FREQUENTLY ASKED QUESTIONS (FAQ)
11
How do I ensure my
software is up to date?
If your device is provided by your employer, they likely
have software updates covered. It’s always good to ask.
If you are the device owner, we recommend remaining updated
by performing software updates when prompted. This
will optimize your device and allow you to gain new features not
previously available as well as resolve possible bugs.
For reference, review page 8 of the User Guide
Answering Calls
Why am I unable to answer
a softphone call directly
from my Voyager Focus 2
headset?
For best performance, ensure your headset firmware is up to
date. See
How do I update the firmware on my Voyager
Focus 2 headset.
Ensure that your softphone is a supported softphone and
that only one softphone application is opened at a time.
If required to enable headset control (answer/end and mute)
functionality, ensure you have Poly Lens desktop app installed.
Select
the following:
Poly Lens desktop app
> your choice of softphone application
>
Softphones
>
Software Settings
>
Target Softphone
How do I restore my
Voyager Focus 2 back to
factory default?
Use the Poly Lens app
Select the following:
Settings
>
Reset Device
>
Restore Defaults
More troubleshooting options may be found on page 13 of
the User Guide.
© 2020 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. The
Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license.
All other trademarks are the property of their respective owners.
4/7/2021
