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PROMISE offers Web Support 24/7 and local Phone Support during normal business hours for VTrak N

Series:

For Web Support, click here: https://support.promise.com. For telephone support, click here: http://

www.promise.com/ContactUs

Please be sure to register your product at PROMISE eSupport (https://support.promise.com)

The information below is required for troubleshooting. Please register this information or have it readily

available at the time of your support call.

Serial number

- Located on label toward rear of chassis

RMA M

ethods

1. Cross Ship

For this method, Credit card information is required for security purposes. The replacement

item is first sent to you (customer). Thirty (30) days, from the day of shipment, are allowed for

returning the defective unit. If the defective part is not returned within the allowed 30days, your

credit card will be charged the MSRP of the replacement part(s) shipped.

2. Return and Replace

Credit card information is not needed for this method. Once your request for an RMA is approved,

an RMA number will be emailed to you along with specific shipping instructions. Product(s)

must be returned in its original packaging (inner and outer box). If you do not have the original

packaging contents please contact PROMISE Technical Support. All RMA are shipped standard

ground to your location.

See “Returning the Product For Repair” on page 55 for more details.

Contact Technical Support

Product

Manual

Содержание VTrak N1008

Страница 2: ...ork Share Port 11 5 Connect 1G Network WebPAM Insight Management 12 HDD Replacement 13 Removing the Drive Carrier 13 Installing 3 5 Disk Drive in the Carrier 14 Using PROMISE Utility Pro 15 PROMISE Utility Pro 16 First Time Setup 16 First Time Using PROMISE Utility Pro on Mac 20 First Time Using PROMISE Utility Pro on Windows 23 Adding a folder with PROMISE Utility Pro 26 Using FileBoost 28 Using ...

Страница 3: ...m Folder 43 Editing Deleting Members and Permission Settings 44 Device Information 45 Device Information 45 Device Settings 46 Device Health 47 Physical Drive Status 47 NVMe SSD Status 48 Administration 49 Events Log 49 Firmware Update 49 Import Export Settings Files 50 Service 50 Protocol 50 Registration 50 Configuring A New Storage Volume 51 Contacting Technical Support 53 RMA Methods 53 Your Re...

Страница 4: ...following topics Packing List Specifications Hardware Front Panel Rear Panel Packing List Check the shipping package to make sure you have the following items VTrak N1008 includes 8 hard disk drives installed in drive carriers One power cord 1 5 meter Quick Start Guide ...

Страница 5: ...th HDD installed General CPU Intel CPU i5 8500 3 0 GHz 9MB Cache 65W 6 Cores Memory 32GB Memory Slot 2 x Long DIMM DDR4 Drives Shipped with eight 3 5 inch 7200 rpm SATA Hard Disk Drive HDD Modules mounted in the drive bays Drive Support 3 5 2 5 SATA 6Gb s HDD SSD RAID RAID level support RAID 0 1 5 6 10 50 60 OS Support macOS 10 15 or newer Windows 10 or newer Boost NVMe Cache 2TB x 2 Interface LAN...

Страница 6: ...osure The VTrak N1008 system power button located on the front includes the Power status LED Drive carrier LED behavior on VTrak N1008 LED Description Power Lights BLUE to indicate the system is pow ered on Blinks BLUE in shutdown mode Drive Status Each drive carrier has two LEDs on the right side of the front the Drive Status LED located above the Activity LED The Drive Status LED displays BLUE w...

Страница 7: ...hnical support only 3 USB 3 2 ports 4 ports 4 VGA port technical support only 5 LAN RJ 45 ports LAN1 LAN2 Use these ports to connect to a 1G network for system manage ment using WebPAM Insight 1G port numbers are written in white text in the illustration 6 Network Share ports For collaborative accounts ac cessing over network Three SKU available 10G Base T 4 Port 10G SFP 4 Port 25G SFP28 2 Port 7 ...

Страница 8: ...all times when handling the VTrak N1008 unit or its subassemblies Installation and Setup This chapter contains the following topics Unpacking 1 Download PROMISE Utility Pro 3 Connect Power and power on 4 Connect Network Share Port CAUTION Make sure to protect the VTrak from dust moisture extreme temperatures and sudden large changes in temperature at all times even if the unit is not installed ...

Страница 9: ... that will use VTrak N1008 via the Ethernet Share Port interface 2 Install PROMISE Utility 3 Connect the power cord and power on the VTrak N1008 4 Connect the VTrak N1008 Share Port to the network 1 Download PROMISE Utility Pro Then download and install PROMISE Utility on the host computer and collaborative user computers The software download files are the same for all computers that will use the...

