www.usaprocom.com
29
200069-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
White powder residue
forming within burner
box or on adjacent walls
or furniture
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
Heater produces un-
wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 26.
2. Gas leak. See
Warning State-
ment
at the top of page 26.
3 Low fuel supply.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
3. Refill supply tank (Propane/
LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see
Care
and Maintenance
, page 25).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See
Warning
Statement
at top of page 26.
2. Control valve is defective.
1. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to
Air for Combus-
tion and Ventilation
require-
ments, page 7.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-866-573-6074 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-866-573-6074 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number