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faQ
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Unit will not turn on.
Make sure the power washer is in the “OFF” position. Plug in the
electrical cord to a grounded 120 volt outlet (no electrical extension
cord should be used). If the electrical cord will not plug into your
outlet, your electrical outlet is not properly grounded and should not be
used. Use another electrical outlet. Press the reset button on GFCI
power box. If the color of red is not visible in the little window on the
GFCI, unplug and plug in again. Press reset, and look for the red color
in the window, this should remain red in color. If the color is staying
red, turn the power switch on the power washer to “ON”. Squeeze the
trigger on the spray gun and try again.
If this did not correct the problem, try plugging into another electrical
outlet and repeat the above procedure. If it is still not working, call
Customer Service at 1-855-770-7529.
The high pressure (HP)
hose will not connect /
stay connected to the
spray gun. Is this a
spray gun problem?
In most cases, the spray gun is not the problem. The problem is the
rubber sleeve covering the fitting at the end of the high pressure hose.
It has likely slipped up toward the metal tip. The fix: wiggle, twist and/
or pull the rubber sleeve down until the entire tip is visible plus an 1/8”
of the metal fitting below the tip. Now try to insert the hose tip into the
spray gun. It should “click” into place and will not come out until the
hose is released by pushing in the lever on the underside of the gun.
You may cut away the end of the sleeve with a sharp knife if unable to
move the sleeve down. Be careful not to cut or puncture the hose.
The unit is running but
there is not water flow.
Check the water source. Unclog the nozzle on the lance. (See nozzle
cleaning instructions under “Cleaning nozzles”.) Or take off the lance
and just spray out of the spray gun. This will indicate if the problem is
with the lance.
Why is water leaking
where the high pressure
hose connects to the
spray gun?
Make sure there is an o-ring at the end of the metal tip of the high
pressure hose. If no o-ring is present, the connection between the
hose and spray gun will leak. O-Ring Kits are available online at www.
powerplaypro.com or call Customer Service at 1-855-770-7529 to
place an order.
I can’t remove the lance
from the spray gun.
What should I do?
All lances and the detergent tank are attached and removed from the
spray gun in the same manner. Insert the quick-release end of the
lance/detergent tank into the spray gun. Press the spray gun and
lance together (about a 1/8”) and turn clockwise. The lance will lock
in place. Remove the lance by reversing this procedure. Press the
spray gun and lance together and turn counter clockwise. The lance
will slide out. Or, hold the spray gun and lance in an upright position
with the nozzle end on the floor. Push the whole assembly straight
down to loosen the connection, and then follow the removal process
again. You may also spray soapy water or a lubricant in the area
where the lance connects to the spray gun.
The power washer turns
on for 2 seconds, shuts
off, and will not turn
back on. Do I have a
defective unit?
It sounds like your power washer is working just fine. When the water
is connected, the accessories are assembled properly, and the power
switch is turned on, the power washer may turn on for 1 - 2 seconds to
prime the pump. It automatically shuts off and waits for the spray gun
trigger to be pressed. When the trigger is pressed, water starts flowing
through the pump. The water sensor in the pump “senses” the moving
water and automatically turns the power washer on. Or, turn the power
switch to off, hold in the trigger on the spray gun, so that you have a
steady stream of water. While you are holding the trigger open on the
spray gun, at the same time, turn the power switch on.
