Troubleshooting
AP-8000 User Guide
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2. By default, the Access Point will attempt to automatically detect the Ethernet settings. However, if you are having
problems with the Ethernet link, manually configure the Access Point’s Ethernet settings. For example, if your switch
operates at 100 Mbits/sec/Full Duplex, manually configure the Access Point to use these settings. If you cannot
access the unit over Ethernet, then use the CLI interface over the serial port to configure the Ethernet port (See
CLI to Manage the Access Point
Basic Software Setup and Configuration Problems
Lost AP, Telnet, or SNMP Password
1. Perform
Soft Reset to Factory Defaults
procedure. This procedure resets system and network parameters, but does
not affect the AP Image. The default AP HTTP, Telnet, and SNMP username is
“admin”
and password is
“public”
.
Client Computer Cannot Connect
1. Client computers should have the same Network Name (VAP SSID) and security settings as the AP.
2. Network Names (VAP SSID) should be allocated and maintained by the Network Administrator.
3. For additional troubleshooting tips, see the documentation that comes with your client card.
Incorrect AP IP Address
1. The default IP address assignment mode is static. If you do not have a DHCP server on your network, the default IP
address is
169.254.128.132
. If you have more than one unintialized AP connected to the network, they will all have
the same default IP address and you will not be able to communicate with them (due to an IP address conflict). In this
case, assign each AP a static IP address via the serial cable or turn off all units but one, and change the IP address
using ScanTool one at a time.
2. The AP only contacts a DHCP server during boot-up. If your network’s DHCP server is not available while the AP is
booting, the device will use the default IP address (
169.254.128.132)
. Reboot the AP once your DHCP server is online
again or use the ScanTool to find the Access Point’s current IP address.
3. To find the unit’s current IP address that uses DHCP server, open the IP Client Table in the DHCP Server and match
the Access Point’s IP address to its MAC address (found on the product label). Alternatively, use ScanTool to identify
an Access Point’s current IP address.
4. Once you have the current IP address, use the HTTP or CLI Interface to change the unit’s IP settings, if necessary.
5. If you use static IP address assignments, and cannot access the unit over Ethernet, use the
procedure. Once the IP address is set, you can use the Ethernet Interface to complete configuration. If the
AP contains the default or known IP and is not accessible, then you need to check the Management VLAN
configuration.
6. Perform the
Soft Reset to Factory Defaults
procedure. This will reset the unit to “DHCP” mode. If there is a DHCP
Server on the network, the DHCP Server will assign an IP address to the AP.
HTTP Interface or Telnet Interface Does Not Work
1. Make sure you are using a compatible browser:
–
Microsoft Internet Explorer 6 with Service Pack 1 or later
–
Netscape 7.1 or later
2. Make sure you have the proper IP address. Enter your Access Point’s IP address in the browser address bar, for
example
http://192.168.1.100
.
3. When the
Enter Network Password
window appears, enter the
User Name
and enter the HTTP password in the
Password
field. The default HTTP username is
admin
and password is
public
.
4. Use the CLI over the serial port to check the IP Access Table, which can restrict access to Telnet and HTTP.
HTML Help Files Does Not Appear
1. Verify that the HTML Help files are installed in the default directory:
C:/Program Files//HTML.
