39
38
Please check before reporting malfunction
Common Problems
Solutions
Steam is coming out from handles
(safety device).
Pressure is not building since steam
is leaking from safety valve areas
Water for boiling rice overflows from
underneath the alarm weight
Alarm weight is not moving at appropriate
time and steam is leaking from underneath
the alarm weight
Rice keeps burnt
When alarm stick safety cap is not
inserted well
When alarm stick safety cap is loose
When components are lost
·
Evenly spread gasket (packing) by moving its position and
thoroughly clean where there are leftovers.
·
It is a case of loose nuts, please receive service by contacting the
Service Center.
·
It is overflowing before rice is sufficiently absorbing water so
reduce heat a little bit.
·
Upright alarm weight and check whether alarm stick is blocked.
·
It is a case of un-tight or loose alarm weight bolts and alarm stick
nuts, please contact the Service Center for appropriate actions.
·
Turn off the heat earlier under normal fire power.
·
Replace new gasket (packing) for sealing after checking leakage
of steam.
·
Check whether rubber ring is completed inserted.
·
Use after thoroughly cleaning after checking whether there are
leftovers inside alarm stick safety cap.
·
Check whether rubber ring is properly inserted onto the grooves
of alarm stick nut.
·
Purchase by contacting the Service Center.
Region
Region
Name
Name
Phone
Phone
Information on after service
After Service Agencies
Seoul
Dobong-gu
Ellim Electronics
02) 996-1356
Songpa-gu
Lotte Department Store
(Jamsil)
02) 411-6872
Yeongdeungpo
Lotte Department Store
-gu (Yeongdeungpo)
02) 2670-8637
Jung-gu
Lotte Department Store
(Main)
02) 772-3436
Nowon-gu
Lotte Department Store
(Nowon)
02) 950-2718
Yongsan-gu
Hyundai I-Park
Department Store
02) 2012-0391
Gangnam-gu Lotte Department Store
(Gangnam)
02) 531-2074
Gyeonggi
Gwang Gwangmyeong Consumer
-myeong Association
031) 2614-0420
Guri
GS Guri Department Store
031) 550-7782
Seongnam
Mama Electronics
031) 752-2807
Lotte Department Store
(Bundang)
031) 738-2858~9
Philips
031) 707-4540
Suwon
Gabo Kitchen
031) 236-7024
Ansan
Ansan Danong
Department Store
031) 485-5650
Anyang
Lotte Department Store
(Anyang)
031) 463-2667
Seogwang Stainless
031) 444-1693
Pyeogtaek
Pyungtaek Total
Kitchen Furniture
031) 618-2166
Hanam
Dongbu Trading
031) 792-1612
Yangju
Hwasung Distribution
031) 878-6503
Namdong-gu
Sinsegye Department Store
(Incheon)
032) 430-1234
Dong-gu
Daerim Stainless
032) 761-1641
Bucheon
GS Bucheon
Department Store
032) 320-7793
Bupyeong
PoongNyun Mart
032) 516-6399
Gangwon
Wonju
Taesung Electronics
033) 766-5019
Yonil Trading
033) 743-1914
Chuncheon
Eunsung Co
033) 256-3602
Gyeong
Masan
Busung Electronics
055) 248-1418
Jinju
Gumsung Electronics
055) 745-3281
Jinju CS Center
055) 745-6880
Gyeongju
Chorok Total Kitchen
054) 742-2020
Gumi
Sinil Sales
054) 458-0357
●
PN PoongNyun Customer yes Center
02) 2679-2501
●
Service Center
080-932-8000
(collect call)
Yeongdeungpo
02) 2633-0322
Jongro
02) 762-8410
Daegu
053) 424-3643
Busan
051) 644-9738 / 051) 632-1706
Gwangju
062) 524-2261~2
Daejeon
042) 252-6126
Incheon
032) 330-6340
-sang