Troubleshooting and Maintenance
65
2.
Nonstandard / Non-translucent Backing Material
. Test the
unit with the label sample material that came with the unit.
If it prints correctly, your label stock may not be
compatible. The label sensor needs to see the difference
between a label and a backing material by seeing through
the label stock for light variations. If it can not see through
the label, problems will arise. If you must use this type of
backing, try label stock that has a black mark on the back to
show where the label begins. You will need to change the
Stock Sensor Mode in the PrintHub.
3.
Insufficient Label Gap Distance.
See Section 2A for label
specifications.
4.
Page Size is Bigger than Label Stock Size.
If the page size
set in the driver is larger than the actual label stock, ink will
be printed on the gaps and the sensor will start
looking for a gap too late. This can cause label skipping
or inconsistent print starting points.
5.
Portrait / Landscape.
If the Portrait / Landscape setting
does not correspond to the label stock installed this will
also cause the printer to print over the gap and onto the
next label. Make sure this is set correctly.
6.
Stock
Sensor Position.
Circular, nonstandard label shapes
or multiple labels across will require precise adjustment of
the label sensor. If you are using circular or other non
rectangular die-cut labels see Section 2C for instructions.
The image is printing horizontally offset
Three things can affect this issue.
Label Stock Loading.
It is very important to correctly load the
label stock so that there is no space between the throat guides
and the label liner edge. If there is a gap between the throat
guides and the label stock it may "walk" back and forth
causing inconsistent horizontal printing. See section 2B for
label stock loading instructions and tips.
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