Call Hold
To place a call on hold
Holding and Resuming Calls
You can place up to eight calls on hold on your phone.
(For information on placing conference calls on hold, see
Holding and Resuming Conferences on page Holding and
Resuming Conferences.)
To place a call on hold:
During a call, press the
Hold
soft key. The console LEDs flash red
to indicate that a call is on hold.
The following screen shows Jane Smith on hold. The Resume
soft key now displays on the screen.
To resume a call on hold:
Multiple Calls on Hold
If multiple calls are on hold, use
to switch between the
calls, then press the
Resume
soft key to retrieve the desired
call.
Call Transfer
You can transfer calls from your Conference Phone to another
phone in your office or to any other phone number outside your
office. For example, if you receive a call from a coworker in the
office, you can transfer that call to another coworker in the office or
on his cellular phone outside the office.
A call can be transferred in one of three ways:
•
Consultative transfer—You have the option of either talking to
the party to whom you are transferring the call, or you can
choose not to talk to the party, and complete the transfer when
you hear the party’s ring-back sound.
•
Blind transfer—the call is automatically transferred after you dial
the number of the party to whom you want to transfer the call.
You do not have the option of talking to the party.
•
Attended transfer—the parties are automatically connected to
each other after you exit a conference.
22
