The additional 1 Year Extended Guarantee applies when you
REGISTER
with Pond One. See enclosed for details.
ATTENTION!
PLEASE RETAIN YOUR PROOF OF PURCHASE AND GUARANTEE
Congratulations on your purchase of a quality Pond One product. This product will last you many years under normal usage.
About this Guarantee
The Manufacturer or Distributor, of Pond One goods, is collectively known herein as “Pond One”. Please refer to contact details for Pond One
below or on the applicable Pond One website. Any product that is covered by its own Guarantee (as enclosed with the product) is subject to the
conditions of that Guarantee.
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the purchaser has in respect
of goods under legislation in the applicable country of purchase. This Guarantee shall not affect any such rights and should be read subject to
such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Pond One warrants to the purchaser, for 2 Years from date of original purchase, to repair or replace goods where fault is found due to
defective materials or faulty workmanship and where goods do not operate in accordance with the instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this Guarantee where possible.
1.4. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other comparable packaging
which offers the same degree of protection.
1.5. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of either the original Guarantee or
Extended Guarantee period.
1.6. Where claims on inspection reveal goods are in normal working order, Pond One will request reimbursement of all reasonable costs incurred.
2.0. Other Terms and Conditions – Extended Guarantee
2.1. The Extended Guarantee period is for an additional 1 Year and commences on expiration of the standard guarantee period.
2.2. Application for Extended Guarantee is FREE of any registration cost to the purchaser on completion of the Extended Guarantee question-
naire which may be found with the Pond One goods purchased or on the applicable Pond One website. (See below)
2.3. Upon receipt and acceptance of the questionnaire, Pond One will forward a Certificate of Extended Guarantee to the purchaser.
2.4. For more information on how we collect, hold, use and disclose personal information provided to us, please refer to our Privacy Statement
on the Pond One websites or write to our Privacy Officer, in your country of purchase.
2.5. Where Pond One determines goods are being used in a manner contrary to the instructions, specifications or this Guarantee, Pond One
reserves the right to terminate Extended Guarantee for such goods and will provide written notice to the purchaser.
3.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to the Guarantee:
3.1. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and tear f) accidental
breakage g) Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other than what is stated on the rating plate
j) modification or tampering to electrical cord or plug, k)vermin, insects or foreign object l) liquid spillage or submersion of goods where goods
are not designed to sustain such use or duress.
3.2. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with normal goods operation.
3.3. Attempted repairs or modifications by unauthorised persons, including but not limited to modifications to the electrical lead or plug.
3.4. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
3.5. Where goods are not installed, operated or maintained in accordance with Pond One’s goods instructions, specifications or this Guarantee.
3.6. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
3.7. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
3.8. Any damage incurred whilst installing, transporting or moving the goods.
3.9. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or obligations, where,
to the full extent permitted by law:
1. all express and implied warranties and conditions under statute or general law, are expressly excluded and Pond One, where permitted, will
limit liability as follows and at Pond One’s option to: in regard to goods either a) the replacement of goods or supply of equivalent goods b) the
repair of goods or the cost of replacing the goods or of acquiring equivalent goods OR in regard to services either c) the re-supply of services d)
the cost to re-supply services.
2. Pond One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly, or for any incidental
expenses, of any kind, and in any way whatsoever.
(1) Consumables include items such as Impellers, rotors, o-rings, fountain headsets and other plastic fittings.
Pond One - Guarantee 2 + 1 Year
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Pond One may be contacted in:
Australia
Kong's (Aust.) Pty. Limited
PO Box 863, Ingleburn
1890 NSW Australia
www.pondone.com.au
Hong Kong
Kong’s Aquarium Supplies Co., Ltd
No 31, 3/F Thriving Industrial Centre
26-38 Sha Tsui Road, Tsuen Wan
Hong Kong
www.pondone.co.hk
New Zealand
Kong's (NZ) Limited
PO Box 15 - 183, Tauranga
3015 New Zealand
www.pondone.co.nz
United Kingdom
Kong’s (UK) Limited
C/O Aqua Pacific UK Ltd
PO Box 268
Romsey Hampshire, SO51 0WW
United Kingdom
www.pondone.co.uk
(1)