Страница 10: ...Utility according to the OS you are using 1 Double click on the VTrak N1008 icon on your desktop to view the device contents 2 Find the file R_PROMISE_Utility dmg and double click on it to mount the virtual drive containing the installation software package 3 Double click on the PROMISE_Utility pkg file to begin the software installation Note that the version number of the dmg file and pkg file wi...

Страница 11: ... the installation if desired by clicking the Change Install Location button Otherwise click on Install to continue the installation in the default location 7 It takes a few seconds for the Utility software to be installed When the installation has completed a message informs you that the installation was successful 8 Click Close to end the installation procedure The PROMISE Utility is now availabl...

Страница 12: ... Windows To install the PROMISE Utility on Windows 1 Double click on the Utility installation file to launch the install wizard Click on the Next button to begin installation 2 Click Install to continue The installer will start 3 Click Finish to close the menu ...

Страница 13: ...d a single power supply 1 Insert the female end of one of the supplied power cable in to a power cable receptacle on the power supply unit and plug the other end in to a suitable power outlet 2 Press the Power button on the front left bracket facing Power insert and PSU on rear panel of VTrak N1008 ...

Страница 14: ...cables for the Share Ports can be connected to a switched Ethernet network or connect directly to a collaborative user computer The network Share Port enables collaborative workflow for users connected via Ethernet Users install the same software PROMISE Utility and use it to mount shared folders for collaborative work 10G BASE T ports 25G SFP28 ports 10G SFP ports ...

Страница 15: ...ement interface connect the computer used for VTrak N1008 management to a 1G network switch and connect either of the 1G network ports to the same switch or switched network Also keep in mind that both the management computer and VTrak N1008 must be in the same IP subnet If your network has DHCP service this is easily done by setting the computer IP setting to DHCP client 1G ports on back of VTrak...

Страница 16: ...power and data connectors facing away from the carrier handle Removing the Drive Carrier The drive carrier accommodates 2 5 inch and 3 5 inch drives HDDReplacement VTrak models are shipped with Hard Disk Drives HDD installed so it will not be necessary to install new drives in order to use the device If it is necessary to change a drive follow the instructions in this section It is best to have id...

Страница 17: ...at the screw holes on the sides line up correctly with the power and data connectors facing away from the carrier handle 3 Insert the screws through the holes in the drive carrier and into the sides of the disk drive Install only the counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the enclos...

Страница 18: ...ep in mind that the VTrak is shipped ready to use with the Disk Pool and RAID already configured most users will not need to change any of these Also note that making changes to the RAID or Storage Pool configuration will erase any data that is stored on the effected disks To use the VTrak you first need to install the most up to date hardware drivers and PROMISE Utility Pro software PROMISE Utili...

Страница 19: ...Pro First Time Setup If this is the first time using PROMISE Utility Pro make sure to follow the instructions to power on and connect the device in Installation and Setup on page 5 If you have installed the latest software begin with the section 3 Connect Power and power on on page 10 Follow the steps below if you are setting up VTrak for the first time 1 Launch the PROMISE Utility Pro and you are...

Страница 20: ...ell You will need to change the default login settings the first time you set up the system Upon logging in you are presented with an opportunity to change the login password for the administrator You must change the password in order to proceed to the next menu Note that other VTrak N Series PegasusPro Pegasus3 or Pegasus32 systems detected will also appear in the device list Choose the device yo...

Страница 21: ... be shared over the 10G network Only the administrator can create Team folders on the shared space To create a new folder click on the icon in the lower right corner of the menu and follow the on screen instruction See next page for summary of Folder Type uses and actions 3 At this point the administrator can approve member requests for access manage member groups are perform the operations necess...

Страница 22: ...t be deleted using the PROMISE Utility Pro It can be deleted using File Explorer or Finder Personal Folders are created automatically for each member when their account is created Team Folder Team Folders can be created using PROMISE Utility Pro The administrator can use any Team Folder Can be renamed using PROMISE Utility Pro Can be deleted using PROMISE Utility Pro Members can use a Team Folder ...

Страница 23: ...gin Click on the Next button to continue to the password entry dialog If this is the first time using PROMISE Utility Pro you have the option to enable Auto Startup This is used to save time so you do not need to manually mount the storage folders located on the VTrak After launching the utility a dialog menu asks if you want to allow Auto Startup click Allow to enable it or click Deny if you pref...

Страница 24: ... first time setup 2 To access the VTrak you first need to get permission from the administrator Click on the Ask For Access Now button A request is sent immediately to the administrator to accept or deny the request Presumably the administrator will be running VTrak and will respond quickly While you await a reply the menu presents the locked icon If you need to cancel the request ...

