72
Appendix A: Warranty Information
Digital Satellite System (DSS
®
) Limited Warranty
What your warranty covers:
•
Any defect in materials or workmanship.
•
Basic installation, provided installation is performed by a Thomson Consumer Electronics Authorized Installer.
For how long after your purchase:
•
90 days - Installation, which includes parts and labor.
•
One year - Unit exchange, which includes parts and labor.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the customer,
whichever comes first.)
What we will do:
•
During the initial 90 days:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit and correct any basic
installation defects at no cost to you.
•
After the 90 days and within one year:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit. Labor costs for the
removal and re-installation of any equipment are your responsibility.
How you get service:
•
Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number ready. The model/serial
number information is on the back of your receiver.
•
A representative will troubleshoot your problem over the phone.
•
If the representative determines that you should receive a replacement receiver you will be provided with a Return
Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted
without the RA number.
•
If the representative determines that your antenna/dish is defective they will arrange for its repair or replacement.
•
If the representative determines that installation is defective they will arrange for its repair.
