12
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying the proof-of-purchase date. Provided
warranty conditions have been met, your
Product will be repaired or replaced free of
charge. Repair or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the
repair without notification. Repair estimates
are available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money
orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover
cards. By submitting any item to Horizon
for inspection or repair, you are agreeing to
Horizon’s Terms and Conditions found on our
website under the Repairs tab.
United States
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
Warranty Services
