ILX69-PBS ♦ CompactLogix or MicroLogix Platform
Contents
PROFIBUS Slave Communication Module
User Manual
ProSoft Technology, Inc.
Page 99 of 102
April 27, 2016
10 Support, Service & Warranty
In This Chapter
Contacting Technical Support ................................................................99
Warranty Information ...........................................................................100
10.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support is available
for urgent plant-down issues. Detailed contact information for all our worldwide locations is available on the
following page.