Страница 25: ...nk in the blue banner that appears in the Folders menu Note that you will no longer see this banner once you have a password 4 Once you are accepted by the administrator you can Mount the folders available to your account When you mount a folder it appears in Finder and becomes available for use These folders function the same as a network drive you can read or write to the Team folder and your pe...

Страница 26: ...at you can click on the Remember me on this computer option box to enable automatic login Click on the Next button to continue to the password entry dialog If this is the first time using PROMISE Utility Pro you have the option to enable Auto Startup This is used to save time so you do not need to manually mount the storage folders located on the VTrak After launching the utility a dialog menu ask...

Страница 27: ...k you first need to get permission from the administrator Click on the Ask For Access Now button A request is sent immediately to the administrator to accept or deny the request Presumably the administrator will be running VTrak and will respond quickly While you await a reply the menu presents the locked icon If you need to cancel the request click on the Cancel Request button When access is gran...

Страница 28: ...t name will automatically be assigned using the account name Administrator with an index number attached with an underscore There can be only one account named Administrator 4 Once you are accepted by the administrator you can Mount the folders available to your account When you mount a folder it appears in File Explorer and becomes available for use These folders function the same as a network dr...

Страница 29: ...eam Volume follow these steps 1 Click on the icon in the lower right corner enter a name for the new folder Enter a name for the folder and click Continue 2 Add Collaborators to group allowed to access the new Team Folder Click on the icons for the Members you want to add and click on Create Folder ...

Страница 30: ...hich are allowed to add delete or edit their files in the Team folder read write and others that can view content but not make changes view only Hover the cursor over the account icon to move from one category to the other then click Create Folder to finish The new Team folder appears in the Folders list ...

Страница 31: ...oost is a PROMISE proprietary technology that makes possible very rapid data transfers to and from the NAS folder accessible on Member computers This is a key feature of the VTrak system and is especially useful when large amounts of data need to be copied and moved between folders mounted on Member computers It is possible to perform the same operation using only Finder in Mac but FileBoost great...

Страница 32: ...on button i e Copy To or Move To located under the panel Alternatively select the items drag them to the destination and release the left mouse button Note that dragging a file will only Copy it to the location it will not Move the file i e the original file remains in the source location and is copied to the new location ...

Страница 33: ...k N1008 3 The items appear in the target location Click X to close the FileBoost menu when you are finished copying or moving files 4 Status on the transfers appear above the menu Click outside the menu to close the status menu ...

Страница 34: ...r to connect to WebPAM Insight the computer used for management and the VTrak must be connected to the same switched 1G network and be in the same IP subnet 1G ports on back of VTrak N1008 2 1 Connect either 1G port to 1G network for system management using WebPAM Insight ...

Страница 35: ...or over an icon a tool tip appears telling its function The icons labeled on the left side in the example below Dashboard Storage Members Network Device and Administration are links to functional menu groups All configuration and administrative actions can be completed using the linked menus Accessing WebPAM Insight The simplest way to access WebPAM Insight is to click on the link embedded in the ...

Страница 36: ...ink to the Support menu on the PROMISE website Click on the Bell icon to view the events menu Click on the a to logout of the administrator account or to edit details for the account Dashboard Show the Dashboard Storage Storage Pool List Spare Drive List Members Member Account and Member Group management Network Network interface management Device Device Information Basic Settings Physical Drive L...

Страница 37: ...icon in the left panel to go to the Members main menu Member accounts are listed in the main menu in alphabetical order by Account name Other information in the menu includes Display Name Primary Group individual accounts can be in more than one group and the Status of the account By default there is only a single account for the administrator newly added accounts appear as they are created Member...

Страница 38: ...ccount button a new menu appears 2 Enter a Name and a Display Name for the account 3 Choose the Primary Group in which the account is placed and click Next A new menu appears 4 Enter a Password Re type the password to verify it is correct and click Next 5 The new account appears in the Members list Create Account menu Account Password menu ...

Страница 39: ...nt To remove an existing account 1 Go to the Members Main Menu click on the icon in the right column for the account to be removed and select the Delete option a new menu appears 2 Confirm that you want to remove the account click on Delete Account Members menu ...

Страница 40: ...ing a New Member Group To create a new member group 1 In the Group menu click on the Create Group icon a new menu appears 2 Enter a Group Name and a Description for the account 3 Click on Save The new group appears listed in the Group menu Group menu ...

Страница 41: ...o add members to an existing group 1 In the Group menu click on the Group icon to view details for that group 2 Click on the Add Account button a new menu appears 3 Select existing users from the list and click Save The users are added to the group Group Details ...

