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Reference
Reference
Troubleshooting
No power
Is the AC power cord plugged in?
No signal
Check your antenna input or location.
Check your cable input.
Check your RF connection or set up.
No picture
Make sure that the correct format is selected.
Adjust the “RESOLUTION” switch on the rear
panel to change formats.
Make sure that the right component type is
selected.
If the PHD-200 Digital HDTV Tuner is connected
to your monitor or TV via Y/Pb/Pr port on the
back panel, the “DTV SELECT” switch must be
flipped to the right. If the PHD-200 Digital HDTV
Tuner is connected to your monitor or TV via DVI
port on the back panel, the “DTV SELECT”
switch must be flipped to the left.
Make sure the Initial Setup process has been
performed. Select the correct antenna type to
Auto Scan Channels if you have not already
done so.
Check to make sure all the cables are installed
correctly and that the proper source is selected
on your TV.
The digital TV signal strength may be low. Check
the signal strength and adjust the off-air antenna.
Make sure the broadcaster or service provider is
supplying programming on the selected channel.
Use the SIGNAL button to check for digital video
signals.
You may be trying to access a pay-per-view
program. Follow the on-screen instructions to
order the program.
Due to copyright restrictions, you may not be
able to view some high definition programs in the
high-definition format.
Cannot receive high-definition channels
Make sure there is a good signal strength on
available off-air antenna
Normal picture but no sound
Make sure the TV or Amp is not muted.
Check that the Digital HDTV Tuner is connected
properly
Picture is distorted.
Make sure the proper format is selected.
Make sure the proper aspect ratio is selected.
Adjust the aspect ratio setting of your TV or
monitor if available.
Video image does not fill the TV screen
Check the Digital HDTV Tuner’s Aspect Ratio
setting, press the ASPECT button on the remote
control, or check your TV’s aspect ratio setting.
Check with your service provider or local
broadcaster to confirm if a full video image is
broadcast.
Channels are missing
If you changed the type of antenna, please
select a correct tuner option in menu and Auto
scan channel again.
The remote control is not responding
Make sure the batteries are fresh and installed
properly.
Point the remote control unit at the remote
control sensor.
The timer does not work
After a power failure or disconnection of the
power, the clock settings will be lost.
Closed captions are not displayed
Depending on broadcast provider, different types
of captioning may be available. According to
your preferences, you will need to set your
Caption settings for Analog and Digital modes.
Check your CC mode and Closed Caption
options.
Try to change your advanced settings (for
instance, Text and Background) and CC
Preference (for instance, Automatic).
