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18
TROUBLESHOOTING
The power light is on, the
loop indicator light is off.
•
Check boundary wire connections at the fence transmitter for
proper connection.
•
Check for broken or damaged boundary wires at outside entry to the house.
•
Perform the system test to determine if the fence transmitter or
surge protector needs to be replaced.
•
If the fence transmitter is functioning properly, you have a break in
your boundary wire. See the “Wire Break Location Test” section in
this guide.
Additional Information
•
Test the receiver collar at least once a month to verify that it is functioning properly. Check that it
activates at the boundary wire. Battery life depends upon how often the receiver collar is activated.
•
Remove the receiver collar from your pet when indoors for the comfort of your pet.
System Test
The system test is used to determine the cause of system problems that have not been addressed
elsewhere in this guide. You will need a piece of boundary wire greater than 15 ft. long with 3⁄8 in. of
insulation removed from each end to use as a test loop wire. Make a note of your boundary width control
knob setting, and receiver collar setting before beginning the system test. Follow the steps below to
perform the system test:
1. Remove the receiver collar from your dog and make sure a good battery is
installed in the receiver.
2. Set the receiver collar static correction Level to 5.
3. Disconnect the twisted boundary wire from the boundary wire terminals
on the fence transmitter by pressing the red release levers on the
connector and pulling the wires free (
11A
).
4. Insert the 2 ends of the test loop wire into the boundary wire Terminals on
the transmitter.
5. Turn the boundary width control knob to 10 and then back to 5.
6. Place the test light tool contacts on the contact points of the receiver collar.
While holding the receiver collar with the test light tool in place, approach
the wire from the outside loop 2 in. off the ground. Make a mental note of the
distance where the receiver collar activates from the wire.
7. Turn the boundary width control knob to 10 and repeat Step 6. The
distance where the receiver collar activates should be greater than the
previous result.
8. If more than one receiver collar is used on the system, repeat the above
test on each collar.
9. Interpreting the Results:
A. If the power light or the loop indicator light are not both lit on the
fence transmitter for any of the above tests, there is a problem with
the transmitter. Contact the Customer Care Center.
B. If both the power and loop indicator lights are on, but the receiver
collar does not activate on the test loop wire, the receiver collar is not
working. Contact the Customer Care Center.
C. If the transmitter power and loop indicator lights are on and the
receiver collar is activating at different distances on the test loop wire,
the problem is most likely in the containment boundary wire or surge
protector. Reconnect the transmitter wires to the surge protector and
connect the Test Loop to the surge protector loop terminals. Repeat
steps (5-8) (
11B
).
10. Interpreting the Results with the surge protector:
A. If both the power and loop indicator lights are ON and the receiver collar is activating at different
distances on the test loop wire, the problem is in the containment boundary wire. Perform the
Wire Break Location Test.
B. If the Loop indicator light is OFF there is a problem with the surge protector. Contact the
Customer Care Center.
System Test Surge
Protector Unconnected
11A
System Test Surge
Protector Connected
11B
