALITY CONTROL OFFICE FOR REVIEW.
Customer Service
E-mail: [email protected]
Phone: 866-498-5269 (M-F 9am - 5pm)
