12
Questions or concerns? Visit our website at www.pulsescooters.com for replacement parts and technical support, or call (866) 434-6067.
Troubleshooting
Scooter will not run.
Scooter run time is short.
Scooter suddenly stops working.
Scooter runs sluggishly.
Battery is not charged.
Fully charge the battery. First charge should be 12 hours and up to
10 hours for recharges.
Wires or connectors are
loose or unplugged.
Battery requires charging.
Reset button has tripped.
Battery will not accept full
charge.
Check to ensure that charger is tightly plugged into both the wall
and the scooter.
Fully charge the battery. First charge should be 12 hours and up to
10 hours for recharges.
Check to ensure that battery charger is tightly plugged into both the
wall and the scooter.
The reset button (on the left side of the battery box) will
automatically trip and turn off the power if the motor is overloaded.
An excessive overload (steep incline or too heavy of a rider) could
have caused the motor to overheat and tripped the breaker. If this
occurs (scooter suddenly stops running) wait a few seconds and
then push the reset button in to reset the circuit. Avoid repeatedly
tripping the breaker.
Check all wires and connectors to make sure they are connected
and tight.
Make sure power flow to the wall outlet is on.
Battery may need to be replaced. Even with proper care,
rechargeable batteries do not last forever. The average
rechargeable battery life is 1 to 2 years depending on scooter
conditions and use. Replace only with Pulse Performance
Products™ replacement batteries.
Problem
Possible Cause
Solution
Scooter is overloaded.
Unsuitable riding
conditions.
Make sure you do not overload the scooter by exceeding the 120
lb (54 kg) maximum weight limit, going up steep inclines or towing
objects behind the scooter. Avoid overloading the scooter as this will
prematurely wear out the batteries and componentry.
Ride only on solid, flat, clean and dry surfaces such as pavement or
level ground.
Scooter makes grinding or loud
noises when motor is running.
Chain is dry.
Apply a lubricant to the chain.
Must be rolling 3mph (5
km/h) for motor to engage.
Push start scooter to approximately 3 MPH (5 km/h) while twisting
throttle in order for motor to engage. The scooter must be traveling
at 3 MPH before the motor will engage. Even while riding if speed
drops below 3 MPH scooter will need to be push started again to
reengage motor.
