Pulse-Eight neo 4*4 Video Matrix, Руководство пользователя

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WARRANTY PROCEDURE FOR DEALERS WHO PURCHASED
DIRECT FROM PULSE-EIGHT AMERICA (FORMALLY ZEKTOR)
Warranty Length: 3 years
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be sent. There will
also simultaneously be a collection scheduled for the faulty unit 5 working days later. If the collection does not occur the
dealer will be charged for the next collection to be scheduled. Failure to retrieve the faulty item will result in the dealer
being invoiced for the advanced replacement* that was sent. If no fault is found with the faulty item the dealer will be
invoiced for the courier charges.
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the dealer. The faulty item will be returned to Pulse-Eight in the UK and repaired. The repair could take up to 14
days from date of collection. Once repaired the unit(s) will be dispatched back to the dealer. If no fault is found the
dealer will be invoiced for the courier charges. If having the item sent back will cause an inconvenience to the end user
a loan unit for the duration of the repair can be arranged (subject to availability). The cost of renting a loan unit starts at
$50 per week (+ shipping).
Pulse-Eight Discontinued Product - Within first year of warranty
Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be sent (subject to
product availability). There will also simultaneously be a collection scheduled for the faulty unit 5 working days later. If
the collection does not occur the dealer will be charged for the next collection to be scheduled. Failure to retrieve the
faulty item will result in the dealer being invoiced for the advanced replacement* that was sent. If no fault is found with
the faulty item the dealer will be invoiced for the courier charges.
Pulse-Eight Discontinued Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely, Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the dealer. The faulty item will be returned to Pulse-Eight in the UK and repaired. The repair could take up to 14
days from date of collection. Once repaired this will be dispatched back to the dealer. If no fault is found the dealer will
be invoiced for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan unit
for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability).
Pulse-Eight Current or Discontinued Product – Out of Warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.