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Polycom VVX400 Guide 

 

 

 

 
 

Calling & Programming 

ANSWERING CALLS ON SHARED LINES 

 

Incoming calls to a call group cause all 
registered phones to ring, and the call can be 
answered on any of the phones. When you or 
another person answers the incoming call, a 
green indicator light is displayed on the line 
key on all phones for the shared line. A red 

indicator light will display on an individual’s 

phone who is not a part of the call group but 
would can still pick up the call. 

 
HOW TO SWITCH AMONG THE HANDSET, HEADSET, 
AND SPEAKERPHONE 

 

During a call, pick up the handset, press the 
Headset key or press the Speakerphone key.  

For example: If you’re using the handset, p

ress the 

Headset key to switch to the headset, or press the 
Speakerphone key to switch to the speakerphone.  

 

When using the speakerphone, the 
Speakerphone key glows green. When using 
the headset, the Headset key glows green. If 
an analog headset is connected or blue if a 
USB headset is connected.  

 
MUTE AND UNMUTE AUDIO 
You can mute the microphone, so the caller cannot 
hear you. Microphone Mute applies to the handset, 
headset, and speakerphone. You can still hear all 
other parties when you mute your microphone. 
When your audio is muted, the Mute icon is 
displayed, and the Mute key glows red 
To mute and unmute the microphone:  

1)

 

During a call, including a conference call, press 
the Mute key. The other parties cannot hear 
you. 

2)

 

Press the Mute key again to unmute the 
microphone 

END AUDIO CALLS 
You can end an active call on your phone at any 
time.  
 

Calling & Programming 

TO END ACTIVE CALLS: 
Do one of the following:  

 

Place the handset on the cradle.  

 

Press End Call. 

Note**You cannot end calls 

that are on hold. You must resume held calls 
before ending them.  

TO END A HELD CALL: 

 

From the Calls screen, select the held call and 
press 

Resume > End Call

HOLDING AND RESUMING CALLS 

When you are in a call, you can place a call on hold 
and resume the call.  
 
HOLD CALLS 
To hold a call:  

 

During an active call, select the Hold softkey 
or the button.  

TRANSFERRING CALLS 
You can transfer active or held calls to another 
person using the following transfer types:  

 

Unattended transfer: Transfer calls directly to 
another line without speaking with the other 
party first. 

 

Attended transfer: Speak with the other party 
before completing the transfer. 

HOW TO TRANSFER A CALL 

1)

 

Press Transfer  

 

Unattended Transfer: Dial a number or 
choose a contact from the call list or directory 
and hang up or press transfer again. 

 

Attended transfer: Dial a number or choose a 
contact from the call list or directory. Please 
stay on the phone and press transfer after 
introducing the call to your contact

Содержание VVX 400

Страница 1: ...Polycom VVX400 Quick Reference Guide ...

Страница 2: ...rogramming 3 PLACING AUDIO CALLS 3 ANSWERING AUDIO CALLS 3 ENDING AUDIO CALLS 4 TRANSFERRING CALLS 4 DO NOT DISTURB 4 CONFERENCE CALLS 5 CALL FORWARDING 6 PARKED CALLS 7 Messages 8 VOICEMAIL NOTIFICATIONS 8 HOW TO ACCESS VOICEMAIL MESSAGES 8 HOW TO RECORD YOUR UNAVAILABLE MESSAGE 8 ...

Страница 3: ...nvenient and just easier No more confusing network service contracts overseas call centres long wait times and impersonal service We promise honest advice and personal support delivered in a way that reflects our core values We Embrace Change We Do What It Takes We are Accountable to the Outcome We Do the Right Thing We Bring Out the Best in Each Other The Sunco team is ready to help Leverage our ...

Страница 4: ...udio during calls and conferences The key glows red when activated 9 SPEAKERPHONE KEY Enables you to place and receive calls using the speakerphone The key glows green when activated 10 HEADSET KEY Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated 11 NAVIGATION SELECT KEY Used to sc...

Страница 5: ...number called TO ADD A FAVORITE 1 Select Directory 2 Navigate to Recent Calls 3 Select Info 4 Select Save 5 Label the Contact with their first name last name and any other applicable details 6 Select Save The contact will now be saved in Directories under Favorites TO SAVE THE FAVORITE AS A LINE KEY 1 Navigate to Favorites 2 Select the contact 3 Hold down the line key you would like to associate t...

Страница 6: ...n is displayed and the Mute key glows red To mute and unmute the microphone 1 During a call including a conference call press the Mute key The other parties cannot hear you 2 Press the Mute key again to unmute the microphone END AUDIO CALLS You can end an active call on your phone at any time Calling Programming TO END ACTIVE CALLS Do one of the following Place the handset on the cradle Press End ...

Страница 7: ...the messages or forwarding icon is displayed instead The message Do Not Disturb is displayed in the status bar on all phones ENABLE DO NOT DISTURB You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail All calls you receive while DND is enabled are logged in your Recent Calls list Note Enabling DND on shared lines disables ringing only A visual n...

Страница 8: ...wing forwarding types Always Forwards all incoming calls No Answer Forwards all unanswered incoming calls Busy Forwards incoming calls when you re in a call For shared lines you can only choose Always as your forwarding type the other forwarding options are not available for shared lines CALL FORWARDING To forward all incoming calls to a contact Select Forward or navigate to Settings Features Forw...

Страница 9: ...line If the parked call isn t answered after being returned the call is sent to the default line on the server If the call is not answered after five minutes the call is terminated The time limit for parked calls and the default line are set by the system administrator RETRIEVE A PARKED CALL ON THE SAME PHONE You can retrieve a parked call on the same phone where the call was parked TO RETRIEVE A ...

Страница 10: ... your message centre in the following ways From the Home screen navigate to Messages and select Message Center and select the Connect softkey Dial 8000 Select the Messages button and select the Connect softkey Once you re in the Message centre select 1 to listen to your Messages How to Record your Unavailable Message 1 Enter the Message Centre using one of the following three ways From the Home sc...

Страница 11: ...9 ...

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