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The Pro-Line Boats Limited Warranty extends only to parts that were factory installed. Dealer installed items are
the responsibility of the dealer. All warrantable repairs are to be completed by an authorized Pro-Line dealer.
Your dealer should be able to assist you with any service or warranty related issues.
If for any reason you are dissatisfied with the services performed by your dealer, we suggest that you discuss the
matter with the service manager. The service manager is responsible for the quality of service being performed
and has a direct interest in resolving your issues to your satisfaction. If the matter is complicated and cannot be
resolved to your satisfaction by the service manager, we suggest that you talk to the general manager or owner.
In most cases a compromise can be reached.
If the matter cannot be resolved by the dealership to your satisfaction, contact the Pro-Line Boats Customer
Service Department by calling 352-795-4111 or by writing to:
Pro-Line Boats, Customer Service Dept.
PO Box 1348
Crystal River, FL 34423-1348
FAX: 352-795-9373
So that your dealer and we can provide you with the best possible service, please have the following information
available when calling or writing:
HIN (Hull Identification Number)
Selling dealer’s name and location
Servicing dealer (if different from selling dealer)
Nature of problem
Names of dealership personnel involved with the situation
Record of service performed and approximate dates
When contacting Pro-Line Boats, please keep in mind that your issue will most likely be resolved at the
dealership, using their facilities, equipment, personnel and/or sublet repair facilities.
Note: There are items that are
not covered
by the Pro-Line Boats Limited Warranty, including but not limited to
the following:
•
Incidental and consequential damages (i.e., storage charges, telephone or rental charges of any
type, inconvenience or loss of time or income).
•
Damage caused by neglect, lack of maintenance, accident, abnormal operation, improper
installation or service.
•
Haul-out, launch and towing charges.
•
Transportation charges, service call charges and/or travel time to and from a repair facility,
customer’s home or marina.
•
Service requested by customer other than that which is necessary to satisfy the warranty
obligation.
•
Oils, lubricants or fluids used in normal maintenance.
•
Air freight, next-day or second-day air, or any special delivery fees unless pre-approved.
•
Gelcoat cracking, chalking, crazing, discoloration, yellowing or blistering.
•
Hull blisters that form below the water line: Osmosis blistering is not covered by our limited
warranty. The phenomenon of osmotic blistering is known to occur in salt water, brackish water
and/or fresh water. Any boat left in the water for any period of time is susceptible. Most marine
bottom paint manufacturers offer coatings that help protect the hull against osmosis blistering.
We highly recommend that you add a protective coating to your hull. Find out which type of
bottom paint is recommended for your area and have an epoxy barrier coat and bottom paint
applied by a professional.
•
Parts not installed by the factory.
The Ten Year Limited Hull Structural Warranty is transferable to subsequent owners for a nominal fee. Please
contact your dealer or Pro-Line Boats to obtain the applicable transfer form so that the new owner will have piece
of mind knowing that their pre-owned boat comes with the same structural hull warranty protection that was
afforded to the original owner.
