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7.2 Troubleshooting and Solutions for Printer
SN
Problems
Analysis
Solutions
Comment
1
Printer
cannot be
turned on
1.No power input;
A. Make sure AC power
input on adapter is
correct, DC output on
adapter is well connected
with printer.
B. Check if power adapter
light is normal. Replace a
new adapter if light is
dead, dim or blinking.
2. Printer switch not
turned on.
Make sure the printer
power switch is turned
ON.
3. Device
damaged.
Contact local dealer or
after-sale service.
2
Printer
does not
1. Printing not started.
Click “Start printing”
button to start printing.
2. No printing data.
Select a file and click
“Start printing” button.
3. Printing delay value
too long
Check if the printing delay
value is normal.
4. Cartridge not
installed.
Install a cartridge.
5. Cartridge installed
but used up or
damaged.
Check cartridge status
according to Section 5.7,
is ink used up or cartridge
dealer code wrong?
If ink used up, or cartridge
dealer code wrong, replace a
new cartridge.
6. Photocell not works.
Testing Photocell refer
Section 5.2.2 to see if
output counter is working
in
printing
report
interface.
When connect with external
photocell, click
for
photocell signal test interface
7. Encoder is
connected but
damaged.
Check if the encoder and
its connection wire are in
good condition; check if
the production line is
running well.
When the external equipment
is encoder, click
for
encoder signal test interface,
move encoder to check if the
encoder works.