54 Maintenance and Troubleshooting
E. CLEARING A MEDIA JAM
If a disc should become jammed inside the printing area of the
Publisher, with the lid closed press the Cartridge Button. This
will eject the Printer Tray. Then open the lid. The Cartridge
Carrier will move to the center position automatically.
WAIT FOR THE CARTRIDGE CARRIER TO STOP MOVING!
Then carefully move the cartridge carrier assembly to the left to
gain access to the printer tray.
F.
TECHNICAL SUPPORT
If you have difficulties in operating your Publisher, the
procedures in this manual and the software User's Guide
should, in most cases, solve the problem. If you still have
difficulty, contact the technical support number listed on the
insert included in the supply pack that came with your Publisher.
Source
Location
Primera Knowledge Base
www.primera.com/knowledgebase.html
PTPublisher Software Help files
Open the software. Click on the ? icon in the
upper right corner of any screen.
SureThing Software Help files
Open the software. Click on the
Help
Menu - Contents
Email Support
www.primera.com/contact_tech_support.cfm
Phone Support
763-475-6669 (Mon - Fri 8 a.m. - 6 p.m. CST)
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