Section
5
Troubleshooting
Refer
to
the
section
below
according
to
which
Gas
Type
you
purchased.
BURNER
WILL
NOT
LIGHT
Possible
Cause
How
to
Fix
Air
in
Gas
Line
If
newly
installed,
it
may
take
several
attempts
to
purge
air
from
line.
Debris
in
Gas
Line
Confirm
gas
line
is
clear
and
free
of
obstruction
(insulation,
dirt,
excess
pipe
sealer,
water,
etc.).
Clearing
line
of
debris
may
require
help
from
a
professional.
Improper
Gas
Pressure
Propane
Gas
Units:
Check
if
tank
is
low
or
empty,
may
need
to
refill
or
replace.
Natural
Gas
Units:
Have
a
gas
professional
confirm
gas
pressure.
BURNER
WILL
NOT
STAY
LIT
Possible
Cause
How
to
Fix
Improper
Gas
Pressure
Propane
Gas
Units:
Check
if
tank
is
low
or
empty,
may
need
to
be
refilled
or
replaced.
Natural
Gas
Units:
Have
a
gas
professional
confirm
gas
pressure.
Improperly
Applied
Fire
Media
Media
may
be
too
dense;
media
will
need
to
be
reduced
and
evenly
spread.
NOISE
Note:
Only
use
gas
hose
supplied
by
the
manufacturer
as
they
have
been
tested
for
noise.
Possible
Cause
How
to
Fix
Gas
Hose
Restrictions
Remove
any
tight
bends
or
kinks
in
gas
supply
hose.
Excessive
Gas
Flow
Check
gas
regulator
and
reset
if
not
within
factory
recommendations
(Refer
to
the
subsection
for
your
gas
type
in
Section
3).
UNIT
IS
SMOKING
Possible
Cause
How
to
Fix
Poor
Fuel
Quality
Propane
Gas
Units:
Inspect
propane
tank
and
hose,
one
or
both
may
need
to
be
refilled
or
replaced.
Natural
Gas
Units:
Contact
local
gas
company.