Страница 42: ... other network settings on this interface you will need to reconnect to the device for further management changes The 10G and 1G Ethernet network settings are managed via the Ethernet menu To view this menu click on the Network icon in the left tool bar then click on Ethernet in the left panel To configure network settings on any Ethernet interface click the settings icon for the interface and cho...

Страница 43: ...that supports IEEE 802 3ad dynamic link The slave selection for outgoing traffic is done based on a transmit hashing method This may be changed from the XOR method via the xmit_hash_policy option mode 5 balance tlb This mode is called Adaptive transmit load balancing The outgoing traffic is distributed based on the current load on each slave and the incoming traffic is received by the current slav...

Страница 44: ...Utility Pro To view the menu for team and user management click the Storage menu icon in the left panel of the interface The first menu that appears is the Team Volume and Team Folder List The default configuration has a shared team volume Team_Volume_01 already set up If you want to change the name of the volume you need to go to the Pool configuration menus Note however that making changes to th...

Страница 45: ...o delete the folder To confirm type the name of the folder and click on Confirm to remove the folder To create a new Team Folder 1 Type a Folder Name and click to enable or disable protocols for the folder SMB FTP NFS or WEBDAV all enabled by default 2 The option of enabling Time Machine backups for the team folder can also be enabled or disabled enabled by default 3 Click the Submit button to cre...

Страница 46: ...lders with the blue T icon are eligible for member management in this menu 2 In the menu that appears click on the icon for the members you want to add to the team folder 3 Choose the permission level Read Write Read Only for the newly added members 4 Click the Submit button Click icon to add members Select members to add to the team folder Assign permission level for added members ...

Страница 47: ...permission settings go to the Folders List click on the Details icon for the folder and choose the Edit Details option Note that this is also where you can change the name of the folder To delete members from a team folder click on the Details icon for the user and choose the Remove user from this folder option Team Folders list Edit Details Folder Information ...

Страница 48: ... menus under the Device banner are used to present information about the enclosure Device Name Model Status Description EnclosureType WWN Serial Number Click See more details to expand the menu SCSI Protocol Supported Cache Usage HardwareVersion Host Cache Flushing Disabled by default Dirty Cache Usage FirmwareVersion Software Version Device Information Information presented in the Device main men...

Страница 49: ...es on the 10G network Alert Sound Sound Mute Enabled by default Use this to enable or disable the audible alarm on the VTrak System Date and Time Click the Edit button to change Date and Time settings Restore Factory Default Click on Reset to restore system settings to factory default settings Note that if a reset is conducted all data in the Home folder will be moved to the administrators Home fo...

Страница 50: ...the physical drives populating the enclosure Basic information includes that drive health the type capacity and configuration status Device Health Click the Health link in the Device menu to view system health status information for the following Controller Power Supply Unit PSU Fan Blower Temperature Sensors Voltage Sensors Physical Drives Status ...

Страница 51: ...he on the VTrak N1008 is a RAID0 volume made up of two NVMe SSD drives The NVMe SSD cache increases read performance up to 4000MB s The status menu lists the health and operational status usage statistics and information about the installed drives NVMe SSD Status ...

Страница 52: ... and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred Description A description of the event in plain language To download the Events log click on the Download Events button to save a zipped file listing the contents of the log To clear the log click the icon and selection the Clear Events option Firmware Update To update system firmware make sure t...

Страница 53: ...support To register you must login with your PROMISE account If you do not have an account it is easy and quick to get one To create a new PROMISE account click on the Sign Up link in the Registration menu and proceed to register the VTrak If you have an account already just follow the instructions in the menu to complete the registration Import Export Settings Files The Import Export settings men...

Страница 54: ...ak N1008 contains one storage pool with one storage volumes Team_Volume_01 with Public and Home folders the volume consists of a storage pool of 8 HDD If you have deleted the default storage pool the Pool menu will instruct you to create a new storage pool to begin the configuration You have the option of using the Template option to create the default storage setup one pool two equal sized volume...

Страница 55: ...to enter a name for the storage pool click Yes or No to create or not create a spare drive and click on Create The new pool will use all available drives for one storage pool with two volumes When completed the Storage Pool List will look like the example here Pool List with Default Storage Configuration Pool List Details ...

Страница 56: ...or security purposes The replacement item is first sent to you customer Thirty 30 days from the day of shipment are allowed for returning the defective unit If the defective part is not returned within the allowed 30days your credit card will be charged the MSRP of the replacement part s shipped 2 Return and Replace Credit card information is not needed for this method Once your request for an RMA...

Страница 57: ...copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s PROMISE may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of...

Страница 58: ... the use of any product Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The techn...

Страница 59: ...ich are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence mis...

Страница 60: ... on to vary the terms of this limited warranty PROMISE s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product PROMISE shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or r...

